Frank Brown GMC

I went in to have an oil change on my GMC purchase from this location & they never dissapoint! Great people, great reliable service and customer service too!

It was great Brian Cole really helped me a lot Got a great price and new truck Thank you a lot too the whole team and salesman

Called for a used car that didn't have any pictures available. Rep confirmed that the car is available, promised to send pictures/ videos and disappeared. An hour later I asked if he forgot about me and responded that the car was already sold. Unprofessional and careless.

I bought a used car and was helped by Julio, who was very professional throughout the process. This dealer has great prices and the finance department is excellent. Highly recommended!

Had a great buying experience that was not the typical high pressure situation you often encounter when buying a vehicle. It was a quick and easy process.

Awesome as usual. The gentleman now know me by face. I always enjoy talking with the cashier. Frank Brown is my No. 1 dealer.

This dealership had my 2020 GMC Terrain for my entire Spring semester at TTU and when I finally got a phone call to pick it back up it had sat for so long the battery was ruined and could not even be jumped. We had to pay out of pocket to have a new one installed. The car died on me after I pulled out of the dealership on my way back to my dorm. Then, after replacing the battery, my car still would not start unless buttons on the door were hit in a special sequence (and still would not work every time). Once I finally got it to my hometown dealership, they discovered even more issues such as fuses pulled out of the fuse box which were not there before taking it to Frank Brown, and wires that had been cut in error that could have caused serious issues if not discovered in time. Myself and the hometown dealership both tried to start the vehicle, and eventually discovered the fuses and cut wires caused the trouble. My hometown dealer then had it for a month or so fixing all of the issues that this dealership caused. Fast forward to now, the same car is having issues with the AC and the whole compressor needs to be replaced which would cost us over $3,000. This was caused due to an overcharging of coolant. After looking through maintenance reports, our hometown dealer discovered that Frank Brown GMC were the ones who over-charged the coolant when my car was there in 2023. Now that we know they caused it, we called them to explain what is going on and that these issues were directly related to the work that they performed. Frank Brown is refusing to take responsibility for this and expects us as the customers to foot the bill, despite the issue being their fault. They clearly had no issues leaving a young college girl without a car for months and then giving it back to me knowing I had a 4 hour drive with a ruined battery and cut wires. They are continuing to leave me without a vehicle, but this time will not even own up to their mistakes. No accountability whatsoever. They stated today that they are "washing their hands" of us and that this is not their problem. Would not recommend this place at all.

Frank Brown GMC had my 2020 GMC Terrain for my entire Spring semester at TTU and when I finally got a call to pick it back up it had sat for so long the battery was ruined and could not even be jumped. We had to pay out of pocket to have a new one installed. The car died on me after I pulled out of the dealership on my way back to my dorm. Then, after replacing the battery, my car still would not start unless buttons on the door were hit in a special sequence (and still would not work every time). Once I finally got it to my hometown dealership, they discovered even more issues such as fuses pulled out of the fuse box which were not there before taking it to Frank Brown GMC, and wires that had been cut in error that could have caused serious issues if not discovered in time. Myself and the hometown dealership both tried to start the vehicle, and eventually discovered the fuses and cut wires caused the trouble. My hometown dealer then had it for a month or so fixing all of the issues that this dealership caused. Fast forward to now, the same car is having issues with the AC and the whole compressor needs to be replaced which would cost us over $3,000. This was caused due to an overcharging of coolant. After looking through maintenance reports, our hometown dealer discovered that Frank Brown GMC were the ones who over-charged the coolant when my car was there in 2023. Now that we know they caused it, we called them to explain what is going on and that these issues were directly related to the work that they performed. Frank Brown GMC is refusing to take responsibility for this and expects us as the customers to foot the bill, despite the issue being their fault. They clearly had no issues leaving a young college girl without a car for months and then giving it back to me knowing I had a 4 hour drive with a ruined battery and cut wires. They are continuing to leave me without a vehicle, but this time will not even own up to their mistakes. No accountability whatsoever. They stated today that they are "washing their hands" of us and that this is not their problem. Would not recommend this place at all.

Always greet with smile and service advisor Paul Vera are knowledgeable for every question what we asked

Every one was so attentive and kind .explained how everything worked everything went so smooth