El Paso Honda

Great service from Mr. Rick Nava my salesman. Listened to my wants and needs. I didn’t have to go back and forth on my deal. El Paso Honda gave me a great price on my trade. I paid off my trade plus had equity for down payment on my 2023 Honda CRV. Mr. Alan Rathwick my fiancé manager got me a great rate with Honda Financial and explained my contract and purchase. I will come back to Mr. Nava and Mr. Rathwick to El Paso Honda for my next Honda. Thank you for the great customer service.

The dealership was fast at getting me approved and into my Totoya Sienna. I was pleased that most could be done virtually.

Amazing service! I was assisted by Rick and Fernie, definitely recommend. Overall a great experience for buying my car. Go to El Paso Honda to buy your car!!

Highly recommend Bobby @ El Paso Honda service center. He is awesome! Been here twice and each time he’s taken my car to be serviced it’s been a fast and easy process. Super thorough about what is being done and updates along the way. 10/10! Thank you Bobby.

Service advisor was awesome. Kept me up to date on my vehicle. Highly recommend both the service and parts departments.

Went in for transmission fluid drain and fill ($150). Then I got a call about a need for new rack and pinion. I had replaced along with transmission 6 months before. Was shower pic of bent fluid line so I agreed. Then got a call that I needed a new battery which I had replaced just 3 months before with no electrical issues. Was told they could not continue rack and pinion work until I got new battery (what?). I don't have another vehicle to take my "bad", new battery to point of purchase for replacement of "bad" battery so I agreed again. Then my back brakes were bad supposedly. How they saw that from the rack and pinion, I'll never know. They should not be allowed to use "El Paso" in their name. Gives Chuco a bad name. I won't be back and will warn everybody I know and even those I don't know.

Mr. Rick Nava was very professional, knowledgeable and had great positive attitude. his customer service skills were very impressive. he answered all our questions, was very patient and very attentive to our questions and concerns. he clearly is proud to work for HONDA . i am strongly recommending him to my family and friends that are looking to buy a new car. i compliment your company for hiring positive professional personnel. very impressed. will return for our next car. your finance manager as well was very professional . great team.

I called on Thursday October 7th to make an appointment for Saturday October 9th. I kept getting transferred and they would tell me “I don’t make appointments, let me transfer you to someone who does” only to start the process all over again. After about 30 minutes of this I luckily spoke to David who made an appointment for me. He told me they open at 7am on Saturday but the line starts at 6:45. He recommended I get there before 6:45, I said ok. I got to the dealership at 6:30, there was one car in front of me. 10 minutes later there were about 7 cars in line behind me. At 7:00 a car cut in front of me and everyone who was in line behind me. They opened at 7:03 and the lady drove her car in. They helped her. When the guy came to get my information I informed him that the lady cut me and all the cars behind me. I said it wasn’t here since I was waiting here at 6:30 and she got here at 7:00. The guy said he would tell someone because he only does oil changes. I don’t think he told anyone because they continued to work on her car. Not one employee told her anything or stopped working on her car, yet she cut me and a dozen cars. This dealership doesn’t care and is unfair. Take your vehicle anywhere else but here.

Poor diagnosis, expensive, not keeping in touch win customer. A/C intermittently not cooling. Car was left for 74 hours. Advisor NOT answering my calls and not keeping me informed. I needed to contact service manager to get my car status. They did not work on my car at all all day. Diagnosis: condenser damaged and that was why gas was leaking and not cooling, Quote for the repair 1,029 dollars...... I declined. Cost for diagnosis: 141 dollars. Took my car to another service provider and found cleaning problems on the condenser but NOT refrigerant leaking at all. Condenser had a damage, yes, BUT not the root cause. Poor diagnosis by the Honda dealer, they surely did not check other points of the system. I assume they just did a visual inspection but not a full diagnosis that I would expect from a certified Honda service provider.

They answer me the phone but once I spoke in Spanish they let me wait for more than 10 minutes and never answer I'm just trying to buy a part, this is called racism. when you talk in English they are friendly and nice with you. I don't know if Honda directors know about this behavior and read all these complaints. The people who work in service department have Latin roots, what a shame.