Reviews
You recommended replacing the cabin filter even without looking at it.How is this good service.
You recommended replacing the cabin filter even without looking at it.How is this good service.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. Glendale Nissan, Inc.
Brought a customer vehicle here after a tow since they were the closest Nissan dealer. From the start communication was poor and the diagnosis was frustrating. They insisted the BCM we sourced from another authorized Nissan dealer was wrong and had us purchase and deliver a second one at our own expense. After they installed it the car still wouldn't start. Now they want an additional $1,500 to replace the ECM which should have been caught in their original diagnosis. The service manager refused to help when contacted. As someone who works with Nissan dealers regularly this level of diagnostic failure and customer service is not acceptable. Would not recommend this service department
Brought a customer vehicle here after a tow since they were the closest Nissan dealer. From the start communication was poor and the diagnosis was frustrating. They insisted the BCM we sourced from another authorized Nissan dealer was wrong and had us purchase and deliver a second one at our own expense. After they installed it the car still wouldn't start. Now they want an additional $1,500 to replace the ECM which should have been caught in their original diagnosis. The service manager refused to help when contacted. As someone who works with Nissan dealers regularly this level of diagnostic failure and customer service is not acceptable. Would not recommend this service department
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
The staff were all incredibly friendly and there was a good selection of cars on site.
The staff were all incredibly friendly and there was a good selection of cars on site.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I drive past about three different Nissan dealers just to go to Glendale Nissan. My main reason is Manny. He is actually the best. Most honest service person I've ever dealt with I wouldn't go anywhere else.
I drive past about three different Nissan dealers just to go to Glendale Nissan. My main reason is Manny. He is actually the best. Most honest service person I've ever dealt with I wouldn't go anywhere else.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words and for choosing Glendale Nissan. We're delighted to hear that Manny has provided such exceptional service. We strive to provide honest and reliable service for all our customers and we look forward to continuing to exceed your expectations. Thank you for your loyalty!
Horrible experience. I went online looking at a new 2026 Nissan Armada SV. The MSRP was listed at $65,465, but the dealership advertised it for $57,285 after discounts. That price immediately caught my attention. A salesperson named Karina called me and was very polite and professional. She explained that the advertised price included a dealer discount and a $3,500 rebate, and she specifically told me there were no hidden rebates and that anyone could qualify for that price. I then asked for the out-the-door price. Surprisingly, I was told they do not provide that information over the phone because it is the owner’s policy. When I asked why, I was told I would need to come into the dealership to get the total price. This made no sense to me. Taxes go to the state, license fees are standard, and there is usually a documentation fee. I simply wanted to know what I would actually be paying before making a trip to the dealership. When I was told the owner would not allow anyone to provide an out-the-door price over the phone, I responded that the owner should look out the window and keep babysitting the inventory. She said to shop other Nissan dealers. In today’s market, customers expect transparency, and refusing to provide basic pricing information only drives buyers elsewhere.
Horrible experience. I went online looking at a new 2026 Nissan Armada SV. The MSRP was listed at $65,465, but the dealership advertised it for $57,285 after discounts. That price immediately caught my attention. A salesperson named Karina called me and was very polite and professional. She explained that the advertised price included a dealer discount and a $3,500 rebate, and she specifically told me there were no hidden rebates and that anyone could qualify for that price. I then asked for the out-the-door price. Surprisingly, I was told they do not provide that information over the phone because it is the owner’s policy. When I asked why, I was told I would need to come into the dealership to get the total price. This made no sense to me. Taxes go to the state, license fees are standard, and there is usually a documentation fee. I simply wanted to know what I would actually be paying before making a trip to the dealership. When I was told the owner would not allow anyone to provide an out-the-door price over the phone, I responded that the owner should look out the window and keep babysitting the inventory. She said to shop other Nissan dealers. In today’s market, customers expect transparency, and refusing to provide basic pricing information only drives buyers elsewhere.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Dear valued customer, we apologize for your disappointing experience. Our goal is always to provide transparent pricing and exceptional service. We will investigate the situation and ensure that our team provides accurate information to our customers. Thank you for bringing this to our attention and we hope to regain your trust in the future.
Wow, wow, wow! This location really went above and beyond for me and my mom when we came in. We went in to trade in our car and Kim went out of her way to make sure we left with an upgrade. A huge thank you!
Wow, wow, wow! This location really went above and beyond for me and my mom when we came in. We went in to trade in our car and Kim went out of her way to make sure we left with an upgrade. A huge thank you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
This dealership is really good they are nice people and really help me get a car.when I thought it couldn’t happen. I’m really greatful thank you 🙏🏽😊
This dealership is really good they are nice people and really help me get a car.when I thought it couldn’t happen. I’m really greatful thank you 🙏🏽😊
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Very professional and no pressure service. Our sales rep Omar and his team worked with our wants and needs when it came to negotiating our finance options. Was very happy with the outcome and service. I definitely recommend Glendale Nissan.
Very professional and no pressure service. Our sales rep Omar and his team worked with our wants and needs when it came to negotiating our finance options. Was very happy with the outcome and service. I definitely recommend Glendale Nissan.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Carlos was great help. Great energy and very knowledgeable. Was very helpful throughout our time there. The whole experience was simple and straightforward. We felt we were in good hands.
Carlos was great help. Great energy and very knowledgeable. Was very helpful throughout our time there. The whole experience was simple and straightforward. We felt we were in good hands.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
The associates that assisted me, Edward, Jesus and John Marbella were great. Thank you all
The associates that assisted me, Edward, Jesus and John Marbella were great. Thank you all
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car