El Paso Honda

Best service by far... Memo really worked hard to get me what I wanted and needed ...

Before you go to this dealership location, make sure you take inventory of what's in or on your car. Haven't had a good experience so far at Lee Trevino. First they forget to put back my splash guard, that goes over the oil filter after an oil change. I had to go back there and speak to a manager to get it back or thry gave me pne that was laying around there. She (manager) was great by the way no hassle she just helped me out - so my apologies. Now I find out that someone there either took my OEM wheel lock key or forgot to put it back in my glove compartment after they did my cabin filter replacement. I haven't had a need to go in my glove compartment until now, and now I can't get my tires rotated and balanced until I shell out $65 for a whole new set of wheel locks. Unless I want Discount Tire, or any other place, to mess up my OEM wheels with their lock removal tool, I'm going to have to buy a new set. Glad I didn't buy my Honda locally, and this location was the reason why - thats a whole other story. Never going back to this location for anything.

Failed to properly diagnose a check engine light twice. Would only clear codes. Wasted so much time with these guys. Went to Rudolph Honda and they found the issue right away.

Excellent service from Juda Escobar to the service manager Sally Zubia and Bobby, service rep. Highly recommend this dealership!

I made an appointment two weeks in advance for a EXPRESS OIL CHANGE, when I arrived I waited 15 minutes in line just to do the paperwork. I was told it would take at least 1 hour or more because everyone there was also an appointment. Very unsatisfied the service center

Have a 2023 Honda CRV hybrid sport went in to get an oil change and I was told I also need to get a rear axle differential oil change with about a 150 Bucks but the manual says that oil should be changed between 30000 and 50000 Miles but yet I've got 8000 Miles only and I'll have been told by Honda it needs to be changed that is one of the better scams I have heard in my lifetime

I am a loyal lifetime Honda owner and dealerships like this are bad for the Honda name. They do not represent the quality standards that should be upheld by any Honda dealer. I took in my 2015 Honda Accord EX-L for what I know was not a major issue. I've owned nothing but Honda's and Acura's, all manual vehicles. This dealership tried to tell me they "recommend" replacing the full clutch assembly which was only one year old with less than 15000 miles on it. I did not have the time to diagnose the vehicle myself but knew it wasn't the clutch. They even had the audacity to tell me they could not diagnose the vehicle and I would not be charged but they still stood by there word that the clutch needed to be replaced, even the service manager told this to Honda Customer Service. All shady business practices so they can get as much money as possible from the customer. Ended up towing my vehicle again from El Paso Honda to Transmissions of El Paso and he fixed my vehicle in 2 days after finding the actual problem. The clutch master cylinder had failed and now my vehicle is back to 100%. I highly recommend finding a good mechanic in El Paso for your Honda and never trust this dealer with your vehicle.

I am a loyal lifetime Honda owner and dealerships like this are bad for the Honda name. They do not represent the quality standards that should be upheld by any Honda dealer. I took in my 2015 Honda Accord EX-L for what I know was not a major issue. I've owned nothing but Honda's and Acura's, all manual vehicles. This dealership tried to tell me they "recommend" replacing the full clutch assembly which was only one year old with less than 15000 miles on it. I did not have the time to diagnose the vehicle myself but knew it wasn't the clutch. They even had the audacity to tell me they could not diagnose the vehicle and I would not be charged but they still stood by there word that the clutch needed to be replaced, even the service manager told this to Honda Customer Service. All shady business practices so they can get as much money as possible from the customer. Ended up towing my vehicle again from El Paso Honda to Transmissions of El Paso and he fixed my vehicle in 2 days after finding the actual problem. The clutch master cylinder had failed and now my vehicle is back to 100%. I highly recommend finding a good mechanic in El Paso for your Honda and never trust this dealer with your vehicle.

My Experience with El Paso Honda has been HORRIBLE, they don’t answer the phone, I left my name & number and nothing, I called and asked to speak to the Owner and a lady named Eva took my name and phone number and a day has passed and nothing, I don’t believe it, I bought my Honda in California and the dealership and Service are Outstanding, I call for Service and Nothing, I don’t think I will be buying a Car from EP Honda when the time comes, I am giving EL Honda a 1 star, Thank You Eva for at least answering the phone, have a great day.

The worst and I have been to Many. Over charged then when confronted he offered to take money off. Waited in a line EVEN THOUGH I HAD AN APPOINTMENT. the xxx parked my car behind other customers cars SO I HAD TO FIND 2 CUSTOMERS TO MOVE THEIR CARS.