DARCARS Chrysler Dodge Jeep Ram of Rockville

Reviews

4.5
(69 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

Want to share your experience with this dealership?

Write a review
5.0

Outstanding sales and financial consultants!

Nothing but the best customer service and financial advisor. Mohsen and Saji we’re competent, knowledgeable, and very professional. I’m sad and sorry to hear others didn’t have as pleasant of an experience as I did, I highly recommend both of these fine gentlemen for their entire process of buying a new car.

Dealer response

We're thrilled to read this review. Thank you for sharing your experience with us and thank you for your recommendation. Congrats on your new vehicle!

1.0

Worst buying experience of my life

I'm so angry, sad, and shocked about these 2 weeks which have passed and I still haven't had any communication, purchase agreement, fees explained. Being I am out of NY and the Jeep is in Maryland, I knew this would be tough. But no communication, sales doesn't answer questions or call back. The salesman, Carlos, seemed in experienced and young. The General Mgr Ali was mocking me, rude, kept drilling me about trade in prices that he paid on this vehicle before it was being sold to me. Andy, another Mgr, never called me back, even promising he would. Then the last day of a 3 day weekend, after explaining the bank was closing in 3 hours. I need purchase agreement so I can get loan and come get vehicle over the weekend. Now Omar took over the task and it was too late, by the time I got the email to leave the last deposit and a new purchase agreement was emailed, the underwriters were gone. After I tried all week, got ignored, even called their corporate store and spoke to Bethany 3 separate times to be a liason. It's the worst car buying experience of atleast 28 years of My life! My husband and I are loyal Dodge, Jeep buyers and I feel ashamed that this dealership scammed me as they did. It was as if they didn't want to sell the vehicle. No interest in helping me at all!!!! I would give them NEGATIVE STARS if I could. Buyers beware.

Dealer response

Our team takes customer satisfaction seriously and it's disappointing to read about your experience. Would you be willing to give us a call? We would like to learn about what transpired and we won't be able to get in touch without your full name. Thank you, DARCARS Customer Relations customerrelations@darcars.com or 1-800-327-2277

1.0

Avoid this dealer like the plague

Run as fast as you can the opposite away from this terrible dealership. Both Jaryd, Manuel and Ali run the place like a used car dealership. Looking for dishonesty, backpadeling and nickel and diming? This dealership is for you!

Dealer response

We are disheartened to learn that you feel any distrust with our team, and we would like to follow up with you. Please reach out to us directly when you have a moment. If you're open to discussing this further, please call us at 800-327-2277 or email us at customerrelations@darcars.com. We would love to make things right if you give us another chance Thank you, DARCARS Customer Relations

1.0

Save your time. Find another place.

Here is another NO STAR review from me as it seems the first one has been conveniently removed. I have been waiting for over three month now for an answer from the service department, who was supposed to get a decision from their corporate office about fixing my fender flairs, but I have gotten no answer, no phone call, nothing.... Terrible service, unprofessional and simply unacceptable.

Dealer response

Dear Nick, Your review is very concerning to us and we'd like to help you. We would appreciate if you would contact our customer care team by calling 800.327.2277 or customerrelations@darcars.com, to speak to us about your experience. Thank you, DARCARS Customer Relations

1.0

AWFUL AWFUL AWFUL Experience

Once you've driven off the lot? Forget it. You're nobody! Making payments on a new car I can't even drive. They Refuse to address it

5.0

Real M.V.P

Best costumer service all around! Bought two cars from Henry and I woulnt think twice to go back to this dealer if I needed a third car.

Dealer response

Thank you for sharing your wonderful words! Let us know if you need anything. Enjoy!

5.0

Great experience

Very friendly and great experience. Our salesman Cedrick Marcelin was awesome. We felt very comfortable and at ease the whole time.

Dealer response

Thank you Mr. Gooden! We are pleased that Cedrick was able to assist you with your purchase! Thank you for sharing this with us! Enjoy!

4.3

Wonderfully charismatic and friendly.

We worked with Sameh when we arrived at the dealership. Sameh was very courteous and friendly and seemed absolutely genuine. If you want a no-hassle, non-pushy experience I would recommend Sameh. It is nice to work with someone that carries a smile in their bag.

Dealer response

Thank you for taking the time to give us your feedback. We appreciate your kind words! We look forward to seeing you again soon.

5.0

Mr. Komeha... Thank You!

Mr. Komeha, thank you today for your service and professionalism. In an ideal world would had bought the car today under better financing In any event, wanted to thank for being frank, easy going, and very professional. All the best, David

Dealer response

Thank you for taking the time to give us your feedback, David! We appreciate your kind words and hope to see you again soon!

5.0

Great Sales Experience!

GREAT EASY PROFESSIONAL experience buying my new Jeep Cherokee without any pressure. Sameh Komeha approached us with a very nice welcoming smile and made us feel we are shopping our new car with a friend and not with a salesperson who just want to sell anything and take our money!! And guess what he did after we purchased the 2015 Jeep Cherokee??. He ordered for us as a gift from his own pocket all weather mats! If you want to have the same experience ask for Sameh!

Dealer response

Thank you for taking the time to give us your feedback, Sally! We appreciate your kind words and hope you enjoy your beautiful new Cherokee!

Read all 69 reviews