Reviews
Write a reviewRob W.
Rob W. was extremely helpful and thorough during my service appointment. He researched my vehicle and my situation, then communicated with me so there were no surprises - the most important thing for any service appointment!
Rob W.
Rob W. was extremely helpful and thorough during my service appointment. He researched my vehicle and my situation, then communicated with me so there were no surprises - the most important thing for any service appointment!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know that Rob was able to provide a thorough and communicative service experience at Audi Denver! Ensuring no surprises is indeed crucial, thanks for the feedback!
Try to scam me into getting in to a worse bank for their
Try to scam me into getting in to a worse bank for their commission even though I was pre approved from personal bank
Try to scam me into getting in to a worse bank for their
Try to scam me into getting in to a worse bank for their commission even though I was pre approved from personal bank
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to hear about your experience. We strive for transparency and honesty in all our dealings, so it's concerning that you feel this way. I'd like the opportunity to discuss this with you further and address any misunderstandings or concerns directly. Please reach out at your earliest convenience. Aaron Buniger - Audi Director - 3037951100
Dealing with their customer service is a Kafka esk
Dealing with their customer service is a Kafka esk experience. No eye contact no concern you're a number. Their primary interest is selling you something.
Dealing with their customer service is a Kafka esk
Dealing with their customer service is a Kafka esk experience. No eye contact no concern you're a number. Their primary interest is selling you something.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Peter, this feedback is surprising and concerning to receive. Customer experience is extremely important to us and I am very sorry that this wasn't demonstrated during your visit. We would be grateful for another opportunity to assist you, so please consider giving me a call at your convenience. Thank you, Keith Florian - Service Director - (303) 738-4847
Found an incoming Audi Q3 Turbo blue coming to this
Found an incoming Audi Q3 Turbo blue coming to this dealership. I paid the e-deposit yesterday. But the first thing they did was asked me to cancel my deposit and more than double it! I will not deal with shady people like this. I would give them zero stars. Not going to deal with untrustworthy people. I asked them to do a dealer trade to another Audi, but they won't, so not only will I NOT buy this car. I will NOT BUY AN AUDI. If you're looking for an Audi in Colorado, try Audi Flatirons
Found an incoming Audi Q3 Turbo blue coming to this
Found an incoming Audi Q3 Turbo blue coming to this dealership. I paid the e-deposit yesterday. But the first thing they did was asked me to cancel my deposit and more than double it! I will not deal with shady people like this. I would give them zero stars. Not going to deal with untrustworthy people. I asked them to do a dealer trade to another Audi, but they won't, so not only will I NOT buy this car. I will NOT BUY AN AUDI. If you're looking for an Audi in Colorado, try Audi Flatirons
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Great service, good attention to details, good
Great service, good attention to details, good negotiations, very responsive staff. I worked with Jay Wittaker and I’m really happy with the results. Jay was not only very helpful with the purchase, he also helped with returning my rental. I’m really happy with Jay’s attitude and the results. I highly recommend Jay to work with!
Great service, good attention to details, good
Great service, good attention to details, good negotiations, very responsive staff. I worked with Jay Wittaker and I’m really happy with the results. Jay was not only very helpful with the purchase, he also helped with returning my rental. I’m really happy with Jay’s attitude and the results. I highly recommend Jay to work with!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review. We are glad that the team was responsive, attentive, and nice to work with. Thanks for giving Jay a special shoutout. See you next time here at Audi Denver!
This is one shady dealership!
This is one shady dealership! Buyer be ware of the lying and deception at this dealership. The warranty cost is way overpriced, don't buy any warranty until you check Audi Flat Irons for the similar warranty at a much lower cost as I saved almost $4000!
This is one shady dealership!
This is one shady dealership! Buyer be ware of the lying and deception at this dealership. The warranty cost is way overpriced, don't buy any warranty until you check Audi Flat Irons for the similar warranty at a much lower cost as I saved almost $4000!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
It is disappointing to see this feedback, as we run an honest business and strive to provide competitive prices to all our customers. I apologize that this was not your experience, and I can assure you we do not condone the kind of dishonesty you've mentioned. I would like to speak with you about your experience, and I have provided my number here. I hope we can work through this together. Thank you, Gary Sanders - General Sales Manager - 303-376-4781
Scam artist!
This is one shady dealership! Buyer be ware of the lying and deception at this dealership. The warranty cost is way overpriced, don't buy any warranty until you check Audi Flat Irons for the similar warranty at a much lower cost as I saved almost $4000!
Scam artist!
This is one shady dealership! Buyer be ware of the lying and deception at this dealership. The warranty cost is way overpriced, don't buy any warranty until you check Audi Flat Irons for the similar warranty at a much lower cost as I saved almost $4000!
- Customer service 2.0
- Buying process 2.0
- Quality of repair 2.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
It is disappointing to see this feedback, as we run an honest business and strive to provide competitive prices to all our customers. I apologize that this was not your experience, and I can assure you we do not condone the kind of dishonesty you've mentioned. I would like to speak with you about your experience, and I have provided my number here. I hope we can work through this together. Thank you, Gary Sanders - General Sales Manager - 303-376-4781
I very recently purchased a pre-owned Audi A6 from the
I very recently purchased a pre-owned Audi A6 from the dealership and couldn't be happier with my new car and with a service I received at the dealership. The salesperson, Tin Dinh, went above and beyond and helping me to get the car I wanted. He treated my husband and I wonderfully and I would shop here again in a heartbeat. The finance manager, Jason Steele, was also great to work with. Next time we are in the market for a car we will be stopping here first. Do not hesitate to do your shopping at this dealership and make sure and ask for Tin!
I very recently purchased a pre-owned Audi A6 from the
I very recently purchased a pre-owned Audi A6 from the dealership and couldn't be happier with my new car and with a service I received at the dealership. The salesperson, Tin Dinh, went above and beyond and helping me to get the car I wanted. He treated my husband and I wonderfully and I would shop here again in a heartbeat. The finance manager, Jason Steele, was also great to work with. Next time we are in the market for a car we will be stopping here first. Do not hesitate to do your shopping at this dealership and make sure and ask for Tin!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new Audi A6! We are happy to hear that our team gave you and your husband a positive experience and we appreciate you taking the time to share a review. Thank you from all of us at Audi Denver!
DA very poor customer service.
DA very poor customer service. Seems like they just throw parts at a problem w/o fixing the actual problem. The customer keeps paying ...the problem still exists. Customer service reps are all on commission.... Don't get fooled ! There has got to be a better way!
DA very poor customer service.
DA very poor customer service. Seems like they just throw parts at a problem w/o fixing the actual problem. The customer keeps paying ...the problem still exists. Customer service reps are all on commission.... Don't get fooled ! There has got to be a better way!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I am very sorry to hear about the persisting issues you are having with your vehicle. We pride ourselves on meticulous, top-of-the-line work and it is disappointing that you have experienced any inconvenience during your services. If you would be willing to discuss this further, I would appreciate the opportunity to assist you. I will look for your contact information, but please feel free to give me a call directly as well. Thank you, Keith Florian - Service Director - (303) 738-4847
Trying to contact you by phone ! left second message today. Please call me at 303- 971-0542 Thanks Chris Dowdell
Thank you for speaking with me yesterday. Over the phone, we discussed your options to repair your vehicle, which you declined. If there is anything more I can do to assist with your situation or anything more you would like to share, please feel free to reach out. Best, Keith Florian - Service Director - (303) 738-4847
Worst Service Department of 2022
Winner of the 2022 Worst Service of the Year award. Drop a car off on Wed afternoon expecting same-day service for just a basic oil change. Was told it would be the next day. It's now 2:45pm on Thu with no call, text or contact from the Service Department. We try calling the service technician and his voice-mail says he's out of the office until Monday. We call the service department and no one can provide an update, but our technician is in the office. Speak him and he doesn't know when the car will be ready because "they're just that busy"..."it should be done by the end of the day, but he can't promise it". I ask to speak to a manager - but they're all in meetings and can't be disturbed. It's been over 24 hours for a scheduled oil-change and we won't know if the car is ready until closing time. Never frequent this dealer or service department. Communication and honesty are low on their priority list.
Worst Service Department of 2022
Winner of the 2022 Worst Service of the Year award. Drop a car off on Wed afternoon expecting same-day service for just a basic oil change. Was told it would be the next day. It's now 2:45pm on Thu with no call, text or contact from the Service Department. We try calling the service technician and his voice-mail says he's out of the office until Monday. We call the service department and no one can provide an update, but our technician is in the office. Speak him and he doesn't know when the car will be ready because "they're just that busy"..."it should be done by the end of the day, but he can't promise it". I ask to speak to a manager - but they're all in meetings and can't be disturbed. It's been over 24 hours for a scheduled oil-change and we won't know if the car is ready until closing time. Never frequent this dealer or service department. Communication and honesty are low on their priority list.
- Customer service 1.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Brad, We try to provide prompt and professional service for all our customers and I'm disappointed this wasn't reflected in your experience. I think it might be best if we spoke directly so I can learn what exactly happened here. Would you please give me a call when you have a moment? I look forward to making things right. Keith Florian - Service Manager - (303) 738-4847