Schomp Honda

Beware of the “ process “ that this dealership implements in terms of financing and credit inquiries. My initial contact was a sweet young lady Mikala, I reached out to management Chris asking to speak with the ‘ Finance Mgr. Manager Chris explained that SCHOMP HONDAS process is to speak with a salesperson. Wanting to purchase a vehicle they had on their car lot, I compiled and spoke with Mikala. I explained in detail my traumatic experience with a local independent dealer, The unauthorized dozens of credit inquiries causing my credit score to take a 24:pt hit in one day. Mikala seems to understand my anxiety in terms of my credit rating. On 5/29/25 SCHOMP HONDA applied a ‘shot gun approach ‘ activating a 33 pt decrease on credit score…4 HARD INQUIRIES HITS in one day caused by SCHOMP HONDA…Buyer beware!!!

THEY ARE CROOKS. They have a MADE UP SHOP FEE of 12% across the board for all service which wasn’t disclosed prior to the work. STAY AWAY, don’t give them a cent of your hard earned money. STAY AWAY!

LYING xxxx BAGS AVOID AT ALL COSTS: CHRIS HAMMERSCHMIDT the 'internet manager' posted a PRICE THEN RENEGED halfway thru the transaction (AFTER COLLECTING SENSITIVE DOCUMENTS) saying it was the 'wrong price' then proceeded to RAISE THE PRICE $10,000!?!?!? LOLOL His attitude was COMPLETELY UNAPOLOGETIC, CONDESCENDING AND OFFERED NO RESOLUTION WHAT-SO-EVER WHILE HE TALKED OVER ME LIKE A HOLLOW RECORDING. IF YOU'RE A FEMALE DON'T EVEN TRY, THEY'LL TAKE FULL ADVANTAGE OF YOU AND ACT LIKE THEY'RE DOING YOU A FAVOR WHEN THEY HUSTLE YOU LIE TO YOU LIKE THE COMMON CRIMINALS THEY ARE. xxxx BAGS

Hello, I visited Schomp Honda on April 1st, and my assigned sales agent was Craig Combs. I had two main concerns: the fuel tank wasn’t full at delivery and paint defects on the driver’s side rear door. I also had negative interactions with Craig. Craig was unfriendly and disinterested in selling me a vehicle. He left me alone while I was examining the CR-V and failed to help me identify the ‘Walk Away Auto-Lock’ feature. When I requested the vehicle identification number for insurance, Craig went outside with his colleagues for 10 minutes, leaving me alone. He apologized and explained that Schomp’s employees park their personal vehicles a mile away and have to carpool to pick up their cars. However, I needed him, and he didn’t make me feel like a priority. In fact, I felt like I was constantly waiting for Craig. I never felt like a priority as a customer. During discussions of how I would acquire the vehicle, Craig asked me if I liked “throwing away money” because I didn’t want to lease a vehicle. I purchased the vehicle and left the dealership. Upon returning home after delivery, I discovered that the fuel tank wasn’t full, which was missed during the pre-delivery inspection. I emailed Craig, and Craig apologized and suggested that I return when the tank was low for a top-off. Two weeks later, my vehicle ran low on fuel, so I returned to Schomp Honda. I addressed two issues: the vehicle needed a full tank of fuel, as indicated on the Honda window sticker, and there was a paint defect on my driver’s side rear door. Craig initially suggested another vehicle had opened their door into my car. Craig contacted the service department, which informed him the paint defects wouldn’t pass their pre-delivery inspection. Craig informed me Schomp wouldn’t help me. I knew the pre-delivery inspection wasn’t foolproof, as my gas tank wasn’t full when I received my new CR-V. Before discussing the paint defects with Schomp Honda and Craig Combs, I reviewed the warranty booklet, which advised contacting the dealership first, followed by contacting American Honda Corporate in Torrance, California. I spoke with Schomp Honda and Craig, but Schomp declined to help. I left the dealership dissatisfied because I felt like I was wronged. In customer service, I believe in “assume positive intent.” Schomp Honda and Craig Combs should’ve addressed my concerns and treated me as a valued customer. They should’ve advocated for me and delivered a product that meets Honda’s quality standards. It is my opinion that my Honda had a paint defect. I didn’t intend to extort Schomp; my vehicle had a defect, and I sought their assistance. Their approach made me feel unethical and implied that someone intentionally opened their car door into my Honda, and they informed me that they wouldn’t help me. In light of my experience, I urge you to exercise caution and conduct a thorough inspection before making a purchase. Before delivery, conduct a comprehensive examination of your vehicle to ensure that the paint meets your standards. Avoid evening deliveries as they prevented a thorough paint inspection before leaving the dealership. While no vehicle is flawless, my paint defect is unacceptable. I felt unvalued and unwelcome by Schomp Honda and Craig Combs. I’m delighted with my new Honda CR-V, especially its hybrid system, fuel efficiency, and sturdy construction. I left Schomp Honda as a dissatisfied customer. After leaving, Craig and Schomp’s manager, Travis Taggart, did reach out to help me with my defective paint, but I was disgusted by the experience I had while a customer in the dealership and decided not to return. I fixed the paint defects myself. I’m happy with my Honda, and disappointed with Schomp Honda. Travis, thanks for trying to make things right. Craig, I wish our experience had been better.

Craig is fantastic--very professional and kind. He truly went above and beyond to make sure everything was perfect with our latest car purchase. Highly recommend Schomp Honda: it has been a great experience every time (thank you, all)!

I am so grateful to have found Schomp! My car was totaled recently and, being a young woman who knows nothing about cars, I was BEYOND overwhelmed at the idea of buying another. I visited a few other dealerships, but I didn't like how "cornered" the sales teams made me feel. Schomp is SO different. I had the pleasure of working with Jacob at Schomp Honda in Highlands Ranch, and he was incredibly patient and kind while assisting me through the entire process, which meant SO MUCH considering how overwhelmed I was. I never once felt like he was trying to pressure me toward any particular vehicle or that I was being swindled to pay more, because that's not how Schomp works. It was clear to me that Jacob (as well as the rest of the team) wanted me to feel comfortable in a car I really liked, and he literally went out of his way to help me find it. Thank you so much, Jacob! Shout-out to Hayes, David Cole, and James as well. The people here are genuine, honest, and trustworthy which were major factors for me in letting them help me find my new car. This place greatly exceeded my expectations. The vibes are immaculate. Love you guys.

Ben was incredibly helpful and knowledgeable in the sale of my new vehicle. He was very easy to work with, answered all our questions, and made sure I was making the right purchase for myself with no pressure. Sam aided in the sale of my new vehicle while training with Ben and was very kind, informative, and easy to work with. Schomp makes what is usually a painful process painless and I am very happy with my new car!

Cassandra has helped numerous members of my family. She is Knowledgeable, professional, and a pleasure to work with. She is an asset to Schomp Honda and I will always recommend her. Thank you!

I did not work with Cassandra directly. She has helped numerous members of my family. She is Knowledgeable, professional, and a pleasure to work with. She is an asset to Schomp Honda and I will always recommend her. Thank you!

Our second time here and it could not have been easier. Would definitely recommend to anyone looking to buy.