Frank Brown GMC

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4.7
(3,541 reviews)
Visit Frank Brown GMC
Sales hours: 8:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Service Sales
Monday 7:00am–6:00pm 8:00am–7:00pm
Tuesday 7:00am–6:00pm 8:00am–7:00pm
Wednesday 7:00am–6:00pm 8:00am–7:00pm
Thursday 7:00am–6:00pm 8:00am–7:00pm
Friday 7:00am–6:00pm 8:00am–7:00pm
Saturday Closed 9:00am–7:00pm
Sunday Closed Closed
New (806) 451-4552 (806) 451-4552
Used (806) 853-9690 (806) 853-9690
Service (806) 853-8876 (806) 853-8876

Inventory

See all 187 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since February 2018.
Frank Brown GMC first opened its doors in Lubbock in May 1970. Since that time we have continuously been among the top dealerships in new and used cars trucks vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
The Smaller Profit Man

Service center

Phone number (806) 853-8876

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
Closed
Sunday
Closed

Meet our employees

View all 14 employees View less employees

Reviews

4.7
(3,541 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Frank Brown GMC from DealerRater.

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5.0

Great experience!

Great experience! I always buy my cars from Mike.Brown at Frank Brown. This is my 4th car!

5.0

The helped me every step of the way and handled

The helped me every step of the way and handled everything professionally. Got my truck back in top shape

1.0

Sales man was good, manager sucks , can't even smile ,

Sales man was good, manager sucks , can't even smile , didn't explain anything about vehicle maintenance or oil change

5.0

Deeandra was and dealership staff was great in helping me

Deeandra was and dealership staff was great in helping me purchase my new vehicle in a timely manner.

Dealer response

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

5.0

I love that this dealership does not add overpriced

I love that this dealership does not add overpriced extras and charge for installation. I got just what I wanted. Everyone was helpful and informative. If I asked a question that needed clarification, Ricardo got back to me with an answer in a timely manner.

Dealer response

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

5.0

On time.

On time. Fees were well within quoted expense. Provided transportation to home rather than waiting in lobby. Excellent follow-up.

Dealer response

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Consumer response

Frank Brown Honda's service department has been easy to deal with and has good follow-up. Enjoy working with them.

5.0

I received excellent service from the time I arrived

I received excellent service from the time I arrived until the time I left. I will definitely be going back to Frank Brown’s for my next vehicle.

Dealer response

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

5.0

Paul was very helpful, informative, and saw that my issue

Paul was very helpful, informative, and saw that my issue was resolved in an expedient manner.

Dealer response

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

5.0

Salesman angel manciel didn’t know about HondaLink, xm

Salesman angel manciel didn’t know about HondaLink, xm radio free for 3 months, show us how to program garage opener, different drive settings ie sand & snow, set door locking when exit vehicle, go over features of ridgeline, etc. Salesman dennanna Massey spent 2 hours going over features & how to operate vehicle when went back to ask questions about some things. She is familiar w/the product

Dealer response

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

5.0

Excellent service.

Excellent service. Quick and professional. The employees are well-trained. It only took me about 15-20 minutes to get my oil changed

Dealer response

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

See all 3,541 reviews