DARCARS Chrysler Dodge Jeep Ram of Rockville Hours
At DARCARS Automotive Group, our goal is to take customer service to a whole new level. We don't want you to be just sat
isfied. We want you to love every aspect of your interaction with us... From sales and financing to parts and service and all touch points in between. We realize that we cannot use our own yardstick to judge our success. Rather it is your overall experience, and the enjoyment it brings, that will determine whether we have reached our goals. With that in mind, we hope you're ready to become one of the very happy people who call themselves a DARCARS customer.
"Stop in today for your test drive!"
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Here is another NO STAR review from me as it seems the first one has been conveniently removed. I have been waiting for over three month now for an answer... from the service department, who was supposed to get a decision from their corporate office about fixing my fender flairs, but I have gotten no answer, no phone call, nothing.... Terrible service, unprofessional and simply unacceptable.
Dear Nick, Your review is very concerning to us and we'd like to help you. We would appreciate if you would contact our customer care team by calling... 800.327.2277 or email@example.com, to speak to us about your experience. Thank you, DARCARS Customer Relations
Once you've driven off the lot? Forget it. You're nobody! Making payments on a new car I can't even drive. They Refuse to address it
Best costumer service all around! Bought two cars from Henry and I woulnt think twice to go back to this dealer if I needed a third car.
Thank you for sharing your wonderful words! Let us know if you need anything. Enjoy!
Very friendly and great experience. Our salesman Cedrick Marcelin was awesome. We felt very comfortable and at ease the whole time.
Thank you Mr. Gooden! We are pleased that Cedrick was able to assist you with your purchase! Thank you for sharing this with us! Enjoy!
We worked with Sameh when we arrived at the dealership. Sameh was very courteous and friendly and seemed absolutely genuine. If you want a no-hassle, non-pushy... experience I would recommend Sameh. It is nice to work with someone that carries a smile in their bag.
Thank you for taking the time to give us your feedback. We appreciate your kind words! We look forward to seeing you again soon.
Mr. Komeha, thank you today for your service and professionalism. In an ideal world would had bought the car today under better financing In any event,... wanted to thank for being frank, easy going, and very professional. All the best, David
Thank you for taking the time to give us your feedback, David! We appreciate your kind words and hope to see you again soon!
GREAT EASY PROFESSIONAL experience buying my new Jeep Cherokee without any pressure. Sameh Komeha approached us with a very nice welcoming smile and made... us feel we are shopping our new car with a friend and not with a salesperson who just want to sell anything and take our money!! And guess what he did after we purchased the 2015 Jeep Cherokee……. He ordered for us as a gift from his own pocket all weather mats! If you want to have the same experience ask for Sameh!
Thank you for taking the time to give us your feedback, Sally! We appreciate your kind words and hope you enjoy your beautiful new Cherokee!
Overall it was a good experience. When I got home, I discovered that my new car had a dent that we didn't see at the time of purchase. The dent was fixed... by DARCARS and I was given a rental car during the time it took for the repairs.
I had shopped around the internet and local Chrysler Dealers (Rockville, MD area), Darcars had the 200C that suited me perfectly. Just "blow-ed out loaded... !" The color and goodies were all there. Now for the price. It looked like it might not happen. We were f--a--r apart. They knew that I wanted it (my bad), because when you see this vehicle and all the quality with 6 cylinders and nine speed tranny, ya can't help but get excited. We did the back and forth thing. And it occurred to me that they really wanted me to have the car. So I got the deal. This 2015 beauty was gonna be mine. They were working for ME. What dealer does that ? And more TRUTH of the matter...this is my 5th car from Darcars. I don't even know why I looked elsewhere. Arthur Oluwole was a gentleman and professional but "cool' at the same time. I could talk with him. Salespeople could take a lesson from Arthur. But it would not have happened without Tavir. Yup, I went away with a new car,probably the best value on the road today, and everyone was happy. My face is sore from smiling. I would advise others to go to Darcars Chrysler...look and drive the 200C and get a sore face. No bull...just the facts. Thanks, John L.
Larry D. Payne was very nice, polite, understanding, comprised on a great deal on my new car. I had a very pleasant experience buying a car from him and... I recommend him to anyone that goes to Darcars, Rockville and buys a dodge, Chrysler etc... Thank you.