Courtesy Hyundai Tampa

My family has been in the market for a Hyundai for a couple weeks and we had contacted Courtesty Hyundai early on in the process, thinking they would be... the best dealership to find a 2019 with lower miles for us. Caleb was the salesperson assigned - and for about two weeks he promised one deal after another that NEVER manifested. Finally, we settled on another car, but my husband wanted to give Caleb one more chance while we were waiting to have the vehicle examined by our mechanic. Miraculously, as soon as Caleb heard about our impending deal, he not only had a better deal for us...but an AMAZING deal. Caleb immediately offered us another 2019 with a third of the miles and more options for the SAME price. We explained that the car we were planning to buy had higher mileage and fewer features, but he just kept repeating, "I'll either beat it or meet it," in reference to our other offer. Imagine our excitement to be offered a much nicer car for the same price! We'd heard that you could get better deals at the end of the month - and we have truly excellent credit - so we believed him. In fact, we immediately agreed to come to the dealership for a test drive that afternoon. When I visited Courtesy Hyundai's website to look at at the car being offered (because Caleb couldn't be bothered to send a link like other salespeople), I noted that the website stated that the car could be brought to us for a test drive. My mother has serious health issues, so we have to stay covid-free so that we can care for her after heart surgery; thus, we requested that they bring the vehicle to us for a test drive, as it's much safer. It seemed like once Caleb realized we weren't coming into the dealership so that he could try to steer us away from the 2019 and toward a new car, his tune suddenly changed. When I followed up with Caleb regarding the test drive, he texted: "I'm sorry I can't get to that price point. Good luck in your search" I responded: "Why did you bother? You said you could do it." He said, "I wanted to see if I could..." In my world, wanting to do something and actually doing something are two completely different things. To find out that Caleb wasted our valuable time with another pipe dream price was frustrating and a real disappointment. To make things worse, Caleb's manager defended his actions aggressively, and refused to fix the situation. He didn't even apologize. When I told him that this felt like bait and switch, he began verbally attacking me and accusing me of trying to ruin a young man's life because I said I would be writing a review and filing a complaint with the BBB. Unbelievable! This review has not been written to destroy anyone's life, but to warn all the innocent buyers out there. Don't allow salespeople like Caleb to waste hours, days or weeks of your time, causing you to potentially lose out on other opportunities. If you take anything from this review, let it be this: BUYER BEWARE! Whatever deal you're promised can disappear into smoke - particularly if it's a GOOD deal. If you're promised something that seems too good to be true, it probably is. In our case, this was true EVERY SINGLE TIME Caleb had a "great deal" for us. Since management has no problem with their salesperson's regular practice of promising what he can't to deliver - and would rather attack you if you dare call them on it - do yourself a favor and find another dealership. Don't let this happen to you. If this review has been helpful, please rate it. Good luck!

Caleb Prieto was our Sales Rep when leasing our Hyundai Sonata. Caleb was courteous, respectful, thorough and a pleasure to work with. He made sure that... our experience was a positive one and we would definitely send family and friends to negotiate their purchase or lease with him. Thank you Caleb for making me happy. Mr. and Mrs. R. Simon

Brittany is excellent at her job ,she made us comfortable and laugh.we would definitely come back to buy a car as long Brittany. She is Awesome ����

Caleb Prieto put in WORK to help us get the perfect family car. I was very specific with what I wanted from the color of the car, to the features, to the... price and he made it happen. My husband and I were very impressed with how this dealership navigated our many requests. The GM, Josè, even took the time to ensure that we were getting a deal that worked for our family. You could tell these guys genuinely wanted us to be satisfied with whatever we purchased and that gave us a huge sense of comfort. I highly recommend Courtesy Hyundai!!!

Have waited 4 months for title and tag in South Carolina after purchasing Palisade Limited from this dealer. Never return calls, and have now made my... pre-existing vehicle illegal after falsely switching its tag. Have actually sent me a Florida Dealer license plate in the meantime. Have paid sales tax and vehicle property tax to them and still no progress. Purchasing experience great, follow up terrible. Beware!!!!

I shopped around alot before deciding to buy my car. The best deal I found was here. I did it all on line and phone. In the end I found this dealership... to be totally honest and very efficient. I would only recommend them to buy a Hyundai.

Great gentlemen, answered all questions and made sure me and my family was taken care of regardless of the situation would recommend greatly and help is... worth checking out got the best deal for me!!!

Best buying experience in 50 plus years. Walter listened to how I arrived at "my numbers" and presented them to the Sales Manager for approval. Both... Angelo Panico (Sales Manager) and Julian Morales (Finance) ensured I paid the price requested!!! I'll see them again when my 2020 Accent is running out of warranty!!

Extremely misleading advertising concerning price of auto. The amount of non advertised dealer extras that are placed on all cars is most unreasonable.... This is solely done to drastically increase the profit fir the dealership BUYER BEWARE Ship elsewhere

Courtesy Hyundai of Tampa. The least I could say or to describe this company is that this company has NO INTEGRITY simply a whole bunch of cheaters. Do... yourself a favor and don't even get there or do business. I can assure you that you will be cheated some how. I was there for four hours negotiating a deal. After agreeing on all numbers including my trade in to lease a Palisade SEL with a premium package that is worth $2500 as well as a comfort package. I was given a car that does NOT have the premium package that is worth $2500 less for the same price!!!! They pretended that it is the same car we agreed upon but just a different color but it is NOT. Thankfully I noticed that before they get me into signing the deal and to cheat me for over $2500 package. Horrible experience. No integrity. Cheaters. They don't even honor their words or deals. Do yourself a favor and shop elsewhere.