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Transitowne Kia

(641 reviews)
Visit Transitowne Kia
Sales hours: 9:00am to 5:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–7:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–7:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–5:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 7:30am–5:00pm
Sunday Closed Closed
New (716) 712-5061 (716) 712-5061
Used (716) 616-3118 (716) 616-3118
Service (716) 712-5004 (716) 712-5004

Inventory

See all 247 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since August 2012.
The Transitowne Automotive group is a strong believer that the words success customer and community are tied closely together. Proudly serving western New York for over 47 years we've built our business on the foundation of honest courteous and long standing business practices that are customer and community focused. As a community conscious business we're long-time supporters of Big Brothers-Big Sisters Mercy Flight and more. As a customer focused business Transitowne customers enjoy the Transitowne Advantage. Let us earn your business.
Trust Transitowne

Service center

Phone number (716) 712-5004

Service hours

Monday
7:30am–7:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
7:30am–5:00pm
Sunday
Closed

Reviews

(641 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Transitowne Kia from DealerRater.

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Mark was very professional and friendly.

Mark was very professional and friendly. The woman who answered the phone and made my appointment was extremely helpful. I?m from out of town and needed an oil change, terrific customer service

Mark was very professional and friendly.

Mark was very professional and friendly. The woman who answered the phone and made my appointment was extremely helpful. I?m from out of town and needed an oil change, terrific customer service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

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I love the service and the waiting room is stocked with a

I love the service and the waiting room is stocked with a fridge with drinks, snacks and a coffee pot?. I always enjoy my visit

I love the service and the waiting room is stocked with a

I love the service and the waiting room is stocked with a fridge with drinks, snacks and a coffee pot?. I always enjoy my visit

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Dave, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

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Not much buding on price, but with the car and the verbal

Not much buding on price, but with the car and the verbal agreements for their prep work, thought I was OK. Had a 90-minute delay on "buying day" when my salesman decided to start a meeting with a much late-arriving couple just before my appointment. When I finally got the car home, discovered the CD player didn't work, the hood latch didn't work (the hood popped up a couple inches each time I tried to close it), and the scratches on the exterior were not taken care although I told they would be during "detailing". Only reason I don't give a lower grade is that folks I met with were not loud, aggressive types.

Not much buding on price, but with the car and the verbal

Not much buding on price, but with the car and the verbal agreements for their prep work, thought I was OK. Had a 90-minute delay on "buying day" when my salesman decided to start a meeting with a much late-arriving couple just before my appointment. When I finally got the car home, discovered the CD player didn't work, the hood latch didn't work (the hood popped up a couple inches each time I tried to close it), and the scratches on the exterior were not taken care although I told they would be during "detailing". Only reason I don't give a lower grade is that folks I met with were not loud, aggressive types.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent customer service from Frank!

Excellent customer service from Frank! I was promptly attended to with thorough explanation of services included and associated cost. I always have this quality of service with Transittowne Kia.

Excellent customer service from Frank!

Excellent customer service from Frank! I was promptly attended to with thorough explanation of services included and associated cost. I always have this quality of service with Transittowne Kia.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

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My car was making a strange noise, and I was afraid to

My car was making a strange noise, and I was afraid to drive it. The service dept was nice enough to look at it, and they took care of it right away at minimal cost.

My car was making a strange noise, and I was afraid to

My car was making a strange noise, and I was afraid to drive it. The service dept was nice enough to look at it, and they took care of it right away at minimal cost.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Judy, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Was very freindly and not over the top like other kia

Was very freindly and not over the top like other kia dealers in the area. Didn't play games and no long sales pitches. Page was very helpful and sped along the buying process quick.

Was very freindly and not over the top like other kia

Was very freindly and not over the top like other kia dealers in the area. Didn't play games and no long sales pitches. Page was very helpful and sped along the buying process quick.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Andrew, thank you for your kind review; we are happy to pass along your comments to the team here at Transitowne Kia! Please don't hesitate to reach out if there's anything additional we can do for you.

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Mark took care of us very well as always .

Mark took care of us very well as always . Only wish you had a Senior discount or coupon. Brakes were expensive especially on a fixed income.

Mark took care of us very well as always .

Mark took care of us very well as always . Only wish you had a Senior discount or coupon. Brakes were expensive especially on a fixed income.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent Service on my Hyundai Santa Fe for state

Excellent Service on my Hyundai Santa Fe for state inspection and an first time free oil change - In and out hassle-free. Thank you, Mark.

Excellent Service on my Hyundai Santa Fe for state

Excellent Service on my Hyundai Santa Fe for state inspection and an first time free oil change - In and out hassle-free. Thank you, Mark.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello James, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Frank in service at Transitowne KIA was awesome and very

Frank in service at Transitowne KIA was awesome and very helpful as always. Wait time was exactly the stated amount. Great place to do business.

Frank in service at Transitowne KIA was awesome and very

Frank in service at Transitowne KIA was awesome and very helpful as always. Wait time was exactly the stated amount. Great place to do business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Transitowne Kia. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Great place to buy a Car.

Great place to buy a Car. Good prices on excellent vehicles. Don?t expect a lot for your trade in, but they work with you somewhat to make it fair.

Great place to buy a Car.

Great place to buy a Car. Good prices on excellent vehicles. Don?t expect a lot for your trade in, but they work with you somewhat to make it fair.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi John, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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