Criswell Chevrolet

The experience I had with the guys from Criswell in Gaithersburg was simply amazing. I still can't believe how lucky I was to find these guys. They were very transparent with their pricing and gave me a detailed breakdown of all the fees and taxes in an easy to read email before I came to the dealership, and this was one of the reasons I went there because the dealerships in my area were not as forthcoming with their pricing and it was hard to tell what the final price of the vehicle was going to be after all the fees. I thought I knew what my monthly lease payment was going to be because I ran all the numbers and figured everything out before I came there. I thought that this number was going to be the lowest possible monthly lease payment on this specific car. Most dealerships I have been to always try to figure out the monthly payment you are willing to pay and work backwards from there to get the most money out of you, but not the guys at Criswell. Russell Carter, Joey Ryall, and Greg Hoffman were simply amazing! They were more focused on getting me familiarized with the car I was interested in and never asked me what my target monthly lease payment was. They already provided me with all the pricing, taxes and fees upfront, so all they had to do was to plug the numbers in and see what came out. The result was actually a lower monthly payment than I expected! On top of that, Russell and Greg found a way to lower my monthly lease payment even further without me even asking them! I really can't thank these guys enough, they were truly looking out for my best interests! Joey also spent a lot of time helping me setup all the electronic gizmos in the car and connect them with my phone, he was truly helpful and knowledgeable professional. This was a dream experience, and I would tell anyone looking for a Chevy to go straight to Criswell!

We went in with negative equity on our vehicle and not so good credit. Instead of pushing us away, Pete and the team did everything they could to get us in the SUV we WANTED. I'm never going to any other dealership. They will have my family's business forever.

Came in for an oil change and told representative I may have an oil leak. Dealer found oil leak as well as a coolant leak. I had to leave my car for 2 1/2 days and Criswell provided me with a loaner vehicle at no cost to me. A lot of time and labor was involved in making the repairs and I was kept informed on a daily basis. The technician as well as his manager road tested the car and it was returned good as new. I even received a free car wash. I have been going to Criswell for over 20 years and have bought all but one of my vehicles from them. I currently have a Buick Encore and return to Criswell for all of my service needs even though the Buick dealer is right down the street from me (I live 1/2 hour away from Criswell). EVERYONE I have come in contact with over the years is professional, kind and provides exemplary service. Tammy Tipton is friendly, professional and was especially accommodating to my needs and provided updates on a daily basis as well as arranging for a loaner vehicle.