Reviews
Write a reviewGreat Experience
My experience buying a new car at Toyota of Abilene was great everyone was very helpful and Danny Barefield was awesome .He was very helpful during the entire process
Great Experience
My experience buying a new car at Toyota of Abilene was great everyone was very helpful and Danny Barefield was awesome .He was very helpful during the entire process
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lithia Toyota
Mark Dunagan helped us get the exact vehicle we were looking for. It tough to find inventory and at a fair price without any crazy upcharges. Mark made the process smooth and effortless. My wife is very happy with her new, red Highlander.
Lithia Toyota
Mark Dunagan helped us get the exact vehicle we were looking for. It tough to find inventory and at a fair price without any crazy upcharges. Mark made the process smooth and effortless. My wife is very happy with her new, red Highlander.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Used car purchase
Friendly and willing to help with what you are looking for. They don’t sell you a car they let you buy. The salesman was great with and helped me out with info on the car that I wanted to trade, things that I didn’t know was going on with the car. Thanks.
Used car purchase
Friendly and willing to help with what you are looking for. They don’t sell you a car they let you buy. The salesman was great with and helped me out with info on the car that I wanted to trade, things that I didn’t know was going on with the car. Thanks.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Very unprofessional
We were not treated well, they told us they couldn’t help us even Before they could check out our credit. They had asked us what we thought the car we chose was worth, because the car was obviously wrecked because you can tell where it was painted and it looked like someone keyed the car millions of times. They told us it was in mint condition and never wrecked. They were asking 14,000 and we told them we thought maybe 10,000. They sent their sales guy to tell us we insulted them and he walked to the door and told us to have a good day. Never tried to negotiate or nothing. Mind you, the first sales guy didn’t even treat us as if we were customers, they treated us horrible! They also kept texting us to tell us to get a car there for two weeks and bothering us, so we decided to go and see what we could do but pretty much told us to live with how the car was or go somewhere else. What got me is how they opened the door and told us to go on our way! Honda ended up helping us with a car and we will never recommend this company ever! Don’t know if it’s because we weren’t dressed like we had money but why keep texting someone to go do business with them if they are going to treat us like dirt! I felt horrible and hurt how they treated us, sorry we weren’t dressed right or if we didn’t look how you wanted us to but thanks for throwing us out and not even try to help us!
Very unprofessional
We were not treated well, they told us they couldn’t help us even Before they could check out our credit. They had asked us what we thought the car we chose was worth, because the car was obviously wrecked because you can tell where it was painted and it looked like someone keyed the car millions of times. They told us it was in mint condition and never wrecked. They were asking 14,000 and we told them we thought maybe 10,000. They sent their sales guy to tell us we insulted them and he walked to the door and told us to have a good day. Never tried to negotiate or nothing. Mind you, the first sales guy didn’t even treat us as if we were customers, they treated us horrible! They also kept texting us to tell us to get a car there for two weeks and bothering us, so we decided to go and see what we could do but pretty much told us to live with how the car was or go somewhere else. What got me is how they opened the door and told us to go on our way! Honda ended up helping us with a car and we will never recommend this company ever! Don’t know if it’s because we weren’t dressed like we had money but why keep texting someone to go do business with them if they are going to treat us like dirt! I felt horrible and hurt how they treated us, sorry we weren’t dressed right or if we didn’t look how you wanted us to but thanks for throwing us out and not even try to help us!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Refused to make good on a faulty bumper
I purchased a 2019 Toyota Corolla in October 2018. Already the front bumper and grill are falling off. I did not have an accident. There is not a scratch or dent on the car. The used car manager told me that maybe a small child or something around 50 pounds was on the hood and caused the clamps to break. First of all, I do not have little children, nor did I place anything on my hood. My car is kept in the garage. Also, shouldn't a brand new Toyota be able to hold 50 pounds on the hood without breaking? Lithia Toyota refuses to do anything to make this right.
Refused to make good on a faulty bumper
I purchased a 2019 Toyota Corolla in October 2018. Already the front bumper and grill are falling off. I did not have an accident. There is not a scratch or dent on the car. The used car manager told me that maybe a small child or something around 50 pounds was on the hood and caused the clamps to break. First of all, I do not have little children, nor did I place anything on my hood. My car is kept in the garage. Also, shouldn't a brand new Toyota be able to hold 50 pounds on the hood without breaking? Lithia Toyota refuses to do anything to make this right.
- Customer service 1.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
GREAT EXPERIENCE!!
Mark Dunagan was great to work with throughout our whole purchasing process!! Steve Burgh was great and friendly handling the paperwork! Will definitely recommend them to others!!!
GREAT EXPERIENCE!!
Mark Dunagan was great to work with throughout our whole purchasing process!! Steve Burgh was great and friendly handling the paperwork! Will definitely recommend them to others!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Go see Lance at Lithia
Lance Dunn went above and beyond to make my deal work, what a great guy to work with. Be sure to look him for your next auto purchase
Go see Lance at Lithia
Lance Dunn went above and beyond to make my deal work, what a great guy to work with. Be sure to look him for your next auto purchase
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Not happy
Honor customer at all cost. Changed mind after less than 24 hours, they said they would make us happy but no we just had to keep what we bought. They would not give our car back. Buyer beware of this dealership.
Not happy
Honor customer at all cost. Changed mind after less than 24 hours, they said they would make us happy but no we just had to keep what we bought. They would not give our car back. Buyer beware of this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Awesome
You guys are the best experience ever compared to all the vehicle dealers I have bought from. Our sales man Jimmy was the best. Thank you very much. Our finance guy Steve Burgh which I can’t find his name was awesome.
Awesome
You guys are the best experience ever compared to all the vehicle dealers I have bought from. Our sales man Jimmy was the best. Thank you very much. Our finance guy Steve Burgh which I can’t find his name was awesome.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great experience
Jimmy Tankersley, was honest and worked very hard to get my wife and I a reliable vehicle with a small payment in a short amount of time. We will be doing more business with Jimmy Tankersley and LITHIA TOYOTA OF ABILENE
Great experience
Jimmy Tankersley, was honest and worked very hard to get my wife and I a reliable vehicle with a small payment in a short amount of time. We will be doing more business with Jimmy Tankersley and LITHIA TOYOTA OF ABILENE
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase