Brown Honda

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Reviews

3.9
(9 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.3

Buyer Beware

On a recent trip my 06 Odyssey took its last ride. We towed it to Brown- once we were told the repair would exceed the value, we became buyers. A need buyer at a dealership is like shooting fish in a barrel. After driving a few vehicles and one salesman, away, we were introduced to the used car inventory manager. He became our new salesman. With his help we agreed on a Honda Pilot. From the beginning we let them know time was of the essence. We needed to be on the road between 1:00 and 2:00. After receiving a lousy trade in allowance and very little compromise on the price, we were in the home stretch. Just when we thought we were done we noticed several windshield chips. When brought to their attention they back pedaled and said it was bought as is. We argued and they said they could get work on it in an hour. That would have put us on the road at 4:00- wasn’t happening! We then asked if we could take it to the Honda dealer back home and they could deal with that dealer. Ultimately we were told one thing and it turned out differently. Brown paid 45.00 of a 200.00 plus job. We then waited more than a week to be reimbursed. Once we got home and had our mechanic give it the once over, he discovered that the tires were pretty chewed up by what he thought was a gravel drive. Yeah, we could have been more aware- but after the 24 hour period that we had endured it would have been nice have been made aware of the windshield and tires. Two bright spots- Dillon in service and them shipping a travel bag that we had left in one of their offices. They say they’ll treat you like family- make them prove it, we didn’t and we have nothing but a bitter taste about our experience.

1.0

buying process

I never was contacted and will not consider them for anything

5.0

Steve Parrish is fatastic! Great experience

I can?t praise enough the service department from Southwest Honda and in particular service manager Steve Parrish: He saved our vacation and more. On a Wednesday in July my wife and I were driving from Plano, TX to Denver, CO to visit our daughter driving our 2003 Honda Odyssey when just before Amarillo our transmission `blew up?. We had it towed to Southwest Honda. A new transmission + labor would be about $5900. Originally agreed to it, and we got a nice Honda CRV as loaner car to continue our (3 day) vacation in Denver. But next morning I called Steve Parrish and explained that this was too expensive for us, especially because the car had >161k miles and I was `between jobs?. He diligently went looking for a second hand one but only found one with 144k miles. So he suggested to have a company specialized in rebuilding transmissions have our transmission rebuild. That would be less than half the prize. But the car could not be ready before we drove home from Denver to Plano,TX. Without hesitation he offered to keep the loaner car and take it home. Today (3 weeks later) the car was finished by the transmission rebuilding garage and my wife drove this morning to Amarillo to swap the loaner car with our Honda. Steve then took my wife to the garage who rebuilt the transmission. Cost (payable to the transmission workshop): about $2750. Cost charged by Steve Parrish: ZERO, NADA, ZILCH, NOTHING! Even with ALL the effort he did for us and using the loaner car for almost 3 weeks and 1600 miles. AMAZING. Five stars is not enough to express my gratitude. I consider to drive all the way from Plano, TX to Amarillo if we are in the market for a new Honda. Kudos, Steve and Southwest Honda.

5.0

Fantastic service. Thanks Steve!

I can?t praise enough the service department from Southwest Honda and in particular service manager Steve Parrish: He saved our vacation and more. On a Wednesday in July my wife and I were driving from Plano, TX to Denver, CO to visit our daughter driving our 2003 Honda Odyssey when just before Amarillo our transmission `blew up?. We had it towed to Southwest Honda. A new transmission + labor would be about $5900. Originally agreed to it, and we got a nice Honda CRV as loaner car to continue our (3 day) vacation in Denver. But next morning I called Steve Parrish and explained that this was too expensive for us, especially because the car had 161k miles and I was `between jobs?. He diligently went looking for a second hand one but only found one with 144k miles. So he suggested to have a company specialized in rebuilding transmissions have our transmission rebuild. That would be less than half the prize. But the car could not be ready before we drove home from Denver to Plano,TX. Without hesitation he offered to keep the loaner car and take it home. Today (3 weeks later) the car was finished by the transmission rebuilding garage and my wife drove this morning to Amarillo to swap the loaner car with our Honda. Steve then took my wife to the garage who rebuilt the transmission. Cost (payable to the transmission workshop): about $2750. Cost charged by Steve Parrish: ZERO, NADA, ZILCH, NOTHING! Even with ALL the effort he did for us and using the loaner car for almost 3 weeks and 1600 miles. AMAZING. Five stars is not enough to express my gratitude. I consider to drive all the way from Plano, TX to Amarillo if we are in the market for a new Honda. Kudos, Steve and Southwest Honda.

5.0

What a deal

I found a car online on a Friday nite. I sent in an offer that nite. I got a call Sat morn. The person was knowledgeable and willing to deal. We settled on a good price. I had a car. I went to the dealership the car was already detailed and the paperwork was minimal. I was shown a good time by everyone there.

5.0

accordowner

Great salesman!!! Go see Uriel Garcia he help my husband and I we got everything we wanted and it didnt take long I will purchase there again! The service department is equally amazing! THANKS SOUTHWEST HONDA!!!

3.6

Southwest Honda--Get Everything in Writing

While shopping for new Hondas my husband and I dealt with 2 particular salesman. They were both very good at answering questions and telling us about all the incentives Honda had to offer in comparison to others. After purchasing a new Accord I found out we were lied to about some of the "incentives," that they didn't exist, and of course the salesman was no longer working there. Needless to say, Southwest Honda did not back it up. I will get everything in writing next time. Wish I would have bought another Toyota.

4.4

Great

Buying cars have not being this easy before. Service guys are good. Sales person is good. Very efficient. I love this dealership!!!

5.0

Good Service

Car service is excellent, been bringing it back since we bought it here

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