Reviews
Got my Honda CRV serviced as usual.
Got my Honda CRV serviced as usual. Same great service and quality workmanship done as always. Chad is a great service manager. Always putting the customer first. Very informative through the entire process. Awesome place to go and get great work done on your car.
Got my Honda CRV serviced as usual.
Got my Honda CRV serviced as usual. Same great service and quality workmanship done as always. Chad is a great service manager. Always putting the customer first. Very informative through the entire process. Awesome place to go and get great work done on your car.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
My name is Brandalyn Gill and I am not afraid to put my
My name is Brandalyn Gill and I am not afraid to put my name out there for this dealership. I hate this place and I don't hate anything. These are some of the most scandalous and overtly racist people I have ever dealt with in my life. I took a review down from before because I "forgave" them for their xxxxery, games, and craziness from last year when they PLAYED me over my bluetooth doing its own thing in my car and my charger dying on the way home from a long drive from work because the car was not charging my car. It was DRAINING it. The sales rep you have may not even be there by the time you need any help so they can ignore your texts and phone calls, because this place flips employees like pancakes on a Saturday morning. I had to report them to the DMV to get help from top salespeople who lied to me and made me have to go to the dealership WITH MY WHOLE FAMILY ON A SATURDAY AS A SELF-EMPLOYED WOMAN HELPING TO RAISE TWO KIDS OF AN INCARCERATED MOTHER AND FIGHTING FOR HER OWN DAUGHTER BACK. These people are passive aggressive and will lock you into the WORST DEAL without even going over it with you. I have a RAGGEDY xxx 2013 HONDA ACCORD that is IMMOBILE in my xxxx drive way because these people told me to contact the warranty in order to get help with my MANUAL KEY not unlocking the door. My credit has been tarnished because I was paying on a car that I cannot drive and have other bills to afford an EIGHT THOUSAND DOLLAR LAWYER to fight for my own kid who has been kidnapped. PAY ATTENTION TO THE PICTURES OF THESE "SO CALLED HAPPY CUSTOMERS" ON THESE REVIEWS - notice NONE OF THEM ARE BLACK ! these xxxxxxxx trapped me into a deal of $17,000 for the ride and $15, 000 in finance charges - got me from behind and called it a lolly pop stick with sprinkles, bro ! DO NOT GO HERE - STANDARD RACIST PASSIVE AGGRESSIVE UPETY DEALERSHIP !
My name is Brandalyn Gill and I am not afraid to put my
My name is Brandalyn Gill and I am not afraid to put my name out there for this dealership. I hate this place and I don't hate anything. These are some of the most scandalous and overtly racist people I have ever dealt with in my life. I took a review down from before because I "forgave" them for their xxxxery, games, and craziness from last year when they PLAYED me over my bluetooth doing its own thing in my car and my charger dying on the way home from a long drive from work because the car was not charging my car. It was DRAINING it. The sales rep you have may not even be there by the time you need any help so they can ignore your texts and phone calls, because this place flips employees like pancakes on a Saturday morning. I had to report them to the DMV to get help from top salespeople who lied to me and made me have to go to the dealership WITH MY WHOLE FAMILY ON A SATURDAY AS A SELF-EMPLOYED WOMAN HELPING TO RAISE TWO KIDS OF AN INCARCERATED MOTHER AND FIGHTING FOR HER OWN DAUGHTER BACK. These people are passive aggressive and will lock you into the WORST DEAL without even going over it with you. I have a RAGGEDY xxx 2013 HONDA ACCORD that is IMMOBILE in my xxxx drive way because these people told me to contact the warranty in order to get help with my MANUAL KEY not unlocking the door. My credit has been tarnished because I was paying on a car that I cannot drive and have other bills to afford an EIGHT THOUSAND DOLLAR LAWYER to fight for my own kid who has been kidnapped. PAY ATTENTION TO THE PICTURES OF THESE "SO CALLED HAPPY CUSTOMERS" ON THESE REVIEWS - notice NONE OF THEM ARE BLACK ! these xxxxxxxx trapped me into a deal of $17,000 for the ride and $15, 000 in finance charges - got me from behind and called it a lolly pop stick with sprinkles, bro ! DO NOT GO HERE - STANDARD RACIST PASSIVE AGGRESSIVE UPETY DEALERSHIP !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Brandalyn, thank you for taking the time to share your feedback. I’m sorry to hear that you’re feeling this way, as this is not the type of experience we want anyone to have at our dealership. I appreciated the opportunity to speak with you directly on 6/18 and go over the concerns you mentioned. During our call, we walked through the key fob and Bluetooth questions, and I offered to help schedule an appointment so we could look into things further. We also discussed your payment concerns, and while I did my best to offer guidance, these matters are ultimately outside the scope of what First Texas Honda is able to manage or resolve. At the time, it felt like we had a respectful conversation and reached a mutual understanding. That said, I am surprised to see this updated review, especially since some of the more serious claims you've mentioned here were not brought up in our discussion. If anything still feels unresolved or you’d like to continue the conversation, my direct line remains open to you. Thank you again and have a great day. - Leo Rodriguez, Sales Manager
Dealership is pleasant to work with.
Dealership is pleasant to work with. They take time with you and make sure you get the right vehicle for your needs / pricing.
Dealership is pleasant to work with.
Dealership is pleasant to work with. They take time with you and make sure you get the right vehicle for your needs / pricing.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much for the kind words! We’re happy to hear you felt well taken care of and found the right vehicle for you. Congratulations and happy cruising! :) - The Team at First Texas Honda
Complete inspection showing video of what was needed and
Complete inspection showing video of what was needed and where. Excellent customer service by Vince
Complete inspection showing video of what was needed and
Complete inspection showing video of what was needed and where. Excellent customer service by Vince
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Lindaanntx, thank you for stopping in to see us! We appreciate you sharing this positive feedback with us. Please let us know if there is anything we may assist with moving forward! :) - The Team at First Texas Honda
Exceptional service.
Exceptional service. They even replaced fob batteries and washed my car. Timing for work was as expected, ok.
Exceptional service.
Exceptional service. They even replaced fob batteries and washed my car. Timing for work was as expected, ok.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Nancy, thank you for the kind sentiments! It was our pleasure to assist with your vehicle's servicing needs. Please let us know if there is anything you need from us in the future! :) - The Team at First Texas Honda
Always get good service on my 22-year old Honda.
Always get good service on my 22-year old Honda. Thanks for keeping my car running this long. Penny
Always get good service on my 22-year old Honda.
Always get good service on my 22-year old Honda. Thanks for keeping my car running this long. Penny
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much, Penny! It’s awesome to hear your 22-year-old Honda is still going strong, and we’re glad to help keep it that way. We appreciate you trusting us with your car all these years! :) - The Team at First Texas Honda
Just want to give a shoutout to the service team at First
Just want to give a shoutout to the service team at First Texas. Everyone was super friendly and easy to work with. They explained everything clearly- got my car in and out quickly. Big thanks to Hunter Spruill, for making the process smooth! Definitely coming back!
Just want to give a shoutout to the service team at First
Just want to give a shoutout to the service team at First Texas. Everyone was super friendly and easy to work with. They explained everything clearly- got my car in and out quickly. Big thanks to Hunter Spruill, for making the process smooth! Definitely coming back!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jennifer, thank you for being our guest! We appreciate your kind words and are thrilled to know that Hunter delivered a world-class experience. We look forward to seeing you again next time! :) - The Team at First Texas Honda
Aiden saved me as a service customer.
Aiden saved me as a service customer. I have had several instances in the last couple of years where an appointment was made and I seemed to wait a long time after arrival. Today the service advisor was no longer with the company and Aiden came over, defused the situation and shepherded my service quickly through to completion. I appreciated his extra efforts.
Aiden saved me as a service customer.
Aiden saved me as a service customer. I have had several instances in the last couple of years where an appointment was made and I seemed to wait a long time after arrival. Today the service advisor was no longer with the company and Aiden came over, defused the situation and shepherded my service quickly through to completion. I appreciated his extra efforts.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Patty Sue, thank you for sharing this feedback with us! We're beaming with joy to see that Aidan delivered a stellar experience to you. Please let us know if there is anything we may assist you with in the future! :) - The Team at First Texas Honda
We brought our 2022 Civic in for a mandatory recall.
We brought our 2022 Civic in for a mandatory recall. We booked the appointment on April 1 for May 27, and were promised recall work would be done the same day. Brought the car in the morning of May 27, waited all day, then received a call at 4:30 saying they didn't have the part for recall so car would be kept overnight. Crazy we had booked an appt 8 weeks out, First Texas Honda knew the VIN and recall service needed, but then didn't have the required part for their own recall. To add insult to injury, we needed a spare key and they charged over $400 - $237 for the key, $110 labor to cut the key, $23 "misc charges", and $18 "misc shop charges". Highway robbery for minimal labor plus $40 just tacked on as misc just because they can. Needless to say we won't be back.
We brought our 2022 Civic in for a mandatory recall.
We brought our 2022 Civic in for a mandatory recall. We booked the appointment on April 1 for May 27, and were promised recall work would be done the same day. Brought the car in the morning of May 27, waited all day, then received a call at 4:30 saying they didn't have the part for recall so car would be kept overnight. Crazy we had booked an appt 8 weeks out, First Texas Honda knew the VIN and recall service needed, but then didn't have the required part for their own recall. To add insult to injury, we needed a spare key and they charged over $400 - $237 for the key, $110 labor to cut the key, $23 "misc charges", and $18 "misc shop charges". Highway robbery for minimal labor plus $40 just tacked on as misc just because they can. Needless to say we won't be back.
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Jaime, thank you for taking the time to share your review. Providing a stellar experience to every guest is our top priority, and I’m sorry to hear we fell short in your case. Please know that your concerns have been heard, and I’ve addressed this with our team to ensure we’re meeting expectations and delivering on our commitments. I’d appreciate the opportunity to make things right and will be reaching out to you directly about this situation. Thank you again and I look forward to speaking with you soon. - Lindsay Rohler, Service Director
Jesse was very prompt, friendly and professional.
Jesse was very prompt, friendly and professional. He made my service experience run very smoothly!
Jesse was very prompt, friendly and professional.
Jesse was very prompt, friendly and professional. He made my service experience run very smoothly!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mary, thank you for taking the time to share this kindhearted feedback for Jesse! We will be sure to relay this to him. If there is anything you need from us in the future, we're only a phone call away! :) - The Team at First Texas Honda