Brown Honda

Brown Honda lied to me and took $5840 of my hard earned money on a trade-in. I told the sales lady her name is Jamie that I do not want to get a lease car if I have to put a down payment and she knew I did not want to put down a down payment, but they ended up Eiding my trade-in on a down payment without telling me and I signed the papers without reading the papers so they literally stole $5840 of my money. I never agreed to put a down payment on a lease car And I tried to talk to the general manager. I believe his name is Tom and he was rude and he could’ve cared less and I’ve been a loyal customer for over 50 years. I bought my first car there when I was 18 in 1970. They were rushing me that night because they were closing and I didn’t read the contract. I just went ahead and signed it because I’ve been signing contracts with them for 50 years and they’ve never screwed me over before but they somehow slid that $5840 as a down payment on a lease car who in the xxxx would put that much money down on a lease car cause you don’t even own a lease car. They lied to me. They stole my trade-in not to mention they lowball me on the trade-in to begin with.

Chris made getting into my new Honda quick and painless. He explained and demonstrated the safety features and touch screen system so even I could understand it. Great buying experience. He even helped me move stuff out of my trade in to the new one.

Best experience ever with a new car. Jonathon Baker helped us with a new Accord Sport. Afterwards, he sensed my wife wanted several features the Sport did not have, so he called with an amazing offer to upgrade us to an EX-L model, which was just delivered to us. With such amazing service, I've ordered a new Ridgeline truck, scheduled to arrive within a few weeks. Don't see his name down below, but Jonathon deserves a 5 star plus rating. Thanks Jonathon and Brown Honda!

Worse Used car buying experience ever. Definitely buyer beware at this location. Purchased are used vehicle from this location two months ago. Within 24 hours vehicles check engine light brake control and cruise control malfunctions. I know that I purchased and as is. But after me and the family had purchased three new vehicles from this dealership with nothing but high praise for their integrity and business practices. Used on the other hand was a completely different situation. Bought a used vehicle from them for $13,000 maybe I paid a little bit too much for it but with their reputation of excellent integrity in customer service I thought it was worth it.And as I said within 24 hours figured out the car was definitely not worth it.. After two months of dealing with this substandard vehicle tried to let them make it right. Went to buy a different used vehicle from them with the substandard car for trade. And they offered me $2000 I for the vehicle. Reason being is because they picked up one at auction for that price. I’m assuming they picked up mine for that too and decided that 2000 to13,000 is a smaller profit dealer ship. As a teenager in my youth I’ve worked with buy here pay here dealerships that have more integrity and honesty then this dealership. Run don’t walk don’t do business with them. Their standard response from bad reviews is they’re sorry they didn’t meet the customers expectation. But they can save that for when they meet their maker. And tried to tell him that they are sorry they didn’t meet his expectation of integrity and honesty.

Bought a used 2009 Hybrid Civic with 97,000 miles in 2016 to use for non-emergency medical transport. Had Brown Honda perform 100,000 mile service as well as repair small oil leak & worn out right front CV axle. Upon picking up car, noticed it had been washed & whomever did it literally blasted some of the paint off of its after-market hubcaps. Paul Parrish said that they’d provided a complimentary wash, but weren’t responsible for me, (recently), putting cheap hubcaps on it, so they weren’t going to replace them. Upon complaining to the service manager, Steve Parrish, I was asked how they could make it right. I asked if they could give me a discount on the hybrid battery replacement. Steve helpfully arranged for warranty replacement of the battery. Not long afterward, the right front wheel bearing failed, nearly causing catastrophe. They sent car hauler & took car over 120 miles back to dealership for repairs. They refused to warranty the right CV shaft & bearing replacement. (After complaining directly to Honda, I received a $300 Honda credit card, which I used repeatedly for Brown Honda oil changes.) I asked if they could repair oil leak again, since it had started leaking again. About 4 months later, it was leaking once more. They repaired it a 3rd time, telling me afterward that, due to crankshaft wear, they wouldn’t be able to keep it from leaking in the future. During next oil change, I asked to have tires rotated. I lost a hubcap within 5 miles after the tire rotation. Upon bringing this to their attention, they said that I’d need to provide a receipt for reimbursement of a replacement hubcap. The next time I called to schedule an oil change, they said that they’d no longer work on my car. Their explanation was that, since I always claimed that they were responsible for something being wrong with their service, they’d no longer work on my car. I swear that the above is true. Clark Peterson

... good persons work here’ the culture at this establishment is not one of community Leadership and example. “Zero” masks worn. Surgeon wear mask because they prevent.

Walked in and was immediately greeted by the receptionist AND 3 salespeople. Ed offered us a drink while we looked at Accords. He was very knowledgeable. They offered us a great deal. We did our homework before we got there. Finance person was great. painless! We were shown how to get our oil changed and even thanked by the Sales Mgr, Mr Bookot? before we left. Best buying experience we have ever had!

On a recent trip my 06 Odyssey took its last ride. We towed it to Brown- once we were told the repair would exceed the value, we became buyers. A need buyer at a dealership is like shooting fish in a barrel. After driving a few vehicles and one salesman, away, we were introduced to the used car inventory manager. He became our new salesman. With his help we agreed on a Honda Pilot. From the beginning we let them know time was of the essence. We needed to be on the road between 1:00 and 2:00. After receiving a lousy trade in allowance and very little compromise on the price, we were in the home stretch. Just when we thought we were done we noticed several windshield chips. When brought to their attention they back pedaled and said it was bought as is. We argued and they said they could get work on it in an hour. That would have put us on the road at 4:00- wasn’t happening! We then asked if we could take it to the Honda dealer back home and they could deal with that dealer. Ultimately we were told one thing and it turned out differently. Brown paid 45.00 of a 200.00 plus job. We then waited more than a week to be reimbursed. Once we got home and had our mechanic give it the once over, he discovered that the tires were pretty chewed up by what he thought was a gravel drive. Yeah, we could have been more aware- but after the 24 hour period that we had endured it would have been nice have been made aware of the windshield and tires. Two bright spots- Dillon in service and them shipping a travel bag that we had left in one of their offices. They say they’ll treat you like family- make them prove it, we didn’t and we have nothing but a bitter taste about our experience.

I bought a new 2015 Pilot from Brown Honda in March 2015. I took it in every 5000 miles to get the oil and filter changed, as the Notice Label on the windshield said to do. I had it in for service at 45,000 miles and just happen to talk to a customer in the waiting room about servicing my vehicle. He ask if I had had the 30,000 mile service done. I wasn't sure, so I asked the service representative. He said no, we don't show you had the 30, 000 mile service done. I told him I had relied on Brown Honda Service Dept. to tell me what service needed done whenever I brought it in for service and I asked him why the 30,000 mile service had not been done. He stated, "we had a service manager that wasn't checking to see things were being done properely and there were a lot of vehicles that were not serviced when they should have been. He is no longer employed at Brown Honda." So I have now retained another place to service my vehicle, as I just don't think I can trust Brown Honda to do the right thing.

I've read some of the bad reviews here on Dealer Rater and honestly don't know how these people left with such a bad taste in their mouths. Everyone I came into contact with was courteous and went out of their way to insure my wife and I were cared for properly. I highly recommend Brown.