Frank Brown GMC

4.7
(4,096 reviews)
Visit Frank Brown GMC
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm Closed
Sunday Closed Closed
2024 consumer dealer award View 6 awards
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

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New (806) 451-4552 (806) 451-4552
Used (806) 853-9690 (806) 853-9690
Service (806) 853-8876 (806) 853-8876

Inventory

See all 221 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since February 2018.
Frank Brown GMC first opened its doors in Lubbock in May 1970. Since that time we have continuously been among the top dealerships in new and used cars trucks vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
The Smaller Profit Man

Service center

Phone number (806) 853-8876

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
Closed
Sunday
Closed

Meet our employees

View all 14 employees View less employees

Reviews

4.7
(4,096 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Frank Brown GMC from DealerRater.

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5.0

When I got to leadership I was greeted by my last name by

When I got to leadership I was greeted by my last name by Paul. I was surprised that he remembered me from last time I was there.. really made my day.

5.0

When I got to leadership I was greeted by my last name by

When I got to leadership I was greeted by my last name by Paul. I was surprised that he remembered me from last time I was there.. really made my day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

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5.0

They made the car buying experience very pleasant and

They made the car buying experience very pleasant and easy. Very helpful to get me into a vehicle that I was looking for.

5.0

They made the car buying experience very pleasant and

They made the car buying experience very pleasant and easy. Very helpful to get me into a vehicle that I was looking for.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

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5.0

Ethan was great, knew his stuff, knew everything about

Ethan was great, knew his stuff, knew everything about the truck that I bought. Overall was a great experience from start to finish.

5.0

Ethan was great, knew his stuff, knew everything about

Ethan was great, knew his stuff, knew everything about the truck that I bought. Overall was a great experience from start to finish.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

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5.0

When the driver’s side window broke for no reason they

When the driver’s side window broke for no reason they replaced it and loaned me a car to drive. I had had the CRV for less than two days. They were so kind and helpful.

5.0

When the driver’s side window broke for no reason they

When the driver’s side window broke for no reason they replaced it and loaned me a car to drive. I had had the CRV for less than two days. They were so kind and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Dealer response

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

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5.0

Frank Brown did a great job!

Frank Brown did a great job! Brian did a great job finding a truck for our trade in.

5.0

Frank Brown did a great job!

Frank Brown did a great job! Brian did a great job finding a truck for our trade in.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Show full review
5.0

They were very nice and made the experience very

They were very nice and made the experience very enjoyable. Our salesman was a huge help and they did a great job at answering all questions thoroughly.

5.0

They were very nice and made the experience very

They were very nice and made the experience very enjoyable. Our salesman was a huge help and they did a great job at answering all questions thoroughly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

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5.0

Fast, efficient, great as always.

Fast, efficient, great as always. Great customer service every time I go there. Will not go to any other Honda service center ever.

5.0

Fast, efficient, great as always.

Fast, efficient, great as always. Great customer service every time I go there. Will not go to any other Honda service center ever.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

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5.0

Very pleasant working with the sales lady and she worked

Very pleasant working with the sales lady and she worked getting us taken care of as well as the manager who did the paperwork for completing the sale. We are enjoying our new Ridgeline. Thanks to all!!

5.0

Very pleasant working with the sales lady and she worked

Very pleasant working with the sales lady and she worked getting us taken care of as well as the manager who did the paperwork for completing the sale. We are enjoying our new Ridgeline. Thanks to all!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

Show full review
5.0

Fast, efficient, great as always.

Fast, efficient, great as always. Great customer service every time I go there. Will not go to any other Honda service center ever.

5.0

Fast, efficient, great as always.

Fast, efficient, great as always. Great customer service every time I go there. Will not go to any other Honda service center ever.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Show full review
5.0

It was clean and everyone was nice The Sales man was very

It was clean and everyone was nice The Sales man was very kind and knowledgeable

5.0

It was clean and everyone was nice The Sales man was very

It was clean and everyone was nice The Sales man was very kind and knowledgeable

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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