Carlsbad Ford Lincoln

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
216 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    September 25, 2019

    Mario the tech was awesome and the service advisor Thomas was great best I ever dealt with Very professional and very knowledgeable it was a very pleasant... experience advisers that his caliber should be at every dealership Carlsbad Ford should be grateful to have such a valuable employee thank you for all your help Carlsbad Ford and Thomas for your professionalism and all your help

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Richard, our number one goal is attaining 100 percent customer satisfaction in all aspects of our dealership. If you have any additional needs or que...stions, we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    September 19, 2019

    Very friendly customer people, worked very hard on getting us where we wanted to be in regards to payments.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    William, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We are happy we could make your experien...ce a positive one!

  • 4.0 out of 5
    September 17, 2019

    I have had additional follow up from the dealership and we are coming to mutual agreement on getting a post purchase repair completed. Additional follow... up was completed by Daniel Veloz from the business. Thank you Daniel.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Your satisfaction means a lot to us, and we truly appreciate you choosing Carlsbad Ford Lincoln for all of your automotive needs. Please don't hesitat...e to call if you'd like further assistance.

  • 5.0 out of 5
    September 5, 2019

    Had the best car buying experience I have ever had, every person I talked to was amazing

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Amanda, we are happy we could make your experience a positive one! Thanks again for your business! Take care!

  • 5.0 out of 5
    August 14, 2019

    very good salesman and the time that it takes for the paperwork was great.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Randall, thank you for leaving such a great review and high star rating. At Carlsbad Ford Lincoln, we value our customers and we look forward to seein...g you on your next visit. Take care!

  • 5.0 out of 5
    May 7, 2019

    did what was promised and did it well. courteous staff

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Sharon, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service ...to you again in the future!

  • 5.0 out of 5
    May 1, 2019

    Really pleased with their overall sales and service

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Raul, our number one goal is attaining 100 percent customer satisfaction in all aspects of our dealership. We hope you continue to choose Carlsbad Fo...rd Lincoln for all your vehicle needs! Take care!

  • 5.0 out of 5
    April 29, 2019

    Clean facility and friendly customer service and anytime you ask any questions related to my vehicle they always take their time to explain

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Katina, we're glad we could be of service to you! We try to provide all of our guests with a great atmosphere and quality work that you can trust. If ...you have any further questions, please give us a call. We're always happy to help!

  • 1.0 out of 5
    April 27, 2019

    They did everything to make the sale with explaining interest rates or benefits. Once vehicle sold the didn?t care about any of my concerns

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Victor, thank you for taking the time to share your experience. We'd appreciate the opportunity to address the situation you've described; if you are ...willing, please contact us at (575) 885-3101 at your convenience. Your satisfaction means a lot to us, so we hope to hear from you.

  • 4.0 out of 5
    March 27, 2019

    Despite the fact the part was late getting there everything else was good.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Stacy, we are happy we could make your experience a positive one! Thanks again for your business! Take care!

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