Bravo Cadillac El Paso

Checking the car took to long when I brought it in I was told that checking the vehicle would take one half hour it ended up taking one hour and a half. When I as given the form on the vehicle items that needed to be fixed I could not understand the writing on the individual items. I would appreciate a typed recommendation on each item do I can know exactly what I will be repairing. Thank you

I purchased a vehicle the beginning of April. The salesman “Eddie Martinez was amazing (at the beginning) he got us a sweet deal on 2022 Chevy Malibu. We were appalled that we got approved through a top notch dealership (so we thought) after we signed the papers he drove in the car and mentioned to my wife, dad, sister and I that we have warranty for the next 3000 miles or 3 months whatever comes first. We asked him about the engine issues and he mentioned again don’t worry you are completely covered do not hesitate to bring it in. We inquired about the window tint and he said they will do it for free so we had to take it back in a week we also mentioned about the cracked windshield and he said “don’t worry we will fix that too” Following week we took it in and they tinted the window but didn’t fix the crack (he mentioned that they sealed it) which is a lie because I know what a sealed window looks like and it was not fixed. The following week we had to return because the shifter was malfunctioning, it wasn’t recognizing the park gear. They fixed that but then about 2 weeks after that fixture the car was feeling heavy as we were driving. We called they had us take it in and turns out the fuel injectors are misfiring. I mentioned to Eddie, about the warranty he promised us and how we haven’t even come close to the 3,000 miles or have it for 3 months and he flat out said “well it’s not covered and what do you expect it’s a used car!” I told him I acknowledged that , my other vehicle is also used and from Carmax and not once have I had this many issues in matter of 1 month. He transferred me over to Miss Monica and I voiced my concerns and frustration and she told us well it’s not covered the fixtures are going to run you 1900.. but I will give you a 500 discount. I mentioned again about how Eddie promised us any fixtures on the vehicle and she again said I'm sorry we can’t fix it for free. So now I’m stuck paying for a non working vehicle that is sitting on driveway. This has been the most stressful and frustrating car lot I have ever been through.

I have had my Silverado for 5 years and take it every year to Bravo for maintenance. But this time I did not have the service I usually get. This time it took much longer. My Silverado was sitting there for about half an hour or more until I asked an older man who looked like he did the washing, my Silverado was suppose to get washed. He mentioned this young guys don't do anything and said I will wash and get it ready for you. While paying people at the top yelling at men who do the work. Finally got home saw brown streaks, my Silverado is white, running down the hood into the bug deflector. Inside, I had the cabin filter replaced, the housing cover was on the floor of the passenger side. Not what I expect fron Bravo Cadillac.

Friendly, well knowledge on vehicle features and components employee helpful on description and function of vehicle .

Mike is a very knowledge and loyal representative for Cadillac. He knows his job. He goes far and beyond to assure a good experience for his clients.

My Cadillac had an issue with the sun shade. Manny diagnosed the problem and arranged for all the parts to be available in two days. He informed me that the repair would take two days. The vehicle was ready ahead of time. He even arranged for a rental for me. Very good service.

My service advisor has always been awesome to see my problems and makes my caddy b perfect again thank you, Mike

Very professional and courteous staff. Jesse Martinez was my advisor, exceptional customer service, thorough explanation

Mike Rodriguez took the repair request quickly and efficiently. An excellent representative of Bravo and the service department. It’s a pleasure to take the car for service. Highly recommend Mike and Bravo to anyone. Joe Walton

Very time efficient. CT5-V was in and serviced with a software update, oil change and a diagnostic just to ease my mind. Very professional.