Larry H. Miller Colorado Chrysler Jeep

Recently purchased a vehicle from Larry H. Miller in Aurora, CO. When I looked at the vehicle I thought I noticed that it had some light hail damage. I asked the salesman and he said that it did not. It was very dirty and hard to tell in direct sunlight, but the vehicle was never sold to anyone, a loaner, so I took them at their word. When delivered and cleaned up, it indeed had hail. Numerous attempts to contact the dealership resulted in being ignored. I traveled back to the dealership over 100 miles in person to show them and was told they couldn't find the manager, no one else could do anything, telling me I should have looked harder. Left messages and its been over a week with no response. Never been treated like this in my life by any reputable business.

If less than 1 star was an option they would get it. Stay as far away from this place as possible! Over the past 2.5 weeks I have had my Jeep in 3 times for the same issue. The first two times it was not fixed properly despite four figures in repair costs that were unnecessary. No acknowledgement that anything was done incorrectly, they are incapable of mistakes. It will be in repairs for approximately 2.5 more weeks before the repairs can be completed. No loaner vehicles or assistance offered. The only updates I receive are little more than "deal with it". Save your time and money and find a competent service department elsewhere.

For over a month now, my vehicle has been sitting at Larry H Miller Colorado Jeep on Havana, with no reason for it to be there this long. I did my diligence and ensured everything was ready prior to dropping it off. Claims were filed, parts had arrived, the issues to be fixed should have taken a couple days only. Long story short, my vehicle had front struts replaced at Larry H Miller Colorado Jeep in early 2024. We paid for this fix, parts, and labor. Within the first week of having the vehicle back, they blew out and started making noise. I immediately reached out to the dealership to notify them as I knew they were covered under the manufacturer warranty. I was working with the, then, Service Director and GM to have them replaced through warranty as they were still covered. It was a horrendous experience and we had to walk the Dealership themselves through HOW to do that with the company, but we finally got it resolved and ready for replacement last month - and already inspected, I might add. This took over 9 months to even get to this point. The front struts were ordered, under manufacturer warranty from the initial install in 2024, and everything was ready to go at the shop. Additionally, we had a claim under our extended warranty for my rims to be replaced and again, already approved, parts delivered to the shop, and ready to go. I had arranged to drop off our vehicle on January 15th and work would be done. Since January 15, 2025, there has been again, significant turnover at the shop and our vehicle has been ignored, as have we. We have had multiple advisors, who have no idea what is going on, multiple techs, and no communication. When I called after my vehicle having been there for 2 weeks, they told me claims had not yet been filed. THEY WERE ALREADY DONE! Next, we were told parts weren't there. THEY HAD BEEN DELIVERED FOR US PRIOR TO DROPPING THE VEHICLE OFF! Then, they said, I had to call the warranty company for verification, when I did, the warranty company said they did not need anything from me. Additionally, now they are saying that the front struts are fine and it is the back. Again, this was already reviewed, assessed, and PARTS WERE ORDERED WITH A WARRANTY CLAIM READY TO GO! Out of frustration, I wanted to speak to the GM, who I was then informed was let go that day. So, with that in mind, I reached out to Robert Beaver. He was not in the office and would not be for a few days, so I reached out to Phillip Booker. He then called me back and told me he would give the information to Robert. Unfortunately, that did nothing as I have now been bounced around between 2 advisors again and no follow up from either Robert or Phillip. I receive NO communication unless I text first. Even then, I am told "it is being inspected". To this day, the shocks, the MAIN REASON my vehicle was in, have still not been replaced. My vehicle has been there for over a month, and still not repaired. I did all the footwork, all the grunt work that the dealership itself should have done, to have it ready to go before I delivered it because I have 4 kids and my father is wheelchair bound and I need my vehicle as it is the only thing that holds everyone. Larry H Miller Colorado Jeep has no idea what is going on and I need my vehicle fixed and back to me. They aren't paying for a rental, they aren't caring, and my patience/understanding is being extremely abused. Unfortunately, a review is the only way to get help and do what is right.

Made apt, 5 days later vehicle still no Tech service. But you brag about your award winning service department. Took 1 hour 40 minutes repeately waiting on Rep to give me vehicle status. Lots of excuses of short people due to holiday. Bottom line your Service departmet at Soith Havana, Aurora, CO. Is sub standard at best. When a Service agent does answer, you put on hold 30 minutes minimum. Cranky agent too.

Made appointment and checked the car in. It has been 8 business days since the car was dropped off. Called 4 times to get update but crickets from the shop. No one who answers phone gives any clear response and keeps saying someone will call. What’s the point of an appointment if the car has not even been looked at after so long? Terrible service.

My 2012 jeep grand Cherokee license plate CMFS22 was in the shop for nearly a month and just got back it back Nov 20th. 3 days later it went down for the same issue. I am very disappointed on the service.

I’m trying to get a call back, I’ve left 4 messages since Tuesday & it’s Friday. They don’t call back w status of your vehicle. Plz, someone call me w a status report!

If it doesn’t take them 2 hours for an oil change, they’ll have you wait 3 then tell you they lost your key. Going on 4 months now waiting on a replacement key fob because it was never located.

Under no circumstances should you ever bring your car her. Unresponsive, terrible service. They destroyed my car during a routine oil change requiring an entirely new engine. I was never given a loaner car or any support and no one ever ever ever answered my phone during the weeks they had my car. Worst Jeep dealership on the planet.

I have never had this horrible of experience. None of it should have even been happening, I should never have to worry about a new car breaking down on I70 putting me in danger, then it has towed to the dealship then spends over two weeks in the shop where you only provided the absolute crappiest of crappy rental car, nowhere near the quality of car I drive and pay $1,1000 a month for which I also basically got screwed on being I had to go over half a month without. Nobody cared, they only response I get is I am SOL. The service department does not provide any updates so I have to call them, you can't even get ahold of the service department because they don't answer their phone. Any time I wanted to contact them I had to call 5 times before anyone would answer. I had to call them because nobody once called me to tell me that my car actually wasn't going to be ready when they told me, which happened 4 times. I was told the part would hopefully be in last Thurs 10/26 and that I would be updated. Nobody called me Thurs, Fri, or Sat...I had to call them on Monday 5 times to get through. Then I spoke with the manager who told me they have the part and it would be put on priority and it would be done that afternoon...I never heard anything back, it was 4pm and the day was ending. I had to call them to get an update(5 times while sitting on the side of the road because I was already in Aurora) when I finally get a hold of someone they tell me it wont be ready til the next day 10/1 at noon. My car has been there from Sept 15th til October 1st. The incompletency of this service department knows no bounds. I get there to pick up my brand new car that has been in the shop for over two weeks and they didn't even do the oil change which was on the ticket from the beginning and also confirmed with a manager after that. On top of all that there was also nail in the tire, I noticed because the tire light was on when I drove away...so they drove it and tested it and didn't even give a crap that they put a nail in the tire or even acknowledge that the tile low light was on with it right in the middle of the dash. These are brand new tires that I had to get because the tires that came on the car wore out after 15k miles which is really really aggravating. I just can't express enough how disappointed and pissed off I am. My work day is wrecked because of the incompetence of this shop, I have to try and reschedule $1000 worth of appraisals, now you are effecting my pocketbook directly. I would give this hunk of junk car back in a heart beat if I wouldn't get so screwed by the leasing company only a year in. Long story short, I will never step foot in any Larry Miller Dealership again, they sell crappy cars and have the worst shop with the worst customer service I have ever dealt with, from top to bottom. If I ever went back it would be to give this hunk of junk car back. I drive new cars so I do not have to deal with this crap. I should never worry that I will be putting myself and my family in danger breaking down on the side of the busiest highway in Colorado. Thank you for nothing! One pissed off former customer, I do not expect hear back being that your customer service is non existant. - Andy Turner