Reviews
WOW just drove our 1st Mini home and we could not be more...
WOW just drove our 1st Mini home and we could not be more excited...... We had no idea how exciting and well engineered a Mini is .... but are now happy and proud owners thanks to Kyle and Emme..... In addition to a great car, the buying experience was a complete pleasure..... we had so much learning about a car we had never been in before.... Emme, your the best and thank you for your patience and professionalism...Love our new Mini
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Buyer Beware
I rarely make reviews but after purchasing a lemon from this dealership I had to warn others. I recently purchased a 2011 2 door hardtop Mini from this dealership and it was the worst purchase I have ever made, and I have purchased many used vehicles in the past. Please take these words of warning to heart and reconsider buying from this dealership! After purchasing a 2011 used Mini from Schomp Mini in December I immediately started having problems. I test drove this vehicle twice with no apparent issues and decided to pull the trigger on it. On the drive home the sway bar ends busted and the dealership had to come pick up the car and fix it, which they did at no cost as I was still within the 2 day cool-down period and could have returned the car. I live in Los Angeles and decided to drive the car back to LA, cancelling my return flight. The drive home to LA was uneventful although as SOON as I made it to LA the car immediately started experiencing mechanical problems... First the warning bulb indicator came on which ended up being the driver's side tail light housing that MELTED which meant I had to replace the whole housing at about $200. Then the real problems started..the car lost power out of nowhere, I received a loss of power indicator light and the car barely made it home....This was ONE WEEK after buying the car. I have spent the last couple of months going from Mini dealership to mechanic shop trying to diagnose the problem, which started as "its probably bad spark plugs and ignition coils...will fix for $2000", which I fixed, to now "oh that didn't fix the problem, now we know the real problem, it's either the high pressure fuel pump, low pressure fuel pump, transfer fuel pump...or JBE box...we have to replace EVERYTHING to fix the real issue ...at another $3000!" SCHOMP Mini refused to take any sort of responsibility whatsoever (and to think I initially gave them the benefit of the doubt), all I got from them was "well it was fine when we sold it" and "should have bought the extended warranty, not our problem now...you are past the 1000 mile limited warranty we offer". The vehicle was a complete lemon and lemon laws only cover new cars, Schomp Mini knows this and they clearly don't inspect their used cars prior to resale. Word of advice, DO NOT buy from this dealership...and if you do, either make sure it's a new car under warranty, or a used car under the extended warranty plan (either theirs or buy your own immediately). Schomp will absolutely NOT stand by their vehicles and they do not inspect their used cars. Do yourself a favor...go elsewhere.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Had an excellent buying experience, relaxed, efficient...
Had an excellent buying experience, relaxed, efficient and attentive service! This is the 2nd Mini purchased from them!! Shout out to Jared S. He was AWESOME!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had a great experience buying a used car at Schomp...
I had a great experience buying a used car at Schomp Mini. The process was streamlined, the service was excellent and everyone was extremely helpful!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We had a sales experience! Found us exactly the car we...
We had a sales experience! Found us exactly the car we wanted and delivery was scheduled to meet our schedule. Additionally, we love the car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Fairly easy process, and Clay was very kind and fun to...
Fairly easy process, and Clay was very kind and fun to work with. I was impressed by the amount of time Clay spent with us, and the amount of questions/research he did with me before I was certain on buying the vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Customer
Totally efficient and no pressure sale. Clay was amazing and professional and helped make this a very smooth and easy experience all around! Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
THANKS CLAY! I even test drove a BMW, just in case....
THANKS CLAY! I even test drove a BMW, just in case. (Thanks Kevin) As always a great experience. This is my second Mini from Shomp. Love my new car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jesse was great—he made it very easy. He was efficient...
Jesse was great—he made it very easy. He was efficient and explained the contract/financing options well. I appreciated not feeling pressured whatsoever to make a decision and also appreciated that you had Covid precautions in place.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Had an amazing and super easy experience. Clay Shinkle...
Had an amazing and super easy experience. Clay Shinkle made the process incredibly fast and easy. Thanks for all the help finding me my new car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car