El Paso Honda

I went to El Paso Honda to buy a spare key for my 2004 Honda Accord. They had the key in stock and I asked that they program the key for me. About twenty... minutes later, Fernie, the customer service rep comes to my wife and me and tells me that they're having trouble programming the new key. It's going to cost me $120 for diagnostics to see what the problem is. I initially say ok, but then decide to call my regular mechanic of 17 years who specialized at one time in Hondas. He suggests I get the key and bring it to him to program as he suspects that EP Honda is trying to pad the bill. I tell the customer service rep that I just want the key and I'll take to my mechanic as he can try and program it for significantly less than what EP Honda is going to charge me. He politely reminds me that if my mechanic is unsuccessful, it's going to cost me $180 if I have to bring it back. I acknowledge his concern and take the car and key to my mechanic. Within less than half an hour, my mechanic calls and says the key is programmed and he had no difficulty whats-so-ever. I write this because it is not the first time I have had issues with El Paso Honda and felt that I was being over charged. I hesitated going there for my key, but I figured that it was just a key. It is my opinion that El Paso Honda is at the service of El Paso Honda and the customer's satisfaction is the last thing on their mind. Stay away from this dealership! I will never return!

Me andy wife stopped in to see Touring Accord and mainly was looking for BEST DEAL!! I reached out to Stephen Stophel who gave us best deal and we where... Iffy if it was best deal. We didn't purchase that day but after shopping around he was right about no one would offer a good deal as his plus he mentioned that his Manager Fernie Rivera would offer us maintenance oil changes to make the deal better in which he honored. I'm pleased to say that my experience was 100% and glad my first stop was El Paso Honda. If you want upfront great service go see Stephen Stophel at El Paso Honda. And manager Fernie Rivera.

The service and management at El Paso Honda is outstanding! Our sales representative, Mr. Gerardo Martinez, is very knowledgeable and experienced. He provided... us with the opportunity to ask questions and make a thorough decision without feeling any pressure to purchase. The General Manager and Finance Manager also provided ease through the process and demonstrated their expertise. Great Service! Hopefully, we can come back to purchase another vehicle!

Great service and they really help you get approved to buy a car. I was very satisfied with all the help they gave me to buy my car that same day. Thank... you so much!!!

Purchased a new CRV and it was the easiest purchase that I have ever made. No "back and forth" and El Paso Honda was willing to do a deal that... their Las Cruses competitor wasn't willing to do. This was my 3rd Honda purchase from this dealership and I will return again in the future.

The staffs are very helpful and knowledgeable on what they are doing, they help me get a lower APR as much as they can. Extremely Recommended! 5/5

"Perfect!" The car that my family was looking for was in their lot - bought the car the next day! We bought a car from this dealer 2 years ago... from Stephen Stophel and because of his excellent service in all we chose to deal with him again.

The general manager, Juda Escobar, was very helpful and knowledgeable and provided excellent customer service to us. He went above and beyond to meet... our needs in the purchase of our vehicle. The salesman, Steve Wayne, also was very helpful, courteous, and knowledgeable with the sale. We will highly recommend our friends and family to El Paso Honda for all their vehicle needs.

I received a quick response to my question through email and when I spoke to the salesperson, he gave me advice on what to look for and how the process... works. He was professional and polite.

I have been going to El Paso Honda since 2003 and I have always been given the BEST service. To Steven Stophel, Gerry Vera, George Makhoul , Rick Nava.... You all are always professional, courteous, and give the extra time to assure the customer understands the whole process. THANK YOU.