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DARCARS Chrysler Dodge Jeep Ram of Rockville

3.9
(356 reviews)
Visit DARCARS Chrysler Dodge Jeep Ram of Rockville
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–4:00pm
Sunday 12:00pm–5:00pm Closed
New (301) 637-4759 (301) 637-4759
Used (301) 637-4817 (301) 637-4817
Service (301) 825-9120 (301) 825-9120

Inventory

See all 212 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since October 2022.
At DARCARS Automotive Group our goal is to take customer service to a whole new level. We don't want you to be just satisfied. We want you to love every aspect of your interaction with us... From sales and financing to parts and service and all touch points in between. We realize that we cannot use our own yardstick to judge our success. Rather it is your overall experience and the enjoyment it brings that will determine whether we have reached our goals. With that in mind we hope you're ready to become one of the very happy people who call themselves a DARCARS customer.
Stop in today for your test drive!

Service center

Phone number (301) 825-9120

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Reviews

3.9
(356 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Helen excelled in aiding my car purchase, guiding me

Helen excelled in aiding my car purchase, guiding me through the process seamlessly and efficiently.

5.0

Helen excelled in aiding my car purchase, guiding me

Helen excelled in aiding my car purchase, guiding me through the process seamlessly and efficiently.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Crystal, providing outstanding customer care with a smile is always a top priority, and it's wonderful to hear we're meeting our goal. Thank you for your business and we look forward to seeing you again down the road!

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3.0

This dealership is very slow and would not process MD

This dealership is very slow and would not process MD chesapeake tags. I will not recommend them for anything.

3.0

This dealership is very slow and would not process MD

This dealership is very slow and would not process MD chesapeake tags. I will not recommend them for anything.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Hi! I'd love to connect with you over the phone so we can discuss this further. I'm having trouble locating you in our customer database under this screen name - would you mind reaching out to my team and I at 800-327-2277 when you have a moment? My colleagues Ivory and Sherlene are both in today and would love to assist. Thank you!

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5.0

Helpful, responsible, patient, , I extremely recommend

Helpful, responsible, patient, , I extremely recommend this dealership because of their knowledge and attitude towards customers.

5.0

Helpful, responsible, patient, , I extremely recommend

Helpful, responsible, patient, , I extremely recommend this dealership because of their knowledge and attitude towards customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that our DARCARS Chrysler Dodge Jeep Ram of Rockville team delivered the accommodating and gratifying service we aim for! Thank you for your business and kind words - we hope to see you again!

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5.0

Had a really smooth experience with everyone I worked

Had a really smooth experience with everyone I worked with. Miguel was really great. He was upfront, knowledgeable, and not pushy at all. Will definitely go back to them again.

5.0

Had a really smooth experience with everyone I worked

Had a really smooth experience with everyone I worked with. Miguel was really great. He was upfront, knowledgeable, and not pushy at all. Will definitely go back to them again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Our customer relationships are our foremost concern, and we're glad to hear that's clear. Thank you for the stellar rating and for allowing us to serve you - the entire DARCARS Chrysler Dodge Jeep Ram of Rockville team appreciates it!

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1.0

They do not recognize pricing.

They do not recognize pricing. Given by cars.com. They don’t even acknowledge cars.com when mentioned there pricing shown is also after incentives that may be available so when you work out pricing keep that in mind.

1.0

They do not recognize pricing.

They do not recognize pricing. Given by cars.com. They don’t even acknowledge cars.com when mentioned there pricing shown is also after incentives that may be available so when you work out pricing keep that in mind.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Hi there, I think this may be a misunderstanding. We honor all of our pricing and only include rebates all customers qualify for on our pricing. I'm having trouble locating you in our customer database under this screen name - if you don't mind reaching out to my team and I at 800-327-2277 when you have a moment, my colleagues Sherlene and Kim are both in today and would love to assist. Thank you!

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5.0

I truly recommend Darcars Chrysler Dodge Jeep Ram of

I truly recommend Darcars Chrysler Dodge Jeep Ram of Rockville. My saleswoman Crystal was very helpful in finding me a Jeep Wrangler with all the specific upgrades I wanted. The manager, Layla, was very efficient and AMAZING at her job. She was extremely accommodating and well spoken. The finance guy, Ali, was also great. He walked us through everything and made sure we understood everything thoroughly. They have an amazing staff and I will definitely continue going to DARCARS of Rockville for all my car needs.

5.0

I truly recommend Darcars Chrysler Dodge Jeep Ram of

I truly recommend Darcars Chrysler Dodge Jeep Ram of Rockville. My saleswoman Crystal was very helpful in finding me a Jeep Wrangler with all the specific upgrades I wanted. The manager, Layla, was very efficient and AMAZING at her job. She was extremely accommodating and well spoken. The finance guy, Ali, was also great. He walked us through everything and made sure we understood everything thoroughly. They have an amazing staff and I will definitely continue going to DARCARS of Rockville for all my car needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Aly, providing outstanding customer care with a smile is always a top priority, and it's wonderful to hear we're meeting our goal. Thank you for allowing the DARCARS Chrysler Dodge Jeep Ram of Rockville team to assist you with your automotive needs, and we hope you have many happy miles in your new Wrangler!

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1.0

Worst dealership I ever dealt with.

Worst dealership I ever dealt with. I am 82 years old and currently own 5 cars so I have dealt with a lot of dealers over the years. I looked at a 2022 Chrysler Pacifica listed at $33,435 on their lot in I offered $30K. They came down to $32,249 (3.5%). I increased my offer by 3.5% to $31.065. Then they Raised their price to more than $34,000. When it did not sell they moved it to another lot in Fairfax at the same price. Finally they called me and said they would agree to come back down to $32,249. I offered $32,000 and thought we were close to a deal. Then they said it would come to more than $36 ,000 after including certain mandatory fees, which they have to include. I said that seemed like a lot of extra fees, and I asked what they were. They told me that in addition to tax and licensing there was a "dealer fee" of around $1,000. I asked them what the fee included and they said it was the use of their computer program assembling the fees, or something like that. I said I wasn't going to pay their "dealer fee". This is price gouging pure and simple. I wonder how many other buyers have been coerced into paying this "dealer fee"?

1.0

Worst dealership I ever dealt with.

Worst dealership I ever dealt with. I am 82 years old and currently own 5 cars so I have dealt with a lot of dealers over the years. I looked at a 2022 Chrysler Pacifica listed at $33,435 on their lot in I offered $30K. They came down to $32,249 (3.5%). I increased my offer by 3.5% to $31.065. Then they Raised their price to more than $34,000. When it did not sell they moved it to another lot in Fairfax at the same price. Finally they called me and said they would agree to come back down to $32,249. I offered $32,000 and thought we were close to a deal. Then they said it would come to more than $36 ,000 after including certain mandatory fees, which they have to include. I said that seemed like a lot of extra fees, and I asked what they were. They told me that in addition to tax and licensing there was a "dealer fee" of around $1,000. I asked them what the fee included and they said it was the use of their computer program assembling the fees, or something like that. I said I wasn't going to pay their "dealer fee". This is price gouging pure and simple. I wonder how many other buyers have been coerced into paying this "dealer fee"?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Hi Mr. Taylor, thank you for speaking with our General Manager this morning. We appreciate your time and look forward to assisting you!

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5.0

Employees make the dealership

My experience was excellent based on the efforts of Hamid Bashiri. He was helpful, competent, patient and knowledgeable. I am a return customer and that is largely due to Mr. Bashiri who has always been very honest and trustworthy and I know I will get the right car, price and financing to meet my needs. I wish all dealerships had someone like this!

5.0

Employees make the dealership

My experience was excellent based on the efforts of Hamid Bashiri. He was helpful, competent, patient and knowledgeable. I am a return customer and that is largely due to Mr. Bashiri who has always been very honest and trustworthy and I know I will get the right car, price and financing to meet my needs. I wish all dealerships had someone like this!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Our customer relationships are our foremost concern, and we're glad to hear that's clear, MJ. Thank you for the stellar rating and for allowing us to serve you - the entire DARCARS Chrysler Dodge Jeep Ram of Rockville team appreciates it!

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5.0

Best experience by far I had with this dealership.

Best experience by far I had with this dealership. We all appreciate a good customer service

5.0

Best experience by far I had with this dealership.

Best experience by far I had with this dealership. We all appreciate a good customer service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Customer satisfaction is our top priority, and we truly appreciate your recognition, Tommy. We hope to see you again in the near future!

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5.0

They put my trust back in dealerships in a time that I

They put my trust back in dealerships in a time that I was really getting fed up with trying to purchase a new car post Covid. Met with Mo, he was really responsive and kind. Shared stories and worked up a deal that I went through on just 2 days later. ZERO PRESSURE which was good cause im a hot head and get upset quick. Layla who I think was the sales manager was compassionate and easy to work with. I didn't feel cornered, I felt if I had a voice. I actually ended up messing up the numbers put the deal still worked out and they helped me figure things out. I can't speak for other team members here but Mo and Layla were Gems.

5.0

They put my trust back in dealerships in a time that I

They put my trust back in dealerships in a time that I was really getting fed up with trying to purchase a new car post Covid. Met with Mo, he was really responsive and kind. Shared stories and worked up a deal that I went through on just 2 days later. ZERO PRESSURE which was good cause im a hot head and get upset quick. Layla who I think was the sales manager was compassionate and easy to work with. I didn't feel cornered, I felt if I had a voice. I actually ended up messing up the numbers put the deal still worked out and they helped me figure things out. I can't speak for other team members here but Mo and Layla were Gems.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us such a wonderful review; our team will be pleased to read this! Customer satisfaction is our top priority, and your review reaffirms the hard work we put in every day. So thanks again for your kind words, and we look forward to seeing you next time!

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