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Frank Brown GMC

(4,373 reviews)
2024 consumer dealer award
View 6 awards
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

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(4,373 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Frank Brown GMC from DealerRater.

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Awesome as usual.

Awesome as usual. The gentleman now know me by face. I always enjoy talking with the cashier. Frank Brown is my No. 1 dealer.

Awesome as usual.

Awesome as usual. The gentleman now know me by face. I always enjoy talking with the cashier. Frank Brown is my No. 1 dealer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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This dealership had my 2020 GMC Terrain for my entire

This dealership had my 2020 GMC Terrain for my entire Spring semester at TTU and when I finally got a phone call to pick it back up it had sat for so long the battery was ruined and could not even be jumped. We had to pay out of pocket to have a new one installed. The car died on me after I pulled out of the dealership on my way back to my dorm. Then, after replacing the battery, my car still would not start unless buttons on the door were hit in a special sequence (and still would not work every time). Once I finally got it to my hometown dealership, they discovered even more issues such as fuses pulled out of the fuse box which were not there before taking it to Frank Brown, and wires that had been cut in error that could have caused serious issues if not discovered in time. Myself and the hometown dealership both tried to start the vehicle, and eventually discovered the fuses and cut wires caused the trouble. My hometown dealer then had it for a month or so fixing all of the issues that this dealership caused. Fast forward to now, the same car is having issues with the AC and the whole compressor needs to be replaced which would cost us over $3,000. This was caused due to an overcharging of coolant. After looking through maintenance reports, our hometown dealer discovered that Frank Brown GMC were the ones who over-charged the coolant when my car was there in 2023. Now that we know they caused it, we called them to explain what is going on and that these issues were directly related to the work that they performed. Frank Brown is refusing to take responsibility for this and expects us as the customers to foot the bill, despite the issue being their fault. They clearly had no issues leaving a young college girl without a car for months and then giving it back to me knowing I had a 4 hour drive with a ruined battery and cut wires. They are continuing to leave me without a vehicle, but this time will not even own up to their mistakes. No accountability whatsoever. They stated today that they are "washing their hands" of us and that this is not their problem. Would not recommend this place at all.

This dealership had my 2020 GMC Terrain for my entire

This dealership had my 2020 GMC Terrain for my entire Spring semester at TTU and when I finally got a phone call to pick it back up it had sat for so long the battery was ruined and could not even be jumped. We had to pay out of pocket to have a new one installed. The car died on me after I pulled out of the dealership on my way back to my dorm. Then, after replacing the battery, my car still would not start unless buttons on the door were hit in a special sequence (and still would not work every time). Once I finally got it to my hometown dealership, they discovered even more issues such as fuses pulled out of the fuse box which were not there before taking it to Frank Brown, and wires that had been cut in error that could have caused serious issues if not discovered in time. Myself and the hometown dealership both tried to start the vehicle, and eventually discovered the fuses and cut wires caused the trouble. My hometown dealer then had it for a month or so fixing all of the issues that this dealership caused. Fast forward to now, the same car is having issues with the AC and the whole compressor needs to be replaced which would cost us over $3,000. This was caused due to an overcharging of coolant. After looking through maintenance reports, our hometown dealer discovered that Frank Brown GMC were the ones who over-charged the coolant when my car was there in 2023. Now that we know they caused it, we called them to explain what is going on and that these issues were directly related to the work that they performed. Frank Brown is refusing to take responsibility for this and expects us as the customers to foot the bill, despite the issue being their fault. They clearly had no issues leaving a young college girl without a car for months and then giving it back to me knowing I had a 4 hour drive with a ruined battery and cut wires. They are continuing to leave me without a vehicle, but this time will not even own up to their mistakes. No accountability whatsoever. They stated today that they are "washing their hands" of us and that this is not their problem. Would not recommend this place at all.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Frank Brown GMC had my 2020 GMC Terrain for my entire

Frank Brown GMC had my 2020 GMC Terrain for my entire Spring semester at TTU and when I finally got a call to pick it back up it had sat for so long the battery was ruined and could not even be jumped. We had to pay out of pocket to have a new one installed. The car died on me after I pulled out of the dealership on my way back to my dorm. Then, after replacing the battery, my car still would not start unless buttons on the door were hit in a special sequence (and still would not work every time). Once I finally got it to my hometown dealership, they discovered even more issues such as fuses pulled out of the fuse box which were not there before taking it to Frank Brown GMC, and wires that had been cut in error that could have caused serious issues if not discovered in time. Myself and the hometown dealership both tried to start the vehicle, and eventually discovered the fuses and cut wires caused the trouble. My hometown dealer then had it for a month or so fixing all of the issues that this dealership caused. Fast forward to now, the same car is having issues with the AC and the whole compressor needs to be replaced which would cost us over $3,000. This was caused due to an overcharging of coolant. After looking through maintenance reports, our hometown dealer discovered that Frank Brown GMC were the ones who over-charged the coolant when my car was there in 2023. Now that we know they caused it, we called them to explain what is going on and that these issues were directly related to the work that they performed. Frank Brown GMC is refusing to take responsibility for this and expects us as the customers to foot the bill, despite the issue being their fault. They clearly had no issues leaving a young college girl without a car for months and then giving it back to me knowing I had a 4 hour drive with a ruined battery and cut wires. They are continuing to leave me without a vehicle, but this time will not even own up to their mistakes. No accountability whatsoever. They stated today that they are "washing their hands" of us and that this is not their problem. Would not recommend this place at all.

Frank Brown GMC had my 2020 GMC Terrain for my entire

Frank Brown GMC had my 2020 GMC Terrain for my entire Spring semester at TTU and when I finally got a call to pick it back up it had sat for so long the battery was ruined and could not even be jumped. We had to pay out of pocket to have a new one installed. The car died on me after I pulled out of the dealership on my way back to my dorm. Then, after replacing the battery, my car still would not start unless buttons on the door were hit in a special sequence (and still would not work every time). Once I finally got it to my hometown dealership, they discovered even more issues such as fuses pulled out of the fuse box which were not there before taking it to Frank Brown GMC, and wires that had been cut in error that could have caused serious issues if not discovered in time. Myself and the hometown dealership both tried to start the vehicle, and eventually discovered the fuses and cut wires caused the trouble. My hometown dealer then had it for a month or so fixing all of the issues that this dealership caused. Fast forward to now, the same car is having issues with the AC and the whole compressor needs to be replaced which would cost us over $3,000. This was caused due to an overcharging of coolant. After looking through maintenance reports, our hometown dealer discovered that Frank Brown GMC were the ones who over-charged the coolant when my car was there in 2023. Now that we know they caused it, we called them to explain what is going on and that these issues were directly related to the work that they performed. Frank Brown GMC is refusing to take responsibility for this and expects us as the customers to foot the bill, despite the issue being their fault. They clearly had no issues leaving a young college girl without a car for months and then giving it back to me knowing I had a 4 hour drive with a ruined battery and cut wires. They are continuing to leave me without a vehicle, but this time will not even own up to their mistakes. No accountability whatsoever. They stated today that they are "washing their hands" of us and that this is not their problem. Would not recommend this place at all.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Always greet with smile and service advisor Paul Vera are

Always greet with smile and service advisor Paul Vera are knowledgeable for every question what we asked

Always greet with smile and service advisor Paul Vera are

Always greet with smile and service advisor Paul Vera are knowledgeable for every question what we asked

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

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Every one was so attentive and kind .

Every one was so attentive and kind .explained how everything worked everything went so smooth

Every one was so attentive and kind .

Every one was so attentive and kind .explained how everything worked everything went so smooth

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for taking the time to share your comments regarding your recent Sales Frank Brown GMC experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director

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Quick to come assist, friendly & knowledgeable.

Quick to come assist, friendly & knowledgeable. Easy to work with and makes shopping a breeze.

Quick to come assist, friendly & knowledgeable.

Quick to come assist, friendly & knowledgeable. Easy to work with and makes shopping a breeze.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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Unsatisfied with waiting time in service dept Had to

Unsatisfied with waiting time in service dept Had to wait almost 3 hours for oil change

Unsatisfied with waiting time in service dept Had to

Unsatisfied with waiting time in service dept Had to wait almost 3 hours for oil change

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. Was this a scheduled service appointment? You can reach out to me at Frank Brown GMC 8706-796-7777. Cordially, Rick Swindell IT Director Frank Brown Honda

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Dean did a great job getting my Honda in and out, thanks

Dean did a great job getting my Honda in and out, thanks Dean for all you do.

Dean did a great job getting my Honda in and out, thanks

Dean did a great job getting my Honda in and out, thanks Dean for all you do.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

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The service was great, however, I did think the service

The service was great, however, I did think the service time of 2 hours was a bit long for an oil change and a state inspection.

The service was great, however, I did think the service

The service was great, however, I did think the service time of 2 hours was a bit long for an oil change and a state inspection.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

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Service was great- Dean was the employe I talk to he was

Service was great- Dean was the employe I talk to he was very professional to the point explained things clearly I live in Comanche wish your dealership was closer- Thanks very much

Service was great- Dean was the employe I talk to he was

Service was great- Dean was the employe I talk to he was very professional to the point explained things clearly I live in Comanche wish your dealership was closer- Thanks very much

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

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