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Natalia was great and a pleasure to work with.
Natalia was great and a pleasure to work with. I’m so happy with my purchase and everyone’s level of service.
Service at McGrath
Everytime I take my car in for service the staff are very nice and professional. Today, Joe was very helpful to me and I appreciate how great he was!! Thank you again Joe!
If it ain't broke, they might break it for you in order
If it ain't broke, they might break it for you in order to charge $$$ for replacement parts - it happened to us when we took ours in for routine maintenance - declined all their add ons that they 'found' and the car stalled out in the driveway of the neighborhood shopI took it to! Shady. Reported them to ACURA USA, stating that it is ironic that their Brand's very reliability is starving their dealers of easy money - so they resort to FRAUD like this, damaging the Brand! ACURA HQ should stamp this out publicly, McGrath would be a great place to start, and I suggested as much at the Auto Show in Detroit.
If it ain't broke, they may break it!...
Went in for scheduled routine maintenance, on return from a 400 mile road trip with no problems. They "flagged" several very expensive repairs needed, and I declined and drove out of there. Turns out I needed a new alternator after all, because it wan non-functional that very same day! What a coincidence. We had previously done some major repairs there, so they must have thought we were easy marks. Nope! Never go there - Acura's high quality standard of manufacture has starved the Dealerships of their revenue stream, so if it ain't broke, they break it!
We have been going to McGrath Acura for more than 7 years. Always high quality service from the service personnel and technicians. Plan to get our next car from them.
They were very professional, clear, explained the purpose
They were very professional, clear, explained the purpose of the services necessary, and clearly explained the cost.
The service I received when taking my car for my regular
The service I received when taking my car for my regular oil change was excellent. The customer service agents were very professional and catered to my needs. They offered a complimentary Lift ride to and from the dealer because they were busier than expected.
Mcgrath Acura of Downtown Chicago Dealer is best dealer
Mcgrath Acura of Downtown Chicago Dealer is best dealer in Town good service and staff are very nice and kind ! especially service guys name Johnny Fernandez !
I dropped my car to be serviced at McGrath Acura downtown
I dropped my car to be serviced at McGrath Acura downtown Chicago. Johnny was pleasant to work with. He was able to determine the issue accurately and efficiently resolve it. Thank you, Johnny!
Great Service Department
Their service department is great. They got me in, showed me exactly the repairs needed and was able to get me out to an appointment on time.