Criswell Chevrolet Hours
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We listen and you matter, because We're Driven by YOU! Check out our customer reviews and see why your friends and neighbors are shopping at Criswell Automotive. Criswell began as a family owned Chevrolet dealership in Gaithersburg in 1972. Today, we're still a family owned and operated business that has expanded to two locations and multiple dealerships including Chrysler Jeep Dodge RAM, Honda, Nissan, FIAT, Commercial Trucks and Isuzu Trucks.
At Criswell, you, the customer, are our first priority. Criswell's goal is to lead the way in providing our customers with outstanding sales and service.
"We listen and you matter, because We're Driven by YOU!"
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I have purchased many vehicles from Mike Furman for years. He is the most knowledgeable sales person especially when it comes to Vettes. He has a knack... to assist with the perfect vehicle. Thanks. Mike for making the experience enjoyable.
Thank you so much for your continued relationship with Criswell! We appreciate these kind words and positive feedback for Mike and the Criswell team.... We look forward to working with you again for all of your future automotive needs!
I've had the pleasure of purchasing 4 cars with Gene. He is honest, knowledgable and always has a smile. Gene has great communication and is always quick... to answer any question. We are very happy with our Jeep purchase.
Congratulations on the purchase of your awesome new Jeep! We are ecstatic to hear that Gene's knowledge, professionalism, and friendliness keep you c...oming back to Criswell!
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The experience I had with the guys from Criswell in Gaithersburg was simply amazing. I still can't believe how lucky I was to find these guys. They were... very transparent with their pricing and gave me a detailed breakdown of all the fees and taxes in an easy to read email before I came to the dealership, and this was one of the reasons I went there because the dealerships in my area were not as forthcoming with their pricing and it was hard to tell what the final price of the vehicle was going to be after all the fees. I thought I knew what my monthly lease payment was going to be because I ran all the numbers and figured everything out before I came there. I thought that this number was going to be the lowest possible monthly lease payment on this specific car. Most dealerships I have been to always try to figure out the monthly payment you are willing to pay and work backwards from there to get the most money out of you, but not the guys at Criswell. Russell Carter, Joey Ryall, and Greg Hoffman were simply amazing! They were more focused on getting me familiarized with the car I was interested in and never asked me what my target monthly lease payment was. They already provided me with all the pricing, taxes and fees upfront, so all they had to do was to plug the numbers in and see what came out. The result was actually a lower monthly payment than I expected! On top of that, Russell and Greg found a way to lower my monthly lease payment even further without me even asking them! I really can't thank these guys enough, they were truly looking out for my best interests! Joey also spent a lot of time helping me setup all the electronic gizmos in the car and connect them with my phone, he was truly helpful and knowledgeable professional. This was a dream experience, and I would tell anyone looking for a Chevy to go straight to Criswell!
Pinch yourself, you're not dreaming Ethan! We're so glad that our team was able to work out lower payments than you were expecting and provided you wi...th such a great sales experience. We're happy to hear that Joey was able to get you acclimated to your new car. Thank you for taking the time to provide such a detailed review and know that we certainly appreciate your recommendation of our team!
Once again, Russell has set the bar for what a car buying experience can be. He is honest, provides fast, clear communication and does what it takes to... ensure you get exactly what you're looking for in a fair and seamless transaction. There is a reason that I have been buying all of my vehicles from Russell for over a decade!
Thank you so much for your continued relationship with Russell and the Criswell team! We are thrilled that our top notch service makes returning to C...riswell an easy choice!
This is our second vehicle from Criswell and our second purchase thru Chip..........just a nice guy,really goes way beyond what he needs to,on both occasions... he easily closed the deal. I travelled a long way to buy.........I live near 14 dealerships,but CUSTOMER SERVICE is HUGE to me...........great car,but unhelpful staff,I won't buy,BUT,if you want and expect great customer service,very fair current market prices,the this DealerShip is THE car buying destination. I confuse many sales people as I select my vehicle,then talk numbers...........if the numbers are fair,THEN I will test drive.Chip took it all in his stride.Also,he IS a car guy,which I like because he KNOWS his products.Finanace Manager was cool as well ,no forced up selling of add ons.They were offered,but declined and he was understanding of that.Everyone there is friendly,no one looks down their nose at you,FULL disclosure and paperwork to back up any reconditioning the vehicle had prior to sale. This IS a one stop shop and the Dealers near me should pay them to learn customer service. When I bought the second vehicle,it had one key and fob,Chip made sure I had the second of each and will get the fob programmed when I go in for an oil change.How good is that?
Congratulations on your recent purchase! We strongly believe that every vehicle and every customer deserve the best possible care and we are pleased ...that your visit reflected this! Enjoy your new vehicle and please don't hesitate to reach out to any of our team members if there is anything additional we can assist you with.
Kathryn was extremely responsive and did exactly what she said she would do. I would do business with her again and also recommend her to others.
We are thrilled to hear that you had a recommendation worthy experience with Kathryn! We look forward to working with you again for all of your futur...e automotive needs.
Best hassle free experience ever, he was super polite and very welcoming and tried his very best to help me which he did. I'm in love with my Jeep and... even though I drove almost two hrs I would definitely be back whenever I'm in the market for a new ride. Thank You soooooo much!!!😊
Congratulations on the purchase of your new Jeep! Thank you for taking the time to provide us with this feedback. We always love to hear how happy o...ur customers are with their new vehicles!
Kathryn was outstanding. She was very knowledgeable and friendly and made buying a vehicle a pleasure, even though I came from out of state. Thank you!
Thank you for choosing Criswell for your new vehicle. We are very happy to hear that you had an excellent experience with Kathryn!
Excellent customer service by Kathryn and Kevin. They made car buying much more enjoyable. Morris Williams was very professional in the finance department.... Just a great job by everyone.
Wonderful! We are ecstatic to hear that our team worked together to exceed your expectations for what the car buying experience can be!
We had a great experience. Kathryn was attentive and easy to work with. Morris Williams was patient while explaining our paperwork. Again, a great experience....
Thank you for taking this time to highlight the professionalism, knowledge, and helpfulness of our team members! If there is anything additional we c...an assist you with, please do not hesitate to reach out to any of our team members.