Mercedes-Benz of Northlake

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
129 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 1, 2020

    It was pleasure to work eMichael, he was professional and courteous. I highly recommend him to anyone seeking services for their vehicle, he exceeded my... expectations.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dee, we truly appreciate your 5-star review! Your kind words about Michael mean a lot to us and we?re happy he exceeded your expectations!

  • 5.0 out of 5
    September 29, 2020

    We have bought a few cars rom Todd Nolan (GM) over the years and of course are happy which is why we keep coming back. I am writing this review because... my dad lives out of town and knows how happy we are dealing with Todd Nolan and his staff. They were so accommodating and helpful to my dad; not only in getting him his new car but through the past few months any issues or questions he has had. My dad isn't the easiest to deal with and their patience with him was top notch and I truly am so grateful for such a wonderful, courteous and professional staff. Thank you Mercedes Northlake!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for sharing your 5-star experience with Mercedes-Benz of Northlake! We are blown away by your kind words about our General manager a...nd team! We couldn't agree more, Todd always puts his people first and strives to make every customer feel special! Please let us know if there is anything we can help you with in the future! Have a great day!

  • 5.0 out of 5
    September 23, 2020

    I do not enjoy getting my car serviced and I never write reviews but my experience this month at Northlake Mercedes and with Demarco was worth taking the... time to write this. The ease of the appointment and prompt service was great but really appreciated Demarco’s honest and friendly attention. They were timely, friendly and facility is clean. I will be back for sure. Thank you!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hey JulieNC, thank you for taking the time to share your 5-star experience with Mercedes-Benz of Northlake. We are blown away by your kind words about... DeMarco's quality of customer service! Please let us know if there is anything else we can assist you with in the future- Have a great day!

  • 5.0 out of 5
    September 11, 2020

    Always a pleasure when it comes to great, professional,kind and always aim to please the way Mercedes Benz Northlake are like family and never disappointed... when it comes to having any issue resolve Donald Crump shows compassion in his work and us customers im very pleased as always working with Mr Crump as well as the Mercedes Benz Northlake team plus when there's great staff that is theral and efficient as they are.Thank you so much mbn a special thanks to Mr Crump for the care of my car and as always spectacular customer service meeting all needs and concerns

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Manana, thank you for taking the time to leave a review for us at Mercedes-Benz of Northlake. We're happy DeMarco could meet your expectations! We ...appreciate your kind words!

  • 5.0 out of 5
    September 9, 2020

    Demarco is a great service rep. and always keep you informed of what’s going on with your vehicle . I highly recommend him and Hendricks Mercedes Northlake

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Cy, we are truly honored to receive your 5-star ratings! It's customers like you that truly motivate DeMarco and the rest of the team to keep doing wh...at we do. Thank you for choosing Mercedes-Benz of Northlake!

  • 5.0 out of 5
    September 4, 2020

    Joe Williams, Mike Masotti and Zarhea... the best. The made the process pleasant. Asante sana (in Swahili meaning - Thank you) Northlake offices, Charlotte,... NC

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Bradley, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Northlake.

  • 3.0 out of 5
    August 28, 2020

    I have worked with a number of service people at Mercedes but I will tell you that DeMarco Crump is the worst. He always seem like he’s too busy to answer... questions about your vehicle or that you’re wasting his time. If I am getting my service vehicle then I want to know what’s going on because these services are expensive. I would advice to go to any service person but him because he really does not care about the customer and will make you feel that way. I normally don’t write a review but when you spend all that money for a Mercedes and to get it serviced then you deserve top notch customer service. I will not be going to Northlake anymore. I will drive to another dealership from now on even if it is a little more inconvenient.

    1.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello! We noticed you left a review on our other social media sites regarding your experience. We take our customer?s feedback extremely serious and w...ould like to further discuss your visit. At your convenience, please give me a call at 704-379-4808. We hope to hear from you soon. -Paola Heras - Client Relations Manager

  • 5.0 out of 5
    August 22, 2020

    everything was so good!! Thanks so much!!?? I appreciate everything!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your 5-star ratings, Mercedes! We are thrilled to hear your purchasing process went well! Please let us know if there is anythin...g else we may assist you with in the future! Have a wonderful day!

  • 5.0 out of 5
    July 7, 2020

    Paul at Mercedes Benz at Northlake was very helpful with our car purchase. He answered emails, calls, text quickly and got us the information we needed... before we purchased. We purchased a used challenger but the clean up they did to the car was like they treated their Mercedes. It turned out wonderfully. I would purchase from them again.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Chundra, we truly appreciate your 5-star rating! Thank you for sharing your kind words about Paul and your overall customer experience.

  • 5.0 out of 5
    June 23, 2020

    I will say if you're in the market for a new car go to Mercedes-Benz Northlake and ask for Paul. He is phenomenal amd make the purchase experience about... you. His knowledge of the vehicle and overall support, agile and making this process seamless. When I say seamless thats exactly what I mean. I have purchased a few vehicles but never had the experience like this before. It was fast and detailed. After moving to the finace manager Nancy it was thorough and explained the financial to where nothing was missed. The last part of the buying experience was with Natalie. She ensures you leave knowing how to operate the advanced technology of the vehicle. She took her time and made she to customize the vehicle to you. Overall this was a great experience and I'll be back. Natalie I make sure i create my car name. Thanks again for this experience

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Missie, thank you for your 5-star rating and kind words about our staff at Mercedes-Benz of Northlake! We are so happy to hear every aspect of your pu...rchase went great. Please let us know if there is anything else we can assist you with in the future!

View More Reviews