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Kia of Irvine

(587 reviews)

Reviews

(587 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kia of Irvine from DealerRater.

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Looking to buy a gas saver Kia

Very good service, fast and friendly, tentative, helpful, works with fast results, professional mannerism, easy going, very good deal on warranty and services package that came with the purchase, clean premises

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 star review! We are so proud to hear that we lived up to our high standard of service here at Kia of Irvine. Providing friendly, helpful, and professional service is always the goal for us, and it means a great deal to see you say that we succeeded. We hope to see you again!

Looking for a Deal!

We came to Kia of Irvine looking for a deal on a Sportage and we got it. Our sales person Sameer was very patient and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

All of us here at Kia of Irvine are so happy to hear that we got you a deal on a Kia Sportage! Thanks for doing business with us. Sameer is fantastic, and we will be sure to let him know that you enjoyed working with him.

Great experience and friendly sales people

The Irvine Kia sales people and management worked with us to find the exact car we wanted for the best price. They were not pushy for a saw at all but allowed us to take our time to think about the car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It makes our day to hear that you drove home from Kia of Irvine in exactly the car you wanted. Thank you for this excellent feedback! We are glad to have you as a customer and hope to work with you again in the future.

EASY AND JUST AWESOME

I looked at dealerships closer by my area for a couple of months. But none of them could seem to get exactly what I wanted. Kia of Irvine ROCKS they had EXACTLY what I had been searching for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! The team here at Kia of Irvine is so proud that we earned your business. We are looking forward to working with you again!

Excellent to work with

Excellent people to deal with. They went above and beyond to meet and exceed our expectations and give us a great car and a great deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Here at Kia of Irvine, we love nothing more than hearing when we went above and beyond expectations. Thank you so much for the review! We are looking forward to working with you again.

Telluride

Everyone at the dealer was kind, friendly and very helpful and I would definitely recommend this dealership to anyone who is considering purchasing a Kia!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

"Kind, friendly and very helpful" are all words we love to see! Thank you so much for allowing us the chance to earn your business. We wish you many safe and happy miles in your new Kia.

Ehhhhh

I came in to view a used car. I first was talking with Max, who was not as friendly as he could be and did not instill confidence in my possible purchase for a used car. I reached out again hoping to reach someone else and Tommy perfectly helped me through the process and was able to explain things that Max did not take the time to do. When I came in to purchase the car I could hear Max yelling at Tommy and using some choice words in their sales area about Tommy closing with me. Several f bombs. If tommy didn’t have a copy of my license and insurance I would have just walked out. I was told I'd get a full tank of gas but that didn't happen. My car had 200 additional miles on it from what the paperwork had and when I kept asking that fact was very much ignored. They ran a credit check even though I was paying in full with cash. They were supposed to put on temporary dmv paper plates but that didn't happened. When I asked about that they said it was fine because I'd get my permanent plates and 2 to 6 weeks. When I mentioned that I thought it was required by law they said they will mail it to me. I didn't appreciate it when the employees would go from speaking English to a different language between themselves. It's not very transparent when I know they are talking about me pointing at my credit score.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

There are a number of very concerning issues mentioned here. I'd really like to help address them, but without your name I won't be able to. Would you please call me when you get the chance so we can talk this through? Thank you, Danielle Ortega - General Sales Manager - 949-777-2300 ext.163

Awesome experience!

Definitely recommend. Sameer was awesome! Everything went smooth. Great inventory, Great Dealership. The whole transaction was smooth. Will definitely recommend my family and friends.. Awesome!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We couldn't be more proud to hear that you will recommend us to others. Providing our customers with a smooth car buying experience is important to us here at Kia of Irvine, and we are glad that we made that happen for you. Sameer is definitely awesome, and we will certainly pass on your kind words!

Great experience

After fulfilling my 3 year lease came back to get a new vehicle. Was assisted by Farhad again and just like the first time had a very pleasant experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so grateful to have you as a returning customer! Thank you for the 5 star review. Farhad is a great member of our staff here at Kia of Irvine, and we will be sure to let him know that you enjoyed working with him!

Happy

The whole experience was great Rafeek is an asset to your company he did the deal with me over the telephone and I drove over 2 hours to your dealership because of Rafeek

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We love hearing from our happy customers. Thank you for making the drive to Irvine, CA to visit us here at Kia of Irvine. You're right, Rafeek is a great asset to our team and we're glad you agree. Thank you again for the lovely review and purchasing your new vehicle with us. Safe travels!