Reviews
Great buying experience
It was great working with john Critchfield. I was pleased with how honest Roger (finance manager) was honest in giving me the financial options as to leasing or buying my Edge. Great team.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your review, and for letting us know that John and Roger were able to provide such great service. We look forward to serving you again soon. - Todd Hoskins, General Manager.
Staff are knowledgeable and thorough.
Staff very helpful and accommodating
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Sandra and thanks for your kind words! We appreciate our staff and we are thrilled that they have taken care of you and accommodated your needs. Thank you again and we look forward to working with you again in the future! Phil Bonfanti, Owner, (303) 232-2200, pbonfanti@lakewoodfordland.com
great place
The service was great, employees were helpful and outgoing and pleasant
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Paul thank you for your kind words! We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Phil Bonfanti, Owner, (303) 232-2200, pbonfanti@lakewoodfordland.com
Great service & beautiful facility.
I was greeted as soon as I drove my car into the service area. The service manager was very knowledgeable & helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Diane, thank you for leaving us your review! We are happy to hear that you were pleased with the service you received from Lakewood Fordland. If there is anything more that we can do please come back and see us again. Take care! Phil Bonfanti, Owner, (303) 232-2200, pbonfanti@lakewoodfordland.com
nice facility. Average service
Greeted by someone other than the service writer upon entering the service bay. Waited about 5 minutes before being helped by Derek. Requested quick lane service and thought lubrication of the tie rod stabilizers would be included. It was not. Washer fluid was about at the bottom of the neck and was not topped off as per your standard. Fortunately, the oil and filer were changed. Couldn't tell if the tires got rotated as I was unable to supervise the work, as I can at Autonation Ford in Littleton. Have a charging system issue and the battery light comes on intermittently. No mention of that by anyone even though light came on after starting the car to leave and on the way to Fordland. Overall, okay service. No lube. Fluid not topped. Average.
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your review, Scott. We have changed management recently, and can assure you that the next time you visit all will go smoothly. Thanks again, Todd Hoskins, General Manager.
Excellent service
We were just leaving for a family vacation, issue cam up on the escape, took to Lakewood sevice, analyzed problem and repaired in a fantastic time frame, kept us on our schedule, family happy, thanks so much. James Feren Golden, Co.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It's great to hear that all went smoothly, James. We appreciate you choosing Larry H. Miller Ford Lakewood, and look forward to seeing you again soon. -Todd Hoskins, General Manager.
3M Regional Sales Manager
Took me early on a recall, washed the car, and got me out an hour before my original appointment. Great stuff.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks Paul for the outstanding review! We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Phil Bonfanti, Owner, (303) 232-2200, pbonfanti@lakewoodfordland.com
Susan
Everyone was very polite and helpful, they made me feel special
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your review; see you again soon! -Todd Hoskins, General Manager.
Great Service
I bought a used car from Lakewood Fordland and when I returned to them with an access panel/computer problem a week later they stood behind the car and did the repair on their nickel. Nice work Fordland.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mark - we would like to thank you for your positive feedback about your experience at our dealership! We are pleased that your service experience was so positive. We look forward to working with you again. Best, Phil Bonfanti Owner (303) 232-2200 pbonfanti@lakewoodfordland.com
Justin was good.
Justin explained my issue with my seat so I finally realized I did not have an issue. He also explained my warranty that I did not understand, thinking I had bought bumper to bumper but did not understand the deductible.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your perfect review, Herb! I'm very happy to hear that Justin was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Phil Bonfanti, Owner, (303) 232-2200, pbonfanti@lakewoodfordland.com