Pedersen Toyota

Mia.was wonderful to work with and made our purchase of the new RAV4 a breeze.. Looking forward to traveling this spring with all the new amenities for safety and comfort..

I've had good experiences buying cars at Pedersen but cannot recommend their service department. It had degenerated over the years and now is just a complete waste of time and money. I had a Tuesday, 7:30a.m. appointment for checking out a check engine light problem which was due to failure to put the gas cap on correctly, and an intermittent failure of the TPS system. We only have 1 car, so I had to rent a car while my car was in service. I dropped my 2015 Camry off on Monday night so it could be worked on first thing Tuesday, I sent Casey a text Tuesday at 12:30p.m. asking what the ETA would be for completion of my work. He never responded! I called at 1:30 and spoke to him and he advised that they were still waiting for a tech to be assigned to my car. I told him I had to have the car by 3:00 as I was renting a car and didn't want it to expand into a 2-day rental, He said he'd expedite it. At 4:30 they still hadn't finished my car, but on checking with Casey, he said there wasn't a TPS problem. and the TPS display was working as intended. I explained (again) that the failure was intermittent and might have some correlation to colder temperatures. He promised to advise the tech to look into that aspect. I left my spouse at the dealership to go return the rental car, and about a half hour later she was on the way to pick me up. However, when she reached me, and I checked out the instrument panel. the TPS system was not displaying the tire pressures at all. Complete fail!

I did not buy anything, but when I visited the dealership, I found the employees to be friendly and helpful. The salesman I worked with was Mark and he was very nice and responsive. Despite the fact, the dealership was extremely busy that day, Mark came and met me within a few minutes of my arrival he was able to juggle several customers at once and allow me to test drive the vehicle I was seriously looking at.

Marcus said I would get a new windshield for my 2024 Toyota due to temperature causing a crack. That never happened, customer service gaslights you and only care about screwing you over financially

Pedersen has done 80% of our service work on 3 different Toyotas and we always feel that we get a good value for the work.

Advisor Tanner was thorough and helpful. The service was performed quickly and was completed in less than an hour.

Bought my car less than 2 years ago after trading in my perfectly good Toyota Corolla. I was assured the car I purchased was running well, had undergone “$3500 worth in repairs” and that I was getting a reliable vehicle. In the last two years, my brakes have needed replacing, my shocks and struts are in need of replacing, and this week my transmission completely failed. They sold me a lemon. If I could go back and never do business with them, I would. Especially considering they boast about how much they care about their customers and how little they have cared about making this right.

Fabulous experience, no pressure, and felt empowered the entire time. They went above and beyond on getting my vehicle ready and detailed- couldn’t be happier!!

Sam Farmer was pleasant to work with on our purchase. Knows his stuff. Wants to please.

I had a great experience today, easy check-in, efficient servicing, and competent inspection! I was able to schedule additional Required service in the near future right at the desk!