Reviews
It felt good knowing that the customer had a great
It felt good knowing that the customer had a great experience and didn't feel pressured into committing to a purchase
It felt good knowing that the customer had a great
It felt good knowing that the customer had a great experience and didn't feel pressured into committing to a purchase
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
McKayla was awesome!
McKayla was awesome! She gave me a play by play on everything that was happening with my car. She made sure I had a full printout of all of the maintenance I would need and she was super polite! I’ll be back for sure!
McKayla was awesome!
McKayla was awesome! She gave me a play by play on everything that was happening with my car. She made sure I had a full printout of all of the maintenance I would need and she was super polite! I’ll be back for sure!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, our team is delighted to hear about your wonderful five star experience with us during your last visit! Especially when working directly with some of our fantastic team members! We appreciate being able to take the time to share your feedback with us! McGrath Acura of Downtown Chicago looks forward to serving you for years to come!
Gabby was amazing!
Gabby was amazing! She was extremely knowledgeable and personable! I will definitely be returning thanks to her amazing spirit and personality.
Gabby was amazing!
Gabby was amazing! She was extremely knowledgeable and personable! I will definitely be returning thanks to her amazing spirit and personality.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
McKayla was awesome! She gave me a play by play on everything that was happening with my car. She made sure I had a full printout of all of the maintenance I would need and she was super polite! I’ll be back for sure!
Great customer service.
Great customer service. Clean, comfortable waiting area. Pleasant, friendly employees. However, last visit there was no coffee or vending machine freebie.
Great customer service.
Great customer service. Clean, comfortable waiting area. Pleasant, friendly employees. However, last visit there was no coffee or vending machine freebie.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for sharing your incredible five star experience with our team and services! We appreciate being able to take the time to share your feedback and kind words regarding your last visit! The McGrath Acura of Downtown Chicago looks forward to serving you for years to come!
Greg recently put me in an Integra, and I absolutely love
Greg recently put me in an Integra, and I absolutely love it! The staff at Acura were so accomodating from the minute I walked in, to the moment I drove out. I had several boundaries for my next vehicle, and they supported me all along the way. I felt heard and very supported. If you are looking for great leadership and great customer care, I highly recommend giving these people a try. Thanks, McGrath Acura of Downtown Chicago!
Greg recently put me in an Integra, and I absolutely love
Greg recently put me in an Integra, and I absolutely love it! The staff at Acura were so accomodating from the minute I walked in, to the moment I drove out. I had several boundaries for my next vehicle, and they supported me all along the way. I felt heard and very supported. If you are looking for great leadership and great customer care, I highly recommend giving these people a try. Thanks, McGrath Acura of Downtown Chicago!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for sharing your incredible five star experience with us! Especially when working directly with Greg, as well as our other fantastic team members! They're the best! We can't wait to welcome you back for another stellar experience! The McGrath Acura of Downtown Chicago looks forward to serving you for years to come!
Awesome time at the dealership !
Awesome time at the dealership ! Gabby, Anna and Greg were beyond helpful! I am so happy with my new Integra!
Awesome time at the dealership !
Awesome time at the dealership ! Gabby, Anna and Greg were beyond helpful! I am so happy with my new Integra!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Nerissa, thank you immensely for sharing your fantastic five star experience with us! We're elated to hear that our team's efforts made your visit memorable! Your feedback serves as a constant reminder of why we love what we do, and we can't wait to welcome you back for another stellar experience! The McGrath Acura of Downtown Chicago looks forward to serving you for years to come!
Gabrielle was great!
Gabrielle was great! Had an answer for every question I asked and made the buying experience very enjoyable!
Gabrielle was great!
Gabrielle was great! Had an answer for every question I asked and made the buying experience very enjoyable!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dillon, what a delight it is to read your wonderful five-star review! We're thrilled to know that your experience with our team and services exceeded your expectations during your recent visit! The McGrath Acura of Downtown Chicago looks forward to serving you for years to come!
We bought a new Acura MDX from them- the process was NOT
We bought a new Acura MDX from them- the process was NOT great. (1) Salesperson we worked with was quite rude during negotiation. When we were negotiating, she essentially said our negotiation was not valid and we didn’t know because “haven’t bought a car in 8 years”, Her manager was much better and the only reason we stayed there to buy. Turns out our counter offer was valid and we agreed on a price (2) Random flip-flopping - the car we wanted was available, then not, then available again. When we completed negotiation- signed on the numbers for a car with 10 miles on it. We go to finance, without any clarification we were given odometer agreement to sign- car had 100 miles. We discovered it because we read the document. When we asked we were told this was completely normal - their new cars can even have 300 miles. That’s great, except they told us it’s 10 miles and when it wasn’t, didn’t bother to inform us. Broke our trust but it was super late and we bought the car anyway. Management apologized but not the salesperson. I gave 3 stars because (1) they stayed quite late to complete the deal and we drove away with a car at the end of it (2) Except the salesperson, the others were polite
We bought a new Acura MDX from them- the process was NOT
We bought a new Acura MDX from them- the process was NOT great. (1) Salesperson we worked with was quite rude during negotiation. When we were negotiating, she essentially said our negotiation was not valid and we didn’t know because “haven’t bought a car in 8 years”, Her manager was much better and the only reason we stayed there to buy. Turns out our counter offer was valid and we agreed on a price (2) Random flip-flopping - the car we wanted was available, then not, then available again. When we completed negotiation- signed on the numbers for a car with 10 miles on it. We go to finance, without any clarification we were given odometer agreement to sign- car had 100 miles. We discovered it because we read the document. When we asked we were told this was completely normal - their new cars can even have 300 miles. That’s great, except they told us it’s 10 miles and when it wasn’t, didn’t bother to inform us. Broke our trust but it was super late and we bought the car anyway. Management apologized but not the salesperson. I gave 3 stars because (1) they stayed quite late to complete the deal and we drove away with a car at the end of it (2) Except the salesperson, the others were polite
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Hello valued customer, our team is overly apologetic that you didn't experience our normal McGrath five star standard, during your last visit. Our team would love to get to the bottom of it. We care deeply about every detail, big or small! Please reach out to Rachael Jones, at 630-371-6330 rjones@acurawestmont.com. McGrath Acura of Downtown Chicago looks forward to hearing from you soon!
Everyone was awesome especially Gabby she was helpful,
Everyone was awesome especially Gabby she was helpful, nice and very professional about her job she was able to wait for me even if it’s after hours driving from Minnesota to pick up the car in Chicago it was my pleasure working with them and for them helping me finding the car I been looking for months all I want to say is thank you for the help guys.
Everyone was awesome especially Gabby she was helpful,
Everyone was awesome especially Gabby she was helpful, nice and very professional about her job she was able to wait for me even if it’s after hours driving from Minnesota to pick up the car in Chicago it was my pleasure working with them and for them helping me finding the car I been looking for months all I want to say is thank you for the help guys.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hyong, we're absolutely thrilled to hear about your exceptional experience with Gabby and our team! It's wonderful to know that Gabby's professionalism, helpfulness, and kindness made such a positive impact on your car-buying journey! The McGrath Acura of Downtown Chicago looks forward to serving you for years to come!
Had a good time with Gabby Mota and she's amazing!
Had a good time with Gabby Mota and she's amazing! I would recommend her to all
Had a good time with Gabby Mota and she's amazing!
Had a good time with Gabby Mota and she's amazing! I would recommend her to all
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, thank you for sharing your positive experience with Gabby! We're thrilled to hear that you had a good time and found her service amazing! Recommendations like yours mean the world to us, and we're grateful for your support! The McGrath Acura of Downtown Chicago looks forward to serving you for years to come!