Nissan of Elizabeth City

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
16 lifetime reviews.

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  • 5.0 out of 5
    October 28, 2020

    Great experience. Mary Hassell was professional and knowledgeable. She was not pushy but very helpful. I love my new Murano. Looking for the Best?... Look no further! This is the place.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Betsy W. Sherlock, we are very happy to have provided you with such a positive experience! Thank you kindly for the multiple reviews! Betsy W. Sher...lock, we're happy you found our staff to be so supportive during your experience here at Nissan Of Elizabeth City. Betsy W. Sherlock, reviews like this give us motivation and help us ensure we provide high-quality care. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Tracie Lynne Lee Owner Loyalty Manager Nissan of Elizabeth City (252) 338-5161 Ext. 122

  • 2.0 out of 5
    August 15, 2020

    The level of service I received here was abysmal. I was able to make a lease for a new 2020 Nissan, but it was what happened after that I experience terrible... customer service. When leasing my new vehicle, I waited for two hours for them to get their paperwork ready. Something like this should have been taken care of before a customer arrives, especially since they knew that I would be coming to sign the lease. Apart from that, I was asked back several times to their office to sign paperwork that they neglected to have me sign. This is just unacceptable. Worst of all the level of professionalism that I got from the managers of the sales dept was at times dismissive of straight-up rude. Now Anton, one of the sales reps, was very much a gentleman to me and keep in contact with me when he could and I appreciate his professionalism in that respect. But many of the other men on the floor did not do as good a job as they should have.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Readytolearn88, thank you for taking the time to let us know about your recent experience and are disappointed to see your low-star rating. We are ...disappointed to hear that you are not satisfied with your visit. I was hopeful that my assistance would help to smooth your concerns. Due to COVID we along with other financial institutions have faced some challenges. Readytolearn88, it's upsetting to hear that your experience was anything but stellar. Hi Readytolearn88, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. As we discussed please feel free to reach out to me anytime I am always happy to help! Tracie Lynne Lee Owner Loyalty Manager Nissan of Elizabeth City (252) 338-5161 Ext. 122

  • 5.0 out of 5
    December 23, 2019

    Anton was very helpful made it really easy to purchase this car will defitnely be back. He even went over how to operate the controls.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Michael Shepherd, thanks for your praise and kind comments about our team. Michael Shepherd, your wonderful feedback and rating mean a lot to us. Mich...ael Shepherd, we are very happy we could provide you with a positive experience! Michael Shepherd, reviews like this give us motivation and help us ensure we provide high-quality care. We truly appreciate your business and look forward to assisting you throughout your ownership! Have a very blessed New Years! Best Wishes, Tracie Lee Gilmartin Owner Loyalty Manager Nissan of Elizabeth City (252) 338-5161 Ext. 160

  • 1.0 out of 5
    March 8, 2019

    DO NOT BUY FROM THESE PEOPLE!! I bought a car two weeks ago and they claimed it passed inspection, just the other night I finally drove her at night for... a very dangerous and disheartening surprise. My car has no high working high beams and the lights are uneven and pointed straight at the ground. We were forced to drive 2 hours alone on the highway with 3 feet at most of visibility. I am so grateful we did not crash. I emailed my salesman Keith Powell explaining what was wrong and he responded "sorry for the inconvenience" without offering to fix what they CLAIMED wasn't even broken. I was fine that the online description said it came with floor mats, but they weren't there after I bought it... however I can NOT ignore the fact that they gave me a carafe report stating that this vehicle was inspected and passed. This has been the worst sales experience I have ever experienced. "Customer for life" PFT!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Mila Douas, we are disappointed to see your low star rating. I believe the situation was handled to your satisfaction.

  • 5.0 out of 5
    February 25, 2019

    Have been looking for a specific Nissan for my needs. Took my Altima in for repair and spoke with a salesman (Anton Thomas). Had no idea this dealership... would have what I was looking for but they did. Thanks Anton for your help!!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Ann W., thank you for taking the time to leave a review for us at NISSAN OF ELIZABETH CITY. We're happy we could meet your expectations! Tracie Le...e Gilmartin Owner Loyalty Manager Nissan of Elizabeth City (252) 338-5161 Ext. 160

  • 5.0 out of 5
    February 22, 2019

    Excellent experience. Anthony was great who sold me the vehicle. I felt they were very transparent about everything. The two Brian's were very helpful... and explained things very simply.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Rn, thank you so much for your positive comments about NISSAN OF ELIZABETH CITY! We appreciate your positive review about your recent experience wi...th us! Tracie Lee Gilmartin Owner Loyalty Manager Nissan of Elizabeth City (252) 338-5161 Ext. 160

  • 5.0 out of 5
    May 2, 2018

    Purchased a Nissan Armada Platinum today from Elizabeth City Nissan. This is my 2nd purchase from Nissan if Elizabeth City in the past 3 months. Mike Harrell... was the sales associate and a complete professional. No pressure, very knowledgeable, great follo up and follow through. Remarkable experience both times. He even took the time to introduce me to the service department and clearly defined what I could expect going forward. Highly recommend.

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    Shopped for a new car
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  • 5.0 out of 5
    February 1, 2018

    I had a very good buying experience with the new Nissan of Elizabeth City. When I searched online for a Nissan Sentra I received a call and an email in... less than twenty-four hours. I went down to the dealership to do a credit check and by the end of the night I had a brand new car! The staff was very friendly and gave me a good deal.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    December 29, 2017

    I visited Nissan of Elizabeth City just to price a car and see what I needed to take the next step and too my surprise I left with a new car! The service... was amazing, so were the people. They're definently the place to go when shopping for a vehicle. Corey Wilkins definently came through for me. I couldn't thank him enough!

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    Shopped for a new car
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  • 5.0 out of 5
    December 24, 2017

    My family has bought several Nissans. Mike has always been our salesman and the experiences have never been anything less than great. This time was no... different. The sales manager was very friendly and easy to work with as well.

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    Shopped for a new car
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