Reviews
Excellent service I had one of the laidy?
Excellent service I had one of the laidy?s helped me this time, I forgot her name, but she is so good doing her job
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Freddy, thank you; we appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Maxwell Ford
Jonathan is awesome.
Jonathan is awesome. Great Place for service, so I'll likely shop my next vehicle there. Ford review. Don't buy the Hybrid truck. I fell for the trick.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Christopher, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. Please don't hesitate to reach out if there's anything additional we can do for you.
Excellent service and attention to detail by my service
Excellent service and attention to detail by my service Rep Jacklyn. I have always had excellent service by her. She is responsive, detail oriented and approachable.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Dago, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Simple process, the overall experience was fine.
Simple process, the overall experience was fine. No one likes dropping their car off at the mechanic, so this review is as complimentary as possible. The check-in was fast and simple. The communication from check in to the first diagnostic was great. However, the diagnostics they showed were a bit exaggerated. For instance I had my oil changed 2 weeks ago and they still said it needed to be changed. They checked the brakes and air filter as well. The service I was looking for couldn?t be done by the weekend techs so they had to keep the truck longer. The issue I had was the lack of communication from one set of techs to the next. I would have loved to know what was going on from Monday to the following Monday. All in all, the job got done. I couldn?t tell you if it was a good price since it was a part that only the Ford Dealership could install (I went to another mechanic first)
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your detailed feedback. We are glad to hear that the check-in process and initial communication went smoothly and that the necessary repair was ultimately completed. I understand your concern regarding the diagnostic recommendations and the gap in communication during the extended service time. That is not the experience we want for our guests, and your comments will be shared with our team as we work to improve consistency and clarity throughout the service process. If this has not been addressed and you wish to discuss further, please reach out to us directly. We appreciate your patience and the opportunity to assist with the repair. Maxwell Ford service team, 737-358-2051
Took my truck in for a recall on the transmission and 140
Took my truck in for a recall on the transmission and 140 000 mile service on the transmission, transfer case,and differential dropped it off on a Thursday morning was due to be completed by that afternoon or the next morning. After their initial inspection and diagnostic every thing passed with no codes showing. Their visual inspection stated that it needed a new water pump. I ok'ed that to be done. Then I got a call about oil leaks from the transfer case. And timing chain cover. I reluctantly ok'ed that work to be done. After going over their video I noticed that there was no leak from transfer case I stopped that work from being done saved me $1,100 dollars. After that I began to think that there had never been any oil leaking on my driveway so I really don't believe that the timing chain cover was leaking. So after then I get a call that the electric fans that cool the engine needed to be replaced it was a. 4 day wait for them to get that fixed the 3rd fan they put on finally worked. We are now on day 5. I get a call that the radiator reservoir is also leaking once again I never had any leaked before taking the truck to Maxwell. So the Ford recall wound up costing me $7150.00. Break down 3500 for timing chain cover 750.00 for water pump 325.00 for the reservoir 175.00 to pressure the test the cooling system plus another 900.00 for the routine service. 7 days later I get my truck. Asked them if they had a loner car for the last 2 days. They rented me a car from Hertz which cost me another $80.00. worst experience I have ever had at any dealership. In my 66 years of life. Would never recommend Maxwell Ford to anyone
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at [jmay@Group1Auto.com] so we can work toward a resolution. Jim May, Service Director Maxwell Ford - jmay@Group1Auto.com - (512) 916-2682
Skip To Main Content Dealer Rater logo homepage search Reviews Profile & Settings Maxwell Ford Jul 8, 2025 RobertM Took my truck in for a recall on the transmission and 140 000 mile service on the transmission, transfer case,and differential dropped it off on a Thursday morning was due to be completed by that afternoon or the next morning. After their initial inspection and diagnostic every thing passed with no codes showing. Their visual inspection stated that it needed a new water pump. I ok'ed that to be done. Then I got a call about oil leaks from the transfer case. And timing chain cover. I reluctantly ok'ed that work to be done. After going over their video I noticed that there was no leak from transfer case I stopped that work from being done saved me $1,100 dollars. After that I began to think that there had never been any oil leaking on my driveway so I really don't believe that the timing chain cover was leaking. So after then I get a call that the electric fans that cool the engine needed to be replaced it was a. 4 day wait for them to get that fixed the 3rd fan they put on finally worked. We are now on day 5. I get a call that the radiator reservoir is also leaking once again I never had any leaked before taking the truck to Maxwell. So the Ford recall wound up costing me $7150.00. Break down 3500 for timing chain cover 750.00 for water pump 325.00 for the reservoir 175.00 to pressure the test the cooling system plus another 900.00 for the routine service. 7 days later I get my truck. Asked them if they had a loner car for the last 2 days. They rented me a car from Hertz which cost me another $80.00. worst experience I have ever had at any dealership. In my 66 years of life. Would never recommend Maxwell Ford to anyone Respond publicly to Maxwell Ford Send Response Greg Kimball Employees Worked With Milo Padilla Reason for Visit Service Service Price Transparency Workmanship Service Time Service Communication Recommended No Delete ReviewEdit Review facebook linkedin youtube twitter U.S. | Canada About Us Careers Contact Us For Dealers Help Center Car Recalls Sitemap Terms of Use Accessibility Statement Community Guidelines Privacy Notice California Privacy Notice Your Privacy Choices Cookie Preferences © 2025 DealerRater.com LLC
My vehicle required a replacement water pump.
My vehicle required a replacement water pump. The service department did an excellent job. They also checked for outstanding recalls and corrected two at no charge.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
Jackie is amazing!
Jackie is amazing! She?s been under the weather and still provides great customer service, with a smile. I know when she?s in charge I will receive excellent communication and service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Cynthia, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. Please don't hesitate to reach out if there's anything additional we can do for you.
Excellent service comfortable waiting room, great
Excellent service comfortable waiting room, great technicians, communication with customer during initial service diagnosis and reason for visiting service department. Resolution was quicker than expected and I left completely content at experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Bert, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. We hope to be of service to you again in the future. Best wishes, Maxwell Ford
Staff were courteous and very helpful.
Staff were courteous and very helpful. Repairs were done efficiently. Shuttle transportation were provided to anyone needing a ride. Vending machine as well as water was made available.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Kenneth, thank you for your kind review; we are happy to pass along your comments to the team here at Maxwell Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!
Jackie was excellent.
Jackie was excellent. Truck got serviced within promised time. Jackie made phenomenal effort to find correct parts. I have been servicing my truck at Maxwell for 6 yrs and will continue to do so.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. Please don't hesitate to reach out if there's anything additional we can do for you.