Reviews
We are very pleased with our recent service call with
We are very pleased with our recent service call with Nate Hoffman at Greenwood Lexus. We had previously dealt with Lakewood Lexus before moving closer to Greenwood. Nate handled an out of warranty issue and even kept the car overnight to be sure it was fixed at N/C. We didn't expect that and are most happy to have found a new home for continued service
We are very pleased with our recent service call with
We are very pleased with our recent service call with Nate Hoffman at Greenwood Lexus. We had previously dealt with Lakewood Lexus before moving closer to Greenwood. Nate handled an out of warranty issue and even kept the car overnight to be sure it was fixed at N/C. We didn't expect that and are most happy to have found a new home for continued service
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Marc, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Greenwood Village! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Top notch service!
Top notch service! A beautiful lounge & always offers pickup/drop off service or a loaner car. Convenient and professional.
Top notch service!
Top notch service! A beautiful lounge & always offers pickup/drop off service or a loaner car. Convenient and professional.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I had an exceptional experience working with Kristian
I had an exceptional experience working with Kristian Fernanda in the purchase of my GX550 Overtrail Plus. He was incredibly knowledgeable and honest, offering detailed insights without any pressure. He made the entire process smooth and enjoyable, answering all my questions with clarity and ensuring I was comfortable every step of the way. I truly appreciated the low-pressure approach and felt like I was making an informed decision. Financing decisions were easy working with Raymond Rodriguez and I enjoyed our discussions while waiting for the banks to respond back with rates. I really appreciated Alan Ruiz going over all of the tech with me. This is my fourth Lexus and by far the best purchase experience. Thank you!
I had an exceptional experience working with Kristian
I had an exceptional experience working with Kristian Fernanda in the purchase of my GX550 Overtrail Plus. He was incredibly knowledgeable and honest, offering detailed insights without any pressure. He made the entire process smooth and enjoyable, answering all my questions with clarity and ensuring I was comfortable every step of the way. I truly appreciated the low-pressure approach and felt like I was making an informed decision. Financing decisions were easy working with Raymond Rodriguez and I enjoyed our discussions while waiting for the banks to respond back with rates. I really appreciated Alan Ruiz going over all of the tech with me. This is my fourth Lexus and by far the best purchase experience. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I had an exceptional experience working with Kristian
I had an exceptional experience working with Kristian Fernanda in the purchase of my GX550 Overtrail Plus. He was incredibly knowledgeable and honest, offering detailed insights without any pressure. He made the entire process smooth and enjoyable, answering all my questions with clarity and ensuring I was comfortable every step of the way. I truly appreciated the low-pressure approach and felt like I was making an informed decision.
I had an exceptional experience working with Kristian
I had an exceptional experience working with Kristian Fernanda in the purchase of my GX550 Overtrail Plus. He was incredibly knowledgeable and honest, offering detailed insights without any pressure. He made the entire process smooth and enjoyable, answering all my questions with clarity and ensuring I was comfortable every step of the way. I truly appreciated the low-pressure approach and felt like I was making an informed decision.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Greenwood Village. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
When we first arrived I filled out a paper the
When we first arrived I filled out a paper the receptionist said was needed to fill out. She said a salesmen would find us. We waited for over 30 minutes and my husband went in and the receptionist never gave my paper to anyone so we were waiting for nothing. The salesman Chuck was friendly and seemed knowledgeable about the car. After test driving the car we went in to discuss pricing. He asked my price range and once I mentioned that he seemed distant as if he didn't think I could afford the car. I told him I was putting money down but he still seemed rushed and just wanted me to fill out the application and be done with it. I wanted to think about it and he didn't reach out to see if I was still interested in the car. I said yes but had additional questions. He seemed annoyed but did try to answer my questions. He was not able to answer any financial questions and it seemed as if the financial department didn't communicate with Chuck. Through the whole process I kept getting pushed over from one person to the next. When I finally was able to come in, I was told my apr was 7.99% however when I worked with the financial department it was 8.23%. It didn't seem as if anyone knew much about the whole process. Chuck eventually pushed me to AJ whole was very nice and as helpful as he could. Overall, it was a very difficult process that I feel could have been an much easier process. They also tried to add an extra "protection" on the price that i never asked for and was never told about. Luckily i saw the extra charge they tried to pull and removed it. My husband bought a car here as well and he explained that the salesmen spoke to him as if he was an idiot. He was also charged that "protection" charge and he never knew about it. I think the salesmen need to be clearer on all the charges along with improving the communication from the financial department. The only person that was helpful was AJ.
When we first arrived I filled out a paper the
When we first arrived I filled out a paper the receptionist said was needed to fill out. She said a salesmen would find us. We waited for over 30 minutes and my husband went in and the receptionist never gave my paper to anyone so we were waiting for nothing. The salesman Chuck was friendly and seemed knowledgeable about the car. After test driving the car we went in to discuss pricing. He asked my price range and once I mentioned that he seemed distant as if he didn't think I could afford the car. I told him I was putting money down but he still seemed rushed and just wanted me to fill out the application and be done with it. I wanted to think about it and he didn't reach out to see if I was still interested in the car. I said yes but had additional questions. He seemed annoyed but did try to answer my questions. He was not able to answer any financial questions and it seemed as if the financial department didn't communicate with Chuck. Through the whole process I kept getting pushed over from one person to the next. When I finally was able to come in, I was told my apr was 7.99% however when I worked with the financial department it was 8.23%. It didn't seem as if anyone knew much about the whole process. Chuck eventually pushed me to AJ whole was very nice and as helpful as he could. Overall, it was a very difficult process that I feel could have been an much easier process. They also tried to add an extra "protection" on the price that i never asked for and was never told about. Luckily i saw the extra charge they tried to pull and removed it. My husband bought a car here as well and he explained that the salesmen spoke to him as if he was an idiot. He was also charged that "protection" charge and he never knew about it. I think the salesmen need to be clearer on all the charges along with improving the communication from the financial department. The only person that was helpful was AJ.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Staff was friendly and efficient.
Staff was friendly and efficient. I loved the fact that they washed and vacuumed my car before returning it to me.
Staff was friendly and efficient.
Staff was friendly and efficient. I loved the fact that they washed and vacuumed my car before returning it to me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
The staff was excellent from start to finish.
The staff was excellent from start to finish. Beginning with the front desk staff, they asked if I needed anything and kept me informed of what was happening at all times. This was greatly appreciated. Sean was fantastic to work with. I felt no pressure during the entire experience and he explained everything to my satisfaction. It was a busy day (the day after Thanksgiving) but he also kept me informed as the deal was moved through the process. I would definitely work with him again on another purchase when the time comes. Finally, the finance manager was also very good in explaining the various options for service plans and other items. You should be proud of the group at your dealership. Probably the best I’ve ever seen as far as being knowledgeable about the car I was purchasing as well as the friendliness and professionalism of all the people I came in contact with. Thank You!
The staff was excellent from start to finish.
The staff was excellent from start to finish. Beginning with the front desk staff, they asked if I needed anything and kept me informed of what was happening at all times. This was greatly appreciated. Sean was fantastic to work with. I felt no pressure during the entire experience and he explained everything to my satisfaction. It was a busy day (the day after Thanksgiving) but he also kept me informed as the deal was moved through the process. I would definitely work with him again on another purchase when the time comes. Finally, the finance manager was also very good in explaining the various options for service plans and other items. You should be proud of the group at your dealership. Probably the best I’ve ever seen as far as being knowledgeable about the car I was purchasing as well as the friendliness and professionalism of all the people I came in contact with. Thank You!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Greenwood Village! We look forward to your next visit! Take care!
Kevin was excellent, kept me informed throughout the
Kevin was excellent, kept me informed throughout the process and was pleased with the work performed!
Kevin was excellent, kept me informed throughout the
Kevin was excellent, kept me informed throughout the process and was pleased with the work performed!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Kevin, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Greenwood Village! We look forward to your next visit! Take care!
Nhat is a step above the rest.
Nhat is a step above the rest. He remembers everything and applies a personalized touch to every interaction. I’ve had the opportunity to work with other service professionals in your dealership and none were as knowledgeable or honest as Nhat. I’ll be back every time I need a service and I’ll be asking for Nhat.
Nhat is a step above the rest.
Nhat is a step above the rest. He remembers everything and applies a personalized touch to every interaction. I’ve had the opportunity to work with other service professionals in your dealership and none were as knowledgeable or honest as Nhat. I’ll be back every time I need a service and I’ll be asking for Nhat.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Lexus of Greenwood Village. We look forward to your next visit! Take care!
Extremely nice and clean dealership.
Extremely nice and clean dealership. Nice amenities if you have to wait for your car. Colin in Service was excellent.
Extremely nice and clean dealership.
Extremely nice and clean dealership. Nice amenities if you have to wait for your car. Colin in Service was excellent.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.