Carlsbad Ford Lincoln

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
229 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    September 24, 2020

    They got me vehicle in promptly and was ready when promised. Very much appreciated.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Ken, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take ...care!

  • 5.0 out of 5
    September 14, 2020

    Jorge was fantastic! He trusted the already great start of my experience at Carlsbad Ford with Brandon (Triple B) and he wasn't wrong. Everyone at this... dealer blew my mind with their friendliness. Made for a fantastic buying experience. Even better was my 16 year old was able to go through the whole experience with me and was treated with as much respect as I was! As a single parent, that means a lot to me. Thank you Brandon, Jorge, and the team at Carlsbad Ford!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Sherry, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Thank you for taking the time to notice ...those efforts and for leaving such an awesome review! We understand it is a big decision where you purchase your car from and we are grateful to have been chosen. Please let us know if there is ever anything else we can do for you. Safe travels!

  • 5.0 out of 5
    July 19, 2020

    C bad Ford was great defiantly will by in future from them

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Joseph, your comments keep us motivated and working hard for all our guests! Thanks again for your business! Take care!

  • 5.0 out of 5
    April 21, 2020

    Anthony, the salesman, was attentive and courteous. I would recommend this dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Mary, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thanks again for the recommendation, and ha...ve an amazing day!

  • 5.0 out of 5
    April 13, 2020

    Service and Quick Lane have proven repeatedly to provide excellent and efficient service. Always a positive experience and always get the vehicle done... on time or earlier.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Jason, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us! Thank you so much for being one of our va...lued guests and we look forward to your next visit!

  • 4.0 out of 5
    April 8, 2020

    The service was nice Carlos took good care of me, it was a little wavy on picking the car and just the process in general but I?m happy with the outcome.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Your satisfaction means a lot to us, and we truly appreciate you choosing Carlsbad Ford for all of your automotive needs. Please don't hesitate to cal...l if you'd like further assistance. Take care!

  • 5.0 out of 5
    March 13, 2020

    Excellent sales staff. They had the truck I wanted and the whole buying process was seamless and quick. I will be a return customer.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    James, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so hap...py to hear that your experience reflected this. We hope to be of service to you again! Take care!

  • 4.0 out of 5
    March 7, 2020

    They never have enough people to keep the appointment short. I always have to wait. I never make recommendations to friends for things like dealerships.... Too many variables.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello Barbara, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again! Take care!

  • 1.0 out of 5
    February 25, 2020

    Carlsbad Ford does not stand behind there product, never answers the phone or call you back. We have yet to get anything done with warranty. It always... the drivers fault. We will never do business here again.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Kevin, we are so disappointed to learn of this situation you have described. Please give us a call at (575) 885-3101 and we will do our best to make t...his better. We hope to hear from you soon.

  • 5.0 out of 5
    February 4, 2020

    Excellent service and very helpful staff. Facilities are very crowded. Appointment time was as scheduled.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Fred, we're happy to hear you had such a positive experience with our team! At Carlsbad Ford Lincoln, we value our customers and we look forward to se...eing you on your next visit. Take care!

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