AutoNation Chrysler Jeep Broadway

DO NOT BUY A VEHICLE FROM THIS DEALERSHIP. My husband and I were excited to purchase our first vehicle, a brand new 2018 Jeep Compass, from this dealership... back in November of 2018. The sales rep that we originally worked with was amazing, but everything has quickly gone downhill from there. We haven't seen our car in 4 months. It has been in the shop since JULY waiting on a part that apparently just doesn't exist. We have been contacted about once a month, given an "ETA" on the part, then don't hear anything until the next month, when we're basically given a new ETA. My husband and I have reached out to Chrysler for assistance and have had a horrible experience with that as well. We were told today by the regional Chrysler rep, Chris, that Chrysler would absolutely not work with us on a buy back for the vehicle and that the part we are needing (an instrument cluster) isn't even available in the US. So, where the dealership is conjuring up ETAs to give us in that case is a mystery in itself.. Chrysler and Jeep are lying, deceitful, and don't care about their customers after their sales are made. Please save yourself the stress and frustration and go buy a reliable vehicle somewhere else.

I scheduled my appointment a week in advance and reserved a rental car. When I dropped my car off there was no rental car available so I was without a... vehicle for 2 days. My Jeep is under warranty and needed a software update their price $350, contacted 2 other dealerships one said it would be free the other said it would be maximum of $75 if they had to remove the stereo. I had a whistling in my window and they said they didn't see any physical damage and couldn't recreate it so they gave up. Left a voicemail for both the Service Manager and General Manager of the dealership to call me back have yet to have them call me back. Trying to contact the Service Department by phone is a joke because they never answer (called over a dozen times). When my car was ready waited 45 minutes for their "shuttle" (which is actually a dirty minivan) and was told the guy went home for the day but at least they reimbursed my $25 Uber fare. 2 days without a car, lack of communication and prices higher than their competitors. Will be taking my business elsewhere in the future.

AutoNation on Broadway is an excellent dealership. Jesus Tarin was the best help I could have asked for when trading in my 2009 MINI Cooper for a 2016... Jeep Patriot. I have little experience buying/trading/leasing cars, but Jesus is a very approachable, knowledgeable guy who did a great job at explaining the process every step of the way and getting me into my new Jeep and out of the dealership pretty quickly! I highly recommend everyone to check AutoNation on Broadway out.

Great and quick oil change service with great people.

Sales staff was wonderful, service was absolutely the best in helping me pick out accessories! Finance team was terrific!! Overall great experience will... buy my next car here at Autonation Broadway!!

Purchased a Patriot with six oil changes. Five were performed at point of purchase but the 6th one on S Broadway. Big difference. Appt scheduled in... 3 days, at my time, and in/out in under 60 min. Wow! I'm a customer for life with that kind of service. You all are just SO NICE!

Work done while I waited, and done in a very short time.

The service was great. They are upfront and honest and do not try and hide anything from you.

Very friendly employees. Weren?t able to find the issue, but they were very thorough in trying.

brought my "new" 2006 in for past recalls that were not done. I did not buy the jeep from this dealership, but they were very helpful and thorough. Several... people, although mostly Bridgett, went beyond in giving me info about jeeps. I am a novice. I spoke to her about steering issue, and she got it fixed for me for much less than I expected. I will return to this dealership for future servicing.