CAG - First Texas Honda

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4.8
(2,701 reviews)
Visit CAG - First Texas Honda
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
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Service Sales
Monday 7:00am–7:00pm 9:00am–7:00pm
Tuesday 7:00am–7:00pm 9:00am–7:00pm
Wednesday 7:00am–7:00pm 9:00am–7:00pm
Thursday 7:00am–7:00pm 9:00am–7:00pm
Friday 7:00am–7:00pm 9:00am–7:00pm
Saturday 7:00am–7:00pm 9:00am–7:00pm
Sunday 8:00pm–4:00pm Closed
New (512) 961-5768 (512) 961-5768
Used (512) 961-5114 (512) 961-5114
Service (512) 640-5133 (512) 640-5133

Inventory

See all 271 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since April 2008.
ATTENTION AUSTIN CAR SHOPPERS: First Texas Honda has over 1000 new Hondas and used cars available for purchase. Our Low Pricing is Hassle-Free; Our Sales Staff is Commission-Free; We're Locally Owned and Active in our Community!

We are also proud to announce that Continental Automotive Group has been voted a top workplace in Austin in the large business category (600+ employees)! Our dedication to our employees and in return to our customers shows in everything we do.
"Austin's Hassle-Free Honda Dealer. Where We Put You First."

Service center

Phone number (512) 640-5133

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–7:00pm
Sunday
8:00pm–4:00pm

Meet our employees

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Reviews

4.8
(2,701 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of CAG - First Texas Honda from DealerRater.

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2.0

My experience with First Texas Honda has been far less

My experience with First Texas Honda has been far less than stellar. During the first week of January we put down a deposit on a CRV Sport Touring Hybrid. Our initial experience with Julian was fantastic. He was very helpful and was helping another salesman draw up our reservation paperwork. We don’t place much, if any of the blame for the rest of our experience at First Texas Honda on him. Once we submitted our deposit, it felt that we were all set. The papers signed indicated a build date of 1/8 and delivery was expected mid-late February. We were informed that the VIN would be available a few days after the build date. A month went by, and First Texas Honda was radio silent. It seemed that Julian was the only one who was communicating with me, even though he wasn’t my salesman so it seemed that his hands were tied. There was no proactive communication from Honda even though we were told that any change of build date would trigger an alert which they would quickly relay to us. After three weeks with evasive and constantly changing answers, we started calling daily asking for return phone calls from our salesman, management or the “design department”. It was infuriating. Clearly First Texas Honda felt no need to keep communicating with us after receiving our deposit (which is allegedly non-refundable so buyer beware of that). We finally received one call back after a week, it was Nina from design and turns out, she only handles accessories. The main sales line started going straight to voicemail after three rings. That’s an extremely poor customer experience. Finally, my husband called and demanded an answer. He was directed to another individual, Elaina or Yalaina, who seemed irritated that we were even speaking to her at all. She informed us that the build date had been pushed twice (she confirmed it was initially 1/8, then 1/18, then 1/27. And on 1/27 she said it was a maybe it may or may not get built). So there was no way the vehicle was going to arrive by the estimated end date. We cold called the sales department again trying to get information, and were told the vehicle was not even on the production schedule. So we’re not sure if there even is a vehicle coming in. We highly recommend looking elsewhere if you’d like a positive order to delivery experience, because First Texas Honda is unable to provide even the basics of a positive customer experience when ordering OR purchasing a new Honda. The only positive things we now have to say about First Texas Honda, are towards Julien, who was always helpful through this process and if he’s solely handling the process, I’m sure would be terrific.

5.0

Anthony was very professional from the start to the end

Anthony was very professional from the start to the end of process. I was shopping for a new SUV. He was patient and made process simple and straight forward. I had been to other dealerships, and had bad experiences. But Anthony was not a typical salesperson. He was exceptional.

Dealer response

Thank you for the love, Sanjay! We are overjoyed to see this raving review for Anthony, and it makes us proud to see that he was able to get you into the perfect SUV. It was an honor to be part of this process with you, and we really hope you are loving your new Honda as much as the day you brought it home. Thank you again and congratulations! :) - The Team at First Texas Honda

5.0

I called Fred Mathis.

I called Fred Mathis. He was able to diagnose the problem with y 2018 Accord over the phone and save me the hassle of tow to the dealership. Took in vehicle and was out in under two hours, including car wash. Well done.

Dealer response

Rgohring, we are smiling from ear to ear reading this phenomenal review! Thank you so much for taking a moment to provide some words of encouragement and praise for Fred. He is a true asset to this team & we will be sure to relay your kindhearted message to him. We appreciate you giving us the opportunity to assist you with your Accord's servicing needs! :) - The Team at First Texas Honda

5.0

Service advisor was excellent.

Service advisor was excellent. I was very pleased with the person that has now become my service advisor. I have been a customer of this dealership for many years, and I will continue to choose a Honda for this reason.

Dealer response

Anbarrera, we want to start by thanking you for your continued support through all of these years! It makes us proud to see this feedback for Ty and we will be sure to pass your friendly message along to him. Thank you so much for your generosity and we can't wait to see you again next time! :) - The Team at First Texas Honda

5.0

Alex was extremely professional and kept me updated on

Alex was extremely professional and kept me updated on the service of my car. He was polite and friendly. The service department did a great job as always.

Dealer response

Thank you for the superb feedback, JoAnna and Mike! It makes us smile knowing that Alex provided you with an exceptional experience and we will be sure to commend him for a job well done. Come see us again in the future! :) - The Team at First Texas Honda

5.0

Anthony was 100% professional.

Anthony was 100% professional. We were shopping for a new Civic after a serious car accident. We had no planned on looking as the car that was totaled, was still in great shape. He treated us like like people and not a sale. He was kind and patient and made what could easily have been a tremendously stressful and cumbersome process, feel rather simple and straight forward. I have never had a sales experience like it and will judge all others by this one going forward. Everyone kind and welcoming. Katie & Allan

Dealer response

Katie and Allan, thank you for providing this supportive feedback for Anthony and Don! Our team works hard to make sure our clients feel welcome and comfortable at our dealership, so it makes us happy to see that they treated you like family from start to finish. It was a joy being able to assist you, and we hope you will not hesitate to reach out if there is anything we can assist with in the future. Thank you again, and congratulations on your awesome new Honda! :) - The Team at First Texas Honda

5.0

Joseph An went out of his way to make this the easiest

Joseph An went out of his way to make this the easiest car I’ve ever purchased! The car is amazing!

Dealer response

That is fantastic to hear, Teresa! We are constantly hard at work to deliver flawless sales experiences to our guests, so it makes us proud to see this supportive feedback for Joseph. He is awesome and we will be sure to share your kind words with him! If there is anything we can assist you with in the future, please do not hesitate to reach out. Thanks so much for selecting us and congratulations on your new Honda! :) - The Team at First Texas Honda

5.0

It was the best service and sale team I have ever

It was the best service and sale team I have ever experience. Our sale representatives Ricky Pecina was very knowledgeable about the vehicle that purchased. He was also helpful in explaining each feature. The finance department took his time explaining each warranty and what it covered. First Honda most professional company hands down! We will continue to buy vehicles from them in future.

Dealer response

Lsmartt7, we are grateful for your generosity and support! Thank you for taking a moment to leave this positive feedback for Ricky and Manny. Online reviews like this are the ultimate compliment and we will be sure to send your kind sentiments along to them. Congratulations on your sweet new ride and welcome to the FTH family! :) - The Team at First Texas Honda

5.0

Wesley was helpful and responsive, and thoroughly

Wesley was helpful and responsive, and thoroughly explained the issues found and my options. I was happy with the experience.

Dealer response

Rainbow, thank you for letting us know how great your experience went! It's great to see that Wesley and Jay left you with a stellar impression. We appreciate you visiting us and hope to see you again in the future! :) - The Team at First Texas Honda

5.0

I recently had my Honda serviced At First Honda.

I recently had my Honda serviced At First Honda. My advisor, Fred, was very polite as well as knowledgeable. He explained everything in detail and answered my questions. As always o had an enjoyable visit.

Consumer response

My advisor, Fred, was very kind and polite as well as knowledgeable. He explained everything in detail and answered my questions. As always I had an enjoyable visit.

Consumer response

Nothing to edit

Dealer response

Queenbea, we appreciate this friendly note you have left for Fred! We agree, he is phenomenal at what he does and we are very lucky to have someone like him on our team. Thank you so much for visiting us and please let us know if there is anything you need in the future! :) - The Team at First Texas Honda

See all 2,701 reviews