Fox Auto Group

1.0 out of 5 1.0

Reviews

1.0 out of 5 1.0
11 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    June 12, 2019

    Very dishonest and unethical business practices...they’re unashamedly prey on veterans and the vulnerable among us. I don’t how a business with such a... poor customer service and shady business tactics can still be open for business.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?
  • 1.0 out of 5
    December 3, 2018

    This is listed as AWD but is RWD, when i called to inquiry about it and also the Certified Pre Owned warranty three seperate sales people could not explain... it to me. You would find more intelligence in grammar school students about this vehicle that at this dealership.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • October 20, 2012

    I have owned toyota products for 30 years and have never been disappointed with the quality of the vehicles. The service team at Hoy Fox Toyota has always... been very helpful. The only services I have ever required however are regular maintenance due to quality of the Toyota line. And the sales department is very knowledgable about the different models and options. This dealer is very reputable, and that's what keeps me coming back!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    Thank You troubadour! We appreciate your kind words and we also appreciate that you give us your business. You are obviously part of the Hoy Fox Famil...y and we welcome you each time with open arms. Keep enjoying your Toyotas!

  • 5.0 out of 5
    July 2, 2017

    Great Service! Our Salesman: AARON GILBERT MARTINEZ. He had such "Patience" . We looked and looked .... and Found Something! And the FINANCE MANAGER was... SO NICE; and PATIENT as well..... A PROUD OWNER of a BEAUTIFUL NEW RAV 4. DRIVES LIKE A DREAM! GREAT DEALERSHIP!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 23, 2016

    This dealership has the new car experience down pat! I was handled with kit gloves from the beginning! John Springfield assured I would get the best possible... deal. He directed me to an experienced sales professional, Gregory Dungy, to view the vehicle of my liking. I have never had so much fun buying a car! Gregory listened to what I was looking for and showed me several choices. Once I chose what I wanted, he educated me on the vehicle, took his time to set up the technology, and made sure I knew how to use it before I drove off the lot with my new vehicle. The experience was so positive! I would highly recommend this dealership and their team of expertise to all. What a wonderful, professional, and positive journey!!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    February 5, 2016

    Too many games with sales price after telling them I would buy if a reasonable deal was made. Tried not to give me rebate that was available. Under delivered... after sale was final. Terrible follow up and was lied to about deliverables after sale. Even spoke to manager and he didn't care. Never will be from them again.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    June 16, 2014

    I am very satisfied with my recent purchase at Hoy Fox. Thanks to Florencio Lopez "Flo" who assisted me in completing my purchase. He presented the vehicle... inside a nice looking garage keeping us from the heat. We had been car shopping all day in probably 100 degree weather. He really knows how to take care of his customers. He worked hard and negotiated with us well. Got me the right car for my me and my family at the right price. I am thankful to God for this experience. If you need a car new or used don't hesitate and just "Go with the Flo!" Thanks Hoy Fox for your outstanding service!!!!!!!!!!!¿¿¿¿¿

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 23, 2013

    Hoy Fox went out of their way to get me just the right car (Camry), just the right color, options, and dealt with me fairly on the price. I went looking... on their lot two weeks ago and really fell in love with the new styling on the Camry but they didn't have the color I wanted. Without requiring anything of me as far as money, just a handshake, they ordered in the color I wanted with the equipment I was looking for and it arrived just yesterday. Now THAT's what I call great customer service! Thank you to Joe and his managers for a job well done.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We are glad to hear that you are so proud and we are happy to have you as a great customer! Hope the Camry is still treating you well!

  • 2.0 out of 5
    February 21, 2013

    If your tire is Flat they can not take you in because expect is no room they expect you to wait for Monday. On the other hand Dick Poe takes you in. For... any service you need to make an appointment and wait so many days. Dick Poe is always friendlyand busy but they do their work fast and dont poke around like hoy fox. Just dont like the service the people that sell are fine.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Hello I Marquez, I want to apologize on behalf of the Service team for not being able to fix your tire when you brought in your vehicle. Weekends are... especially busy for us and in order to give you the best service, we prefer making an appointment to set aside the time for each customer and assisting their specific needs. Although, you do not have to make an appointment in order for us to service your vehicle, we will make sure and take care of you whenever you bring us your vehicle. The reason we take our time with each vehicle is to make sure everything is done right, which we believe is better than doing everything rushed and letting the vehicles go before we make sure everything comes out perfectly. We appreciate your review, and I will be speaking to the service personnel on how we can better your experience if you decide to grace us with your business again. Our Sales staff also appreciates your comment towards them. Thank You.

  • 1.0 out of 5
    August 8, 2012

    What a rip-off! Talk about unethical business practices! First they will agree to a price, then, after pulling your credit and promising you a low interest... rate, they will tell you that you have to buy worthless extended warranties (even though the factory warranties are still in force) to qualify for the lowest rate. Then, after you've agreed to the crappy terms and left with the car, they'll tell you that you still didn't qualify for the low interest rate! What a scam! These people are thieves. I highly recommend that you stay away from here!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your input SrCarBuyer1. We apologize for any inconveniences that this may have caused you. We are looking into your situation to evaluat...e our staff's finance process. Hopefully you can grace us with your business again in the future so we can change your opinion on us for the better.

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