Reviews
Great customer service every time I go in.
Great customer service every time I go in. No pressure. Everything done in a timely matter. Free oil changes and even got a free 20 point inspection.
Great customer service every time I go in.
Great customer service every time I go in. No pressure. Everything done in a timely matter. Free oil changes and even got a free 20 point inspection.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Since the purchase of my Optima, I have had great
Since the purchase of my Optima, I have had great service with my warranty and maintenance. Kia has worked with me as a whole, and took care of me on a trip interruption once.
Since the purchase of my Optima, I have had great
Since the purchase of my Optima, I have had great service with my warranty and maintenance. Kia has worked with me as a whole, and took care of me on a trip interruption once.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
This is my sec d time getting my Kia serviced.
This is my sec d time getting my Kia serviced. The service department setup seems disorganized. It is not clear where the line starts with three doors and four desks and some kooky old guy jumped in front of me after I waited quite a bit. Also, the lineup of cars to get in is a mess. It makes me want to avoid getting my car serviced there. Regardless, the service advisors are friendly and did a good job. Also, my car was ready on time. If the setup was not such a mess, I would give five stars.
This is my sec d time getting my Kia serviced.
This is my sec d time getting my Kia serviced. The service department setup seems disorganized. It is not clear where the line starts with three doors and four desks and some kooky old guy jumped in front of me after I waited quite a bit. Also, the lineup of cars to get in is a mess. It makes me want to avoid getting my car serviced there. Regardless, the service advisors are friendly and did a good job. Also, my car was ready on time. If the setup was not such a mess, I would give five stars.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Outcome was great and I appreciate what Chris did to
Outcome was great and I appreciate what Chris did to assist. Only knock is communication. Coulda been a bit better but the outcome of the vehicle resolution trumped it.
Outcome was great and I appreciate what Chris did to
Outcome was great and I appreciate what Chris did to assist. Only knock is communication. Coulda been a bit better but the outcome of the vehicle resolution trumped it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jason, thanks for sharing your feedback! We're glad to hear that Chris was able to assist you and deliver a great outcome. We'll work on improving our communication moving forward. Safe travels with your vehicle!
I’m very happy to have my car back and it seems so far
I’m very happy to have my car back and it seems so far they fixed the problem. The agent Nice was very professional and kind. Scott Clement was very helpful in arranging a car rental while my car was being worked on. Thank you Mr. Clement. I greatly appreciate Kia’s business.
I’m very happy to have my car back and it seems so far
I’m very happy to have my car back and it seems so far they fixed the problem. The agent Nice was very professional and kind. Scott Clement was very helpful in arranging a car rental while my car was being worked on. Thank you Mr. Clement. I greatly appreciate Kia’s business.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mary Ann, it was a pleasure to provide you with excellent service at DCH Kia of Temecula. Thank you for sharing your experience, and we hope everything continues running smoothly with your car!
Dealership is clean and friendly.
Dealership is clean and friendly. Service department is improving on speed/availability. Response time to issues that need manager approval needs to improve. Waiting 4-6 months to get answers is not professional.
Dealership is clean and friendly.
Dealership is clean and friendly. Service department is improving on speed/availability. Response time to issues that need manager approval needs to improve. Waiting 4-6 months to get answers is not professional.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback. We're glad you've noticed improvements in our service department, but we apologize for any delays in response time regarding manager approvals. We are committed to enhancing this aspect of our service and appreciate your patience as we work on it. If there's anything specific you'd like us to address, please feel free to reach out directly. Thank you. Scott Clement - General Manager - (951) 491-2502 - scottclement@lithia.com
They were so helpful in identifying the issue I had with
They were so helpful in identifying the issue I had with my vehicle. Drop off with smooth pickup was easy.
They were so helpful in identifying the issue I had with
They were so helpful in identifying the issue I had with my vehicle. Drop off with smooth pickup was easy.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience! We're glad our team at DCH Kia of Temecula was able to assist with your vehicle issue and make the process smooth. We appreciate your feedback!
Very Good 👍🏻 it was quick!
Very Good 👍🏻 it was quick! Friendly. Thank you for your service! I will recommend your dealership. On time. The only downside is that there was many customers without appointments. And that delays the customers that have appointments. Also the only have One poor person working on Saturday. It should be two or 3 people. To help out. He was overbooked, and customers without appointments keep talking to him about services :(
Very Good 👍🏻 it was quick!
Very Good 👍🏻 it was quick! Friendly. Thank you for your service! I will recommend your dealership. On time. The only downside is that there was many customers without appointments. And that delays the customers that have appointments. Also the only have One poor person working on Saturday. It should be two or 3 people. To help out. He was overbooked, and customers without appointments keep talking to him about services :(
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Carmen, thank you for your feedback and recommendation. We're glad to hear the service was quick and friendly for you. We appreciate your input regarding staffing on Saturdays and customers without appointments, as it helps us improve our overall customer experience. If you'd like to discuss anything in more detail, I'd be more than happy to speak with you personally. Scott Clement - General Manager - (951) 491-2502 - scottclement@lithia.com
It always feels amazing when I get my car serviced.
It always feels amazing when I get my car serviced. Staff is so awesome. Always leave happy😻😻
It always feels amazing when I get my car serviced.
It always feels amazing when I get my car serviced. Staff is so awesome. Always leave happy😻😻
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your business and your review! Thanks from the DCH Kia of Temecula team, Ana!
Great Service 👍🏽 in a timely manner.
Great Service 👍🏽 in a timely manner. Fast time , relaxing and time to go for a walk to Costco
Great Service 👍🏽 in a timely manner.
Great Service 👍🏽 in a timely manner. Fast time , relaxing and time to go for a walk to Costco
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for stopping by to leave DCH Kia of Temecula a wonderful review! We're glad your service was quick and easy!