[{"id":420371,"personPtyId":31958700,"firstName":"Raul","lastName":"Medrano","titleText":"Sales Consultant","shortBioText":"Raul has been in the car business for a few years and has been with Toyota of Odessa since 2016.Raul is originally from Midland, TX and attended Robert E. Lee High school. He is married and he and his wife Daena have 4 beautiful kids, 2 boys and 2 girls. In his free time Raul enjoys Tae KwonDo which he's currently a red belt at Yongin Lee's Martial Arts School. Raul loves watching UFC, art and spending time with his kids. Come see Raul Medrano for a great deal on a new or pre_owned vehicle at Toyota of Odessa TX.","emailTxt":"rmedrano@lithia.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":5,"combinedEmpReviewCnt":42,"imageUrl":"https://cdn-user.dealerrater.com/images/092442101319.jpg","drDealerId":28523,"dealerEmpStartDtUtc":"1477958400","industryStartDtUtc":"1446336000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":99717,"firstName":"Josh","lastName":"Flores","titleText":"Finance Manager","emailTxt":"joshuaflores@lithia.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":26,"imageUrl":"https://cdn-user.dealerrater.com/images/9a1180d9fffe.jpg","drDealerId":28523,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":99719,"personPtyId":31950692,"firstName":"Angela","lastName":"Adauto","titleText":"Internet Sales Manager","shortBioText":"My name is Angela and I am the Internet Sales Manager here at Lithia Toyota of Odessa. This is the only dealership I have worked for and I have been here since January of 2012.\r\nWhen I am not at work, you will find me spending time with my family. I was born and raised in Del Rio, TX. Yes, I miss the water!\r\n\r\nMy goal is to provide you with a pleasant, hassle free experience. \r\nIf you would like the immediate attention you deserve, please feel free to call or text me on my personal cell at 432-923-2011. \r\nI work by appointment because I understand your time is valuable.\r\nI look forward to earning your business!","emailTxt":"aadauto@lithia.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":67,"imageUrl":"https://cdn-user.dealerrater.com/images/2731a91e0865.jpg","drDealerId":28523,"dealerEmpStartDtUtc":"1325376000","industryStartDtUtc":"1325376000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":99727,"firstName":"Oscar","lastName":"Rodriguez","titleText":"Service Consultant","emailTxt":"ONrodriguez@lithia.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":51,"imageUrl":"https://cdn-user.dealerrater.com/images/2b70f875215b.jpg","drDealerId":28523,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":457106,"personPtyId":36650424,"firstName":"George","lastName":"Ahenkorah","titleText":"Sales","emailTxt":"GAhenkorah@lithia.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":32,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28523,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":99708,"firstName":"Gill","lastName":"Lopez","titleText":"Sales Professional","emailTxt":"clopez@lithia.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/a1ad8542b5a4.jpg","drDealerId":28523,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":457110,"personPtyId":36616781,"firstName":"Lee","lastName":"Mccord","titleText":"Internet Sales Manager","shortBioText":"Marine Veteran and born and raised right here in Odessa Texas.","emailTxt":"AMccord@lithia.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/bc96edefb9c8.jpg","drDealerId":28523,"dealerEmpStartDtUtc":"1435708800","industryStartDtUtc":"1401580800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":420281,"personPtyId":31957687,"firstName":"Beyers","lastName":"Greyling","titleText":"Sales 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Manager","emailTxt":"gdowell@lithia.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28523,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":420385,"firstName":"Shona","lastName":"Wood","titleText":"Parts Consultant","emailTxt":"swood@lithia.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28523,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":99715,"personPtyId":34231203,"firstName":"Dana","lastName":"Thompson","titleText":"Sales Professional","emailTxt":"dana_thompson@lithia.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/d03540ed1f53.jpg","drDealerId":28523,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":99706,"firstName":"David","lastName":"Hoggard","titleText":"Sales 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Advisor","shortBioText":"","emailTxt":"orodriguez@lithia.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28523,"certifiedEmployee":false},{"id":420377,"personPtyId":31961633,"firstName":"Steve","lastName":"Brown","titleText":"Sales Consultant","emailTxt":"sbrown@lithia.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28523,"dealerEmpStartDtUtc":"1488326400","industryStartDtUtc":"589075200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":420378,"personPtyId":31957805,"firstName":"Billy","lastName":"Whittemore","titleText":"Service 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Director","shortBioText":"","emailTxt":"scordova@lithia.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28523,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":457107,"firstName":"Denisse","lastName":"Castellano","titleText":"Administration","shortBioText":"","emailTxt":"DenisseHernandez@lithia.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28523,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":420379,"personPtyId":31958894,"firstName":"Eric","lastName":"Copley","titleText":"Dispatcher","emailTxt":"ecopley@lithia.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/3937ab7272da.jpg","drDealerId":28523,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":420280,"firstName":"Jaime","lastName":"Flores","titleText":"Sales Consultant","emailTxt":"jflores@lithia.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28523,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":457115,"firstName":"Luis","lastName":"Saldana","titleText":"Sales","shortBioText":"","emailTxt":"LSaldana@lithia.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28523,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":420383,"firstName":"Bill","lastName":"Cox","titleText":"Parts Manager","emailTxt":"bcox@lithia.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28523,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":99728,"firstName":"Carlos","lastName":"Gonzalez","titleText":"Service Advisor","shortBioText":"","emailTxt":"cgonzalez@lithia.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28523,"certifiedEmployee":false},{"id":457113,"personPtyId":36650339,"firstName":"Daniel","lastName":"Rodriguez","titleText":"Sales","shortBioText":"","emailTxt":"DanielRodriguez@lithia.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28523,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":99724,"firstName":"David","lastName":"Smith","titleText":"Asst Service Manager","shortBioText":"","emailTxt":"davidjsmith@lithia.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28523,"certifiedEmployee":false},{"id":420386,"firstName":"Debbie","lastName":"Medrano","titleText":"Parts Consultant","emailTxt":"dmedrano@lithia.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28523,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":457111,"firstName":"Hector","lastName":"Menchaca","titleText":"Sales","shortBioText":"","emailTxt":"hecchaca@yahoo.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28523,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":457116,"personPtyId":36616645,"firstName":"JD","lastName":"Spruill","titleText":"Sales","emailTxt":"JDSpruill@lithia.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/caca1ced9caf.jpg","drDealerId":28523,"dealerEmpStartDtUtc":"1038700800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":420380,"firstName":"Jimmy","lastName":"Radwanski","titleText":"Service Advisor","emailTxt":"jradwanski@lithia.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/a99b61e16f4e.jpg","drDealerId":28523,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":420277,"firstName":"Joe","lastName":"Mata","titleText":"Used Car Manager","emailTxt":"jmata@lithia.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28523,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":457112,"firstName":"Kendon","lastName":"Mitchell","titleText":"Sales","shortBioText":"","emailTxt":"kmitchell@lithia.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28523,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":99721,"firstName":"Luis","lastName":"Carrillo","titleText":"Sales Professional","shortBioText":"","emailTxt":"luisacarrillo@lithia.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28523,"certifiedEmployee":false},{"id":457114,"firstName":"Michael","lastName":"Rodriguez","titleText":"Service","shortBioText":"","emailTxt":"MichaelRodriguez@lithia.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28523,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":420384,"firstName":"Patti","lastName":"haley","titleText":"Parts Consultant","emailTxt":"phaley@lithia.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28523,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":457109,"firstName":"Shelby","lastName":"Mann","titleText":"Service","shortBioText":"","emailTxt":"ShelbyMann@lithia.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28523,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":457108,"firstName":"Stephen","lastName":"Gordon","titleText":"Sales","shortBioText":"","emailTxt":"SGordon@lithia.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28523,"certifiedEmployee":false,"deptDscrp":"Sales"}]

Lithia Toyota of Odessa

Rectangle 48
Sales 8:30 AM - 7:00 PM
Service 7:30 AM - 6:00 PM

Lithia Toyota of Odessa Hours

Sales

Monday

8:30 AM - 7:00 PM

Tuesday

8:30 AM - 7:00 PM

Wednesday

8:30 AM - 7:00 PM

Thursday

8:30 AM - 7:00 PM

Friday

8:30 AM - 7:00 PM

Saturday

8:00 AM - 7:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since January 2009

Welcome to Lithia Toyota of Odessa! We are dedicated to serving Odessa and surrounding communities and providing an excellent sales and service experience to all of our customers. We have a professional and committed sales staff with many years of experience satisfying customer's needs.

...



In addition to a full inventory of new Toyotas Lithia Toyota of Odessa also has a wide selection of Toyota Certified Used Vehicles, which meet Toyota's demanding standards for quality and pass a meticulous certification process.

Come visit us today - we look forward to seeing you!

""Where you get Your Deal Your Way.""

Service

Oil, Filter Change

$58 and up*

Tire Rotation

$25 and up*

Wheel Balance

$65.99 and up*

Fluid Top-Off

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
485 lifetime reviews. Includes reviews of Lithia Toyota of Odessa from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 21, 2018

    Experience was great could not have asked for a better sales man. Answered all our questions and was very helpful and polite. Went out of his way to make... us happy.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the awesome review! We are so pleased to hear about your experience and we hope to see you back in the dealership in the future. Sincere...ly, Justin Slaughter, General Manager


    Worked with:
    Raul Medrano

    Sales Consultant

    (5.0) 42 reviews

  • 5.0 out of 5
    November 19, 2018

    This is best dealership in Texas. They have excellent smart friendly staff. General manager Justin Slaughter salesman Raul Medrano and finance Joshua Flores... all do excellent work taking care of their customers during and after the sale. I???ve bought many vehicles and referred many friends with all satisfied results

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the awesome review! We appreciate your business and the awesome feedback, we look forward to doing business with you again in the future. S...incerely, Justin Slaughter, General Manager


    Worked with:
    Raul Medrano

    Sales Consultant

    (5.0) 42 reviews

    Josh Flores

    Finance Manager

    (5.0) 26 reviews

    Shona Wood

    Parts Consultant

    NOT RATED

  • October 7, 2016

    I love my salesman, and all the folks at Lithia. I have purchased two different vehicles from Gilli, He is an honest, compassionate man who loves people.... This time I went for service on a vehicle I purchased used somewhere else. I could go anywhere for service but will always drive to Lithia because they treat me great. Mike in service took care of everything and went the extra mile to make it convenient for me. Anytime my service appointment is is going to take an hour or more, Ed and the courtesy drivers are always nice when they give a ride to the mall or somewhere else to pass the time.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 16, 2018

    Raul Medrano was very helpful. He answered all the questions we had and showed us what vehicles we wanted to look at. Raul was very helpful on helping... us make the decision on the vehicle we purchased.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    That is awesome to hear! We are so pleased to hear about your recent visit and we hope you are enjoying your new purchase. Thanks again for the review...! Sincerely, Justin Slaughter, General Manager


    Worked with:
    Raul Medrano

    Sales Consultant

    (5.0) 42 reviews

    Josh Flores

    Finance Manager

    (5.0) 26 reviews

  • 5.0 out of 5
    November 16, 2018

    Raul Medrano was very patient and a wonderful person to work with. He was very helpful and kind. I would highly recommend asking for him.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the review! We appreciate your feedback and hope to see you back in the dealership in the future. Thanks again! Sincerely, Justin Slaughter..., General Manager


    Worked with:
    Raul Medrano

    Sales Consultant

    (5.0) 42 reviews

    Josh Flores

    Finance Manager

    (5.0) 26 reviews

  • 1.0 out of 5
    November 5, 2018

    I had very bad experience last week. I had my Tundra serviced here ...oil and filter change and tire rotation.. Oscar called me and told me it was ready...I... paid and picked my truck up. When I was driving I realized a noise coming from front wheels..First I thought something got stuck in the tires tracks. But then I realized they did not tighten the nuts on the passenger side wheel. I had to drive back to Toyota dealer very slowly and carefully . Then they saw they forgot to tighten the nuts and like no big deal..didn't even try to make it right with me...at least offer me some discount or coupon to make me happy..I could've have a wreck...It is a big deal.. Oscar( service guy) told his manager what happened and asked for a discount today for my other car and he did not even come by me or call me..Obviously he didn't think it was a big mistake and big deal.. So just like that they lost my business..I have purchased at least 6 Toyota cars and trucks here and serviced them all here..No more! So consider this before you go have your car serviced or buy a car here...,Not recommended!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are terribly sorry to hear about your visit to our Service Department. We hope we can have the opportunity to discuss this further and gain back yo...ur business. We understand your frustrations and we would like to gather additional information. Please reach out to me directly, I hope to hear from you soon. Sincerely, Justin Slaughter, General Manager

  • 5.0 out of 5
    October 29, 2018

    I literally burst into tears when I found out that I was able to purchase new after searching for a month and no one wanted to work with me. Thank you!...

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the awesome review, we appreciate your feedback! We are so glad our team was able to help you find the car you wanted. Thanks again! Sincer...ely, Justin Slaughter, General Manager


    Worked with:
    Raul Medrano

    Sales Consultant

    (5.0) 42 reviews

  • 5.0 out of 5
    October 13, 2018

    I was greeted by Raul right away, he talked with me about my needs and my trade in. He kept me within my budget without pressing me to get something I... didn't need or couldn't afford. The prices were fair all around. The whole sales experience was very professional and quick. Probably the quickest I have ever been in and out of a dealer before, the finance/paperwork people were on it. The prices are fair and I truly appreciate the small warranty they offer on used cars. I would absolutely recommend this place and plan on returning when I need another vehicle in the future.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the awesome review, your feedback is appreciated! We look forward to seeing you back in the dealership in the future and hope you are enjoy...ing your new vehicle. Sincerely, Justin Slaughter, General Manager


    Worked with:
    Raul Medrano

    Sales Consultant

    (5.0) 42 reviews

    Richard Ashton

    Finance Manager

    (4.9) 38 reviews

  • 1.0 out of 5
    September 27, 2018

    Bought a 2013 Honda Accord and in the first 5 days the left front tire recap came apart. The tire tread coming off destroyed the left front fender causing... over $4000 worth of damage. Then two months later a rear tire went flat. Now I have had to buy all 4 new tires because I don’t feel safe with the tires that Lithia gave me. All they do is put unsafe tires good enough to get one out of the lot then they don’t care you. Buyer beware!!! On the day my temporary tag expired (60 days after purchase) my permanent tags were not yet delivered. When I called they said there were issues and they hadn’t received them yet from Bexar county (where I live) The lady at the dealership said she she would have overnighted to the dealership and I could pick them at the dealership in a couple of days. I asked how was supposed to get there with expired tags? She didn’t have an answer. At first she said I couldn’t go to the tax office and pick them up my self. I finally talked to Dwayne and was able to pick up the tags at the county offices later that day. The administration person I dealt with can not think outside th box customers help customers get what they need.

    3.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are terribly sorry about your recent experiences with our dealership and with your car issues. We would like to do what we can to make this up to y...ou, and answer any questions or concerns you may have. Please reach out to me directly and we can discuss this further offline, I hope to hear from you soon. Sincerely, Justin Slaughter, General Manager


    Worked with:
    Dwayne Hiser

    Assistant General Manager

    (4.8) 9 reviews

    Denisse Castellano

    Administration

    NOT RATED

  • 5.0 out of 5
    September 18, 2018

    Raul the salesman was so helpful, found exactly what i asked got me a great on the most beautiful truck.... The sales experience was second to none did... the whole deal over the telephon and got me in and out of the dealership im my new truck in less than an hour. If you want a great experience go see or call Raul at Lithia Toyota of odessa you wont ever find a better place to buy a car.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the awesome review! We appreciate your feedback and hope you are enjoying your new purchase! Sincerely, Justin Slaughter, General Manager


    Worked with:
    Raul Medrano

    Sales Consultant

    (5.0) 42 reviews

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Lithia Toyota of Odessa

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