Chrysler Jeep Dodge RAM of Rockville

We have been longtime customers at Darcars Jeep, having leased multiple vehicles from them over the years. Unfortunately, our recent experience has been disheartening and has changed our perspective on this dealership. While we were initially pleased with the staff’s apparent friendliness, our most recent interactions have involved misleading information, unfulfilled promises, and pressure to leave positive reviews in exchange for incentives. Notably, a sales manager urged us to post a favorable review in return for receiving something extra with our previous lease. This practice casts doubt on the authenticity of the dealership’s high ratings. Most concerning is the pattern of deceptive sales practices surrounding our leases and the DARCARS Assurance Package. We were repeatedly promised the ability to trade in our leased vehicles at any time with no out-of-pocket cost and a guaranteed above-market trade-in value, yet when trying to exercise these benefits, we faced resistance, undisclosed fees, and a lack of transparency from the dealership. Attempts to resolve these issues led to delays, shifting explanations, and little accountability from management. In light of these issues, we have filed a formal complaint with the Maryland Attorney General’s Consumer Protection Division. Our complaint details the misleading sales tactics, undisclosed add-on fees, and failure to honor the very assurances that influenced our decision to lease with Darcars Jeep Rockville. It’s worth noting that our experience mirrors the broader pattern of misconduct that resulted in a major lawsuit and $3 million settlement against Darcars of Bowie, Inc. The Attorney General’s action against the Bowie dealership was prompted by widespread complaints of hidden “sales commission” fees, misrepresented add-ons such as the Assurance Package, and failure to disclose terms to consumers—a pattern we, too, have encountered in Rockville. Instead of feeling valued as repeat customers, we now feel deceived and ignored by assurances that were never honored and by a process that lacked transparency and integrity. We cannot recommend Darcars Jeep to anyone seeking a trustworthy or honest dealership. If you are considering doing business here, proceed with caution: insist on every promise in writing, scrutinize all add-ons, and be prepared for the possibility that even written assurances may not be honored. Our experience was the opposite of what we were led to believe and what every consumer deserves.

Horrible scamming dealership just look at how many lawsuits they have generated just in the last 20 years screwing over the general public here in Rockville Md. Brian Ferguson who was working with them

I was unhappy with the tactics. Please read my email below to the used car sales mgr. who was dealing with me. Hello Marius. I was hoping you could explain something to me. When I first inquired about this car, it was early September and it was about $29,500. I was told the same thing you explained to me that as long as the offer was within two or $300 you could do that but that you just don’t have enough money in the cars to deviate. I see now that the price is all the way down to $26,700. That’s just shy of a $3000 drop. I was told they’re just wasn’t any room to move more than a few hundred dollars yet here we are at $26,700. . Please explain that to me. Again, if I can be out the door for $25,000 I’d be very interested. Thank you, Marius Sincerely Ken

Helen excelled in aiding my car purchase, guiding me through the process seamlessly and efficiently.

This dealership is very slow and would not process MD chesapeake tags. I will not recommend them for anything.

Helpful, responsible, patient, , I extremely recommend this dealership because of their knowledge and attitude towards customers.

Had a really smooth experience with everyone I worked with. Miguel was really great. He was upfront, knowledgeable, and not pushy at all. Will definitely go back to them again.

They do not recognize pricing. Given by cars.com. They don’t even acknowledge cars.com when mentioned there pricing shown is also after incentives that may be available so when you work out pricing keep that in mind.

I truly recommend Darcars Chrysler Dodge Jeep Ram of Rockville. My saleswoman Crystal was very helpful in finding me a Jeep Wrangler with all the specific upgrades I wanted. The manager, Layla, was very efficient and AMAZING at her job. She was extremely accommodating and well spoken. The finance guy, Ali, was also great. He walked us through everything and made sure we understood everything thoroughly. They have an amazing staff and I will definitely continue going to DARCARS of Rockville for all my car needs.

Worst dealership I ever dealt with. I am 82 years old and currently own 5 cars so I have dealt with a lot of dealers over the years. I looked at a 2022 Chrysler Pacifica listed at $33,435 on their lot in I offered $30K. They came down to $32,249 (3.5%). I increased my offer by 3.5% to $31.065. Then they Raised their price to more than $34,000. When it did not sell they moved it to another lot in Fairfax at the same price. Finally they called me and said they would agree to come back down to $32,249. I offered $32,000 and thought we were close to a deal. Then they said it would come to more than $36 ,000 after including certain mandatory fees, which they have to include. I said that seemed like a lot of extra fees, and I asked what they were. They told me that in addition to tax and licensing there was a "dealer fee" of around $1,000. I asked them what the fee included and they said it was the use of their computer program assembling the fees, or something like that. I said I wasn't going to pay their "dealer fee". This is price gouging pure and simple. I wonder how many other buyers have been coerced into paying this "dealer fee"?