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Snakes on a lot!
Please stay away from this xxxx hole operated by devious, conning, thirsty snakes. The will get you in a car.. talk in circles around you while the lie about everything they tell you. The will try to bribe you will a free tank of gas for a good google review. Only for you to drive off the lot and discover they sold you a piece of junk!! The will screen you calls to avoid responding to any complaints. My sales person was Jarome and I found it odd that the first question he asked me was for my number. Now I know why! The all work together to screen call to avoid customers due to their knowingly gross practices. I have spent over 1k within the 6 months I purchased and now my car isn't running at all. Everything you've read is TRUE about this shiesty dealership. Don't know how the sleep at night...oh right..They don't have a concise. You've been warned!
Frank is definitely the go to man highly recommend him. I spoke with someone different, but ended up dealing specifically with frank. Definitely a great guy
Misleading price quotes!!
Dealer agreed on a price. After I made an inspection appointment and drove 45 minuets they claimed there was a "miscommunication" and reneged on the price they agreed to. This is a completely dishonest practice and I do not advise anyone go buy from this dealer. Additionally, when I tried to show the manager the text communication where they had agreed to the price, he told his co-manager to hand me the phone so I could leave. He was not interested in finding out what happened, instead told me that they are "not a non-profit organization" and that they're in the business to make profit.
I bought a car from the company and before buying they promised to do some minor stuff which will cost like $200-300. But even for that money they don't keep their promises after selling the car! It's not about the money its about their words. Do not trust this company!!!
bad customer service,
Sales person doesn't even care to answer ur messages or calls after signing all documents, But when they need something from u about any documents missing or need to submit, they answer you faster than a flash, I should have believe on all the reviews i read before going to this dealership, i will not recommend this place, they don't even clean well and fix the car before selling it..
Caspian Are LIARS!!
They Are Not Answering My Calls and Its URGENT Because I Can Not Register My Car and Get Tags... I reside in another state and came down to purchase a Buick Enclave because the price was affordable... Ben the salesman called me everyday until I decided to visit the dealership... I specifically asked the dealership did they have the title of the car ON HAND because I would need the title in my home state to register the vehicle.. My salesperson was Mahammad/Max Mamishzada because Ben was out sick... They said they had it.. Im back in my home state and I have the wrong paperwork, which is unfair, unjust and to me is discrimination!! Why would you lie about having the paperwork?? I told Ben and Mahammad I would need the title because I have to register the vehicle in person in 7 business days so I would not occur any late fees... Almost 3 weeks later and I have not received the title or the DMV and the Manager and Title Clerk are not returning my calls. Caspian needs to be responsible for my late fees because yall lied and didn't follow through with the paperwork!!!! Someone needs to respond to mefast!!!
Stay away from Caspian Auto Motors.
******Update 01/11/2022****** The owner sends me a text message about a review he saw on yelp from my wife. Because of the honest review, he changed his mind about the good will offers he promised to take care of. Then tried to blackmail me and say "if you change the review, I'll give you a loaner. I don't have to give you a loaner while I'm fixing this one issue that I originally worked on. I won't fix anything else unless you pay." Be weary of this company. If I had the time, I would stand over at the gas station next door with a sign telling folks to run away from Caspian Auto Motors. Check yelp, those reviews tell more about the issues folks deal with as well. Throughout this whole thing I learned a thing or two about the company. If this could have been prior knowledge, I would have never showed up after I intially called!! I found out that they own the dealership, the bank, the warranty company, and they've partnered with the mechanics. Not to say the mechanics don't do their job, it just seems like they only take care of the 1 issue even if they know it's another issue. I guess they can only work on what they are being paid for by these crooks! ******Update 12/31/2021****** Got my car back today. I was happy because I just wanted this issue to be behind me. They had my vehicle initally because of an emissions issue reported from Onstar. They initially took it to one mechanic and stated it was the engine. Because they were taking too long, they took it to another mechanic. This stated it was the catalytic converter and not the engine. They replaced it, called me said they test drove it and everything checked out great! I picked up my car, drove it to Richmond and drove it back to Fredericksburg. I rolled down my windows to enjoy the warmer temperatures for the day and noticed a strong exhaust smell. I thought nothing of it, because I just put it on reverse to back up. As the evening goes on, here we are again. Engine light comes on. I get my diagnostic check from OnStar AGAIN, and they state its an emissions issue. This is the same issue that they had it for over 1 month for already. So I'm supposed to go into 2022 with this! Not happy at all!!! ******Update 11/22/2021****** They took my vehicle in, let me know the update. They are looking out so far. We shall see how things go. Updated to 3 starts because they are taking ownership and trying to make things right. Will make it 5 stars again if things work out as needed. ******Update 11/20/2021****** My vehicle is no longer working, it's only been 11 days SMH. I've contacted the dealership and we shall see if they get it fixed or what the options are. BUT THIS IS ABSOLUTELY RIDICULOUS. IF ITS NOT FIXED THEN THIS RATING WILL STAY AS A 1 STAR! If you need to get a vehicle from here. Hit up Miguel. I was in a bad place, just came out of a BK, credit was shot and I came in with my $1000 and I got into a great vehicle. I came in for one and they worked a better deal for another. I'm truly thankful and I'd recommend this place to anyone!
Vehicle had several major problems. Need new tires & electrical system. They only want to put in a new battery & replace 2 tires with retreads.
Shady dealer with terrible customer service
We negotiated a price by phone prior to driving an hour and a half to the dealer, but when we were ready to purchase they would not honor the negotiated price along with the warranty. We made an appointment to test drive and when we arrived we had to wait an hour and a half before we could even see the vehicle. Then had to wait another half hour for them to change a flat tire to be able to drive it. Plus, the overall atmosphere is very shady - the stereotype you think of for used car salesmen. So there was no way we were buying a car there without the warranty. Honestly I would gladly pay more at another dealership than give these guys a dime of my money.
Not actual price.
The advertised price is a low ball. They added $1000 as I sat down to purchase. They said it was in the ad. It wasn't, I double checked. I have spent years in sales and I consider that unethical. I would have paid what they wanted as long as they took care a couple of small items and two tires.