First Texas Honda

I used to have a lot of trust in First Texas Honda, but my most recent service experience was very disappointing. My 2018 Honda Accord was diagnosed with a failed turbocharger, and service advisor Aidan Carlson told me that even with my warranty coverage, I would still owe nearly $800 out of pocket. What concerned me was that he began discussing potential out-of-pocket costs before the warranty company had fully reviewed the claim and repeatedly stated that the warranty would only cover the turbo repair. When I contacted the warranty company directly, I learned that additional charges had not been properly itemized and that labor costs exceeded what the warranty company was willing to pay. After I asked Aidan to provide more detailed information to the warranty company, the claim was re-evaluated and approved. Miraculously, my estimated out-of-pocket cost dropped from nearly $800 to $0. The most frustrating part was feeling like I had to do my own research and advocate for myself to get an accurate answer. Had I simply accepted what I was originally told, I likely would have paid hundreds of dollars unnecessarily. Whether this was poor communication, lack of attention to detail, or something else, it left me questioning the transparency of the process. I appreciate that the repair was ultimately covered, but this experience significantly damaged my trust in First Texas Honda's service department.

I used to have a lot of trust in First Texas Honda, but my most recent service experience was very disappointing. My 2018 Honda Accord was diagnosed with a failed turbocharger, and service advisor Aidan Carlson told me that even with my warranty coverage, I would still owe nearly $800 out of pocket. What concerned me was that he began discussing potential out-of-pocket costs before the warranty company had fully reviewed the claim and repeatedly stated that the warranty would only cover the turbo repair. When I contacted the warranty company directly, I learned that additional charges had not been properly itemized and that labor costs exceeded what the warranty company was willing to pay. After I asked Aidan to provide more detailed information to the warranty company, the claim was re-evaluated and approved. Miraculously, my estimated out-of-pocket cost dropped from nearly $800 to $0. The most frustrating part was feeling like I had to do my own research and advocate for myself to get an accurate answer. Had I simply accepted what I was originally told, I likely would have paid hundreds of dollars unnecessarily. Whether this was poor communication, lack of attention to detail, or something else, it left me questioning the transparency of the process. I appreciate that the repair was ultimately covered, but this experience significantly damaged my trust in First Texas Honda's service department.

Fue genial conseguir un carro con ustedes ,el equipo de trabajo fue muy atento con nosotros ,

It took longer than I expected. The job took two hours longer than originally estimated

Shane at First Texas Honda was so helpful with some needed repairs on my Honda Pilot 2017. I am on the highway all of the time. When an alert showed up about emissions, he made sure I had a vehicle that I could use since it might take a few days to get the vehicle checked out and repaired. The repairs were done very well and quickly. I sure appreciate Shane, Chris the master technician who provided a helpful video about the issues he found, Zack Clark, and all others involved.

Since moving to Austin I have been taking my car to First Honda and they do not disappoint. From the appointment setting all the way to the service they have been exceptional and inform me of what is required immediately and can wait. Zach was amazing, in my most recent visit, got me in and out quickly. The complementary coffee is a bonus but overall I go for the friendly staff, the great service and price.

Antonio was a superb service advisor. He listened to what I needed done and made sure it happened! Luanne Nelson

My service rep was great. I was given a loaner to drive and the video from the mechanic had good information.

Thank you Shane for a quick Oil Change turn around. Appreciate all your help! I really appreciate you.

Shane Rogers is very nice, listening what customer said.and he taking care of what he saids.