Glendale Nissan

larry is a very unpleasant and unprofessional manager. my check engine light went on (10 days after purchase, i might add) and autozone diagnosed FIVE... different issues. called to discuss options and was told they could not help me because allegedly several employees witnessed me being involved in a hit and run outside of the store. this never happened, and they have since publicly accused me of committing a crime for no apparent reason. so, yeah, unless you like yelled at on the phone by Anger Issues Larry or being told you got into a car accident (that never happened) fifteen times, i would steer clear.

I will start with the good.... Jaime (salesman) and John (service) were both excellent and should be commended. Now we can move to the absolute disgrace... of a used car manager (Larry Laino). I have never experienced anything like him in my many years of buying cars. After purchasing a 2017 Sentra Nismo on Saturday 2/29/2020, we noticed a few things that we thought should have been addressed as part of Nissan Certified. We came in to see Larry Laino on Tuesday 3/3/2020. At the time, although he did not want to come out and see my issues, agreed that what I described were things that should have been addressed and that I could bring the car in on Friday night and it would be taken care of on Saturday. Upon arrival on Friday, I stopped in to see if he wanted to call over to service and was rudely told to just drive it into service and tell them to call. After John looked and my issues, he went to talk to Larry. He returned with this message.... Tell them they bought a used car and there is nothing we are going to do. I went to talk to Larry at this point and was not only yelled at about having already raked him over the coal on price (in actuality bought the car for the exact price listed). Was told internet price was rock bottom. I was told I can call Nissan or the general manager, he doesn't care. I was clearly told that he doesn't care that he will never see us again and in fact doesn't want to see us again and they don't need our business.

I have now bought something like 8 or 9 cars on a 2 year cycle from Glendale Nissan. Be it the new car buying process or a normal service visit, I cannot... say enough about the quality of everything they do. Not your normal auto dealership, that is for certain. Orlando and George make everything happen when you buy through them, the deal is direct, fast and easy. Nothing hidden, no question unanswered or of a vague nature in response. The service department is always ready to handle routine work or the occasional repair. The same quick, easy way getting things done. Oh, and Nissan ... they make a good automobile!

VERY BAD SALE TACTICS !!...

I've been buying Nissans for nearly 20 years, and have even bought a few from this location. Recently visited this dealership to work out a deal for a... new vehicle and was treated like garbage. When I wouldn't accept the rip-off deals they were trying to push me into, they handed me off to some teenage kid salesman who didn't have the ability to negotiate. Glendale Nissan isn't interested in working with someone who does their homework and researches before coming into the dealership. They showed absolutely no loyalty to someone who has a history of doing business with them. So, I found another Nissan dealership that did appreciate my business and worked out a great deal with them. I'll never step foot back into Glendale Nissan, it's a sorry excuse for a dealership. They do not represent the Nissan brand well at all. If you're shopping for a Nissan, I recommend going somewhere else to do your business.

rental car for the weekend without fees, use of a coupon, nice service people, quick payment checkout, given info on a viariety of maintenance repairs... that are needed now/near future. No pressure to do anything in particular.

Everything was completed in a timely professional manner. I will definitely return if I have any issues with my car.

I appreciated the customer service of all the employees at Glendale Nissan. I went in with an upgrade to my cameras, and I came out with an upgraded camera... system, oil change, and a washed car.

Incoming service advisor was great everything was tacking care of and he followed up with me through out repair process

They were very Knowledgeable about the selection of vehicles and willing to help answer all questions before a decision is made