My 22 year old daughter recently bought a used car from Audi Denver and it was the shadiest deal I've ever seen. They treated her so poorly during the entire experience, and are refusing to stand by their word. Here's what happened: My college daughter had been looking for a used car for a while to purchase for cash as she was moving out of state and needed something to transport her to Florida. She found a "gently used" 2009 Chrysler Sebring at Audi Denver that only had 42,000 miles on it. She and her boyfriend went to the dealership to check it out. She told them it would be a cash purchase. Multiple times during the encounter she was told they "would like to speak with her father to make the deal". She told them each time that it was her purchase and they were dealing with her. They told her "she was too young to make these decisions". She test drove the car and asked many questions. They told her that it had working bluetooth and that their mechanics checked it out bumper to bumper and it was in amazing shape. She purchased the car in cash for $10k. The next day she realized she could not connect to the bluetooth and the emergency brake did not work. She called the dealership and they told her to "deal with it". She pressed them hard over several days and finally they relented and agreed to put bluetooth in the car and fix the e-brake. They did the work. A couple days later she filled it with gas for the first time and saw there was no gas cap. She was frustrated but did not want to call them again and she went and bought a gas cap. A couple more weeks go by and she hasn't gotten the title still. She starts calling them to find out where it is as she is moving out of state. Every time she calls they tell her "they don't know and can't help". My daughter then moved out of her apartment on 4/29. She moved in with me for a few days until she was due to leave for Florida. This past Friday 4/30 she was driving home from her apartment after having a final cleaning there. She was talking to me on the phone and was blocks from home. She told me "mom, my oil light just came on". I told her to come home and we'd check the oil and take it for a change before she left for Florida. She pulled in front of the house and the car died. We looked at the engine and there was an oil leak and the car was completely out of oil. Engine was done. Now, mind you, she's had this car for not even 6 weeks and still doesn't have the title in hand despite frequent calls to the dealership. She called the dealership yesterday and again they've told her "too bad" and they can't help with the car or title. She told them they explicitly told her there was no oil leak and they said "oh well". I just can't believe that a dealership like Audi Denver would treat a customer so poorly and I know if they are treating my daughter this way they are probably treating other young women this way. Now she has a car she paid $10k (all her savings) for and no title and no functioning car. I am hoping that bringing some awareness to this dealership will cause them to do the right thing and take the car back. It is nothing for them but life changing for my daughter.
Stan is always so helpful for me, and makes sure all is done. Appreciate his advise and also Mark who works of older cars.
Hi Laura - Thank you for taking the time to review us! It is fantastic to hear that Stan and Mark went above and beyond to make your service experience go smoothly. Safe travels, and we hope to earn your business again at Audi Denver!
Service advisor went out of his way to remedy my issue
Keith - thank you for trusting Audi Denver to take care of your vehicle! We wish you safe travels.
My Repair Experience
I had a tire punctured by debris from a new construction spot, causing my tire to go flat on Labor Day Weekend. I was stressed as this all happened, while I was out showing homes to clients. Audi Denver sent their repair guys out and they got me back on the road. Very happy with Audi Denver. Jared is always helpful too in the service department.
Thank you for taking the time to share, Jackie! It is fantastic to hear that the Audi Denver team was able to get you back out on the roads safely. We appreciate your business and hope to work with you again down the road!
Patrick was very friendly and helpful. Walked me through every function of my used A4.
Renee, thank you for the review! Patrick is an excellent member of our team at Audi Denver, and we will certainly let him know that you appreciate his help. Enjoy your Audi A4!
Excellent service. Made the purchase as easy as possible. Brought the car to my house.
Thank you, Jason, for reviewing the wonderful sales experience you had with our team. We wish you safe travels!
Why do you let employees wait and customers work without masks in the building? Service Reps, Sales People, Customers. Some don't even PRETEND to wear masks. Some just dangle them on their ears. Some have them only around their chins. A Customer was seated in the waiting area for at least a half an hour wearing his below his chin.
Customer and employee safety are top priorities for us so as you can imagine, this feedback is unsettling. I understand your concern and I sincerely apologize for what you encountered during your visit. I will be sure to address these details properly to ensure we provide a more comfortable experience in the future. Thank you for bringing this to my attention. Randall Whitlock - Service Manager - 303-734-2707
Overall experience was great!
Luke was easy to work with, informative, helpful, available, and best of all he was not pushy. Being a single female coming into the dealership solo on my first visit, I really appreciated this! There was no pressure and I was well taken care of! Other employees in the dealership were friendly and the trip to see the finance manager was an easy one. There were no surprises, everything was exactly as it was presented. I highly recommend!
Kelly, thank you for taking the time to leave us a review! We couldn't be more pleased to hear that Luke took good care of you here at Audi Denver, and we will certainly let him know that you appreciate his help. We hope to see you again sometime!
Superb service. From the mechanic video to the explanation of recommendations. Very honest and professional.
Thank you for the review! It was our pleasure to service your vehicle here at Audi Denver, and if you ever need anything else, don't hesitate to come back and see us again!
My Leasing Experience
Exceptional customer service by Reid McDonald. Amazing customer service by Monica my financier. I will be referring many more individuals to your company!
Thank you for the review and for shouting our Reid and Monica! It means so much to hear that you are so confident in our services, and we appreciate your recommendation. Safe travels and we hope to see you again down the road! - The Audi Denver team