Ken Garff Volkswagen Orem

4.7
(229 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Service Sales
Monday 7:30am–6:00pm 9:00am–8:00pm
Tuesday 7:30am–6:00pm 9:00am–8:00pm
Wednesday 7:30am–6:00pm 9:00am–8:00pm
Thursday 7:30am–6:00pm 9:00am–8:00pm
Friday 7:30am–6:00pm 9:00am–8:00pm
Saturday 9:00am–2:00pm 9:00am–8:00pm
Sunday Closed Closed
(801) 228-0482 (801) 228-0482

Inventory

See all 4 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since December 2020.
Ken Garff Volkswagen is your premium Utah County New/Used car dealer conveniently located on University Parkway in Orem Utah. We stock a large selection of new used and certified pre-owned vehicles. All of our used vehicles go through a 121 point inspection to ensure quality. We offer extremely competitive prices on all of our used vehicles which makes for a hassle free car buying experience
We Hear You!

Service center

Phone number (801) 228-0482

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
9:00am–2:00pm
Sunday
Closed

Reviews

4.7
(229 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

Want to share your experience with this dealership?

Write a review
5.0

My great experience at ken garff Volkswagen

Great experience with the service dept. great work. Very helpful would recommend my friends and family to use this dealership. Fair and honest and great to work with

5.0

Fantastic service

Korbin the service advisor is SUCH A FABULOUS HELP. Dennis is also amazing. Great customer service and fast service. You guys are all awesome. Highly recommend this dealership

5.0

Wonderful service and customer service.

I am new to the Volkswagen experience. With a 2004 GTI I had a check engine light come on. I had a 7am appointment that led to needing a timing belt and some odds and ends. From the service writer to the technician all the way to the service manager was an absolutely wonderful experience. Kept me very informed and updated. The text of a video of the issues with my car was a wonderful touch. The entire dealership had a wonderful feel and was very comfortable. I want to say thank you for the perfect customer service and making me feel at home. Ask yourself how did you make me feel? Absolutely perfect service

5.0

Premium Service on a SEL Premium R-Line Atlas

Excellent buying experience with sales and support staff. Started the process while on vacation and texting the sales team. With a small deposit they held the two vehicles I was deciding between. They had everything ready for my return and after test driving both vehicles and making a decision I was out the door under 30 min

5.0

Transmission fluid change

Good customer service friendly. Took exact time estimated and quote was very similar to price. I would definitely suggest this dealership to others who Own Vw’s.

1.3

Horrible place to work with!!!!!!!!!!!!!!!!!!

I purchased a 2012 gmc acadia from your dealership in orem ut right after it opened for business. The salesman LIED!!!!!! He said you guys did a 135 point inspection and that there was not leaks and no worries. The car was sound. Had he been honest I would have been able to fix the motor before blowing it due to NO OIL BECAUSE OF A LEAK. I was diagnosed with MS right after. I took what I had in my retirement to replace the MOTOR. I have been able to work for 2 years, I'm disabled. I moved back to Ogden Ut. last summer. My wife talke me into taking the acadia to Ken Garff in Riverdale. I told them my car was eating oil and leaking oil like it was at a buffet. 6 thousand dollars!!!!!!! Later still eating oil. The Ken Garff last name HAS DONE NOYHING BUT HOSE ME. Someone that is disabled and can't work. I'm thinking of calling my attorney, and my dear friend Bill Gephardt who I worked with at channel 2 news. I'm tired of hearing that I need to pay a diagnostic fee, and being LIED TO.

Dealer response

Hi JT, Thank you for taking the time to leave a review for our dealership. Your feedback is important to us, and we're reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Thank you! General Manager Carlos Iglesias carlosi@kengarff.com

5.0

Very friendly and quick to give a diagnosis.

Great service, always on time and explain everything so I can understand.All of the staff have always been friendly. I love that the call for car service to bring you to your destination.

5.0

Fast, fair, and thorough with great communication

This is the fifth time I've brought one of my VWs in for any service (oil changes included). This occasion required routine maintenance (oil change, factory recommended brake fluid replacement, and the factory recommended fuel system cleaning), as well as a warranty repair for a pair of sway bar links which wore out far too early (at 38K miles). The sway bar links were covered by warranty, thankfully. The service technicians were exceptionally thorough in verifying the state of my Atlas, including recommending—and not requiring—the recommended factory services, and confirming the worn sway bar links. I had initially thought that only the driver side link was bad, but the service technician did a test drive and was concerned that the passenger side was also worn, so he brought it back in and replaced it too. So, with multiple services performed, I dropped my car off at 1:15pm and it was done by 5:20pm. Very satisfied, and I am coming to trust the team at Ken Garff so that when I'm outside the warranty period, I know I will continue to receive trustworthy service and value.

5.0

Great sales rep

Anthony our sales rep was wonderful. We felt like he cared about us and tried to get us what we wanted. We would recommend Anthony at Ken Graff VW over anyone else. Fanatics at what he does.

5.0

My Ken Garff VW Orem Experience

I REALLY appreciated the no pressure atmosphere. If I want to buy a car I will buy it and I’ll be happier with it knowing I thought it through. This is my biggest pet peave with most car dealerships. Anthony was very patient, answered all my questions and everyone there was friendly, but gave me the space I needed to come to my own decision. I hate the whole car buying process , but these guys made it bearable. THANKS!

Read all 229 reviews