Volkswagen of Abilene

Had my car for a month and still telling me they don't know what's wrong and it's not their fault they are short handed. Extremely rude and unimpressive reps at the desk. Didn't even look good from their phones or tablets when we walked in the door and then acted very put out because they had to get up and help us I was treated very rudely by Nicole in particular and have been told several times by the service manager he can't figure it out and that they're understaffed it's not his fault but here it is a month later and I'm out my car this will be the second rental car that I've had to pay for to take a trip out of town because the loaner they gave me they said they weren't don't allow animals in and I have to go take a trip to Austin to go see a doctor and my service animal has to go with me when I brought up my service animal I was told by Nicole I sure hope you clean it up good or we're going to charge you $250 as if I was inconveniencing her by even having to get a loaner after they've had my car this long I will probably sell my car as soon as I can get it back if I ever get it back and I'll never do business with Volkswagen again hopefully I can at least recoup some of the money that I wasted on paying for the extended service or the warranty package that when Brian sold it to me after I'd already paid the money for the car this was after an extra the selling point was I wouldn't have to worry about it if something went wrong with the car and they would be able to help me to get back on the road as quickly as possible I received no help nothing but poor attitudes and excuses I feel like I have been lied to and misled everyone was very nice to me when they tried to sell me something and they were really nice when they took my check for the car and the check for this warranty coverage however when I come to use what I've paid for I get treated like they can't be bothered and can't even give me a reasonable explanation of what's wrong after a month this is inexcusable and not acceptable to me

Issue was addressed immediately. Problem was fixed. Fast, friendly service plus a car wash. Great!

Excellent customer service. They got me finished quickly and did a good job. Positive experience! 👍

Brooke and her team are why I keep returning for my car service needs. Excellent customer service and goes out of their way to help you. It is hard to find a service like that anymore. Thank you, VW service team.

Everyone was great, from our salesman, David Scoggins, and others that helped along the way. David Ryan, Brandon Bonds, and Jason Peña. Always a great experience with the Lawrence Hall dealerships. Jodi is loving her Taos and the deal we got on it. Super job everyone. Thanks so much.

David was so very helpful and nice and helped us i what we were looking for

Was traveling from out of town and had a battery go bad. They fit us in and got us back on the road. Great experience and great customer service. Thank you!

Great service from everyone we encountered. Have never been disappointed with this dealership and will continue to do business with them.

David Ryan did an awesome job finding the vehicle I was looking for and made sure I got the best extended warranty for my driving habits. Brandon Bonds did a great job with my paperwork also.

James was so helpful and made the whole process of buying a car simple and quick! Will definitely recommend to anyone looking to buy a car.