Hanania Mitsubishi

My sales person was Elizabeth Allen and she was a pleasure to work with. Everyone worked together to get me in a new vehicle and I left feeling very satisfied and with an amazing vehicle ☺️

Best of the best! Excellent customer service! GM. Lou was awesome! We came for one car, ended with 3. My dad and I with 2 Mitsubishi Outlander SLE and my wife Tara with a Mitsubishi Eclipse Cross! Darren and the rest of the crew were awesome! We recommend this place 100% for your next new or used vehicle!

I wouldn't buy a trash can from Hanania Dealerships none of them. They sold me a car and refuse to honor warranty lemon to be exact

I was provided with AWESOME service! My salesman had so much patience with me and my family and did everything she could to make sure I left the lot satisfied! Aida was amazing!

Went down to test drive a car. The car broke down with 11 miles on the odometer. Brand new car. I couldn't believe it. They said it ran out of gas. We were stuck in the median with cars honking and yelling at us. After 15 minutes of this they asked us to get out onto the median and j walk across a busy street. Mind you I had my wife and 10 year old with me. Then when we get into the new car the manager is totally unapologetic. Gave us the silent treatment the whole way back to the dealership. He walks into the dealership without saying a word. So we go to our car. Then the guy chases us down and asks us if we want to buy the car? Like seriously? Rude people and totally unprofessional.

We went to buy a car on Sunday and were initially quoted one payment. After the papers were drawn up the price jumped - the sales manager lied to us and told us that the bank required a contract service that added $1300 to the cost. That is a lie - the contract was optional. They kept us there for hours waiting on financing and paperwork to wear us down so we wouldn't question the addons like extended warranties - do not do business with these shady tactics. Will NEVER go there again!

They REQUIRE you to purchase a "Jack Hanania Family Plan" with a price tag of just under 2k. They will let you walk out the door after agreeing to the List Price but decline to purchase said Jack Hanania Family Plan. It applies to new and used.

On Saturday 7/11/2020 my wife and i arrived at Orange Park Mitsubishi to look at a small used truck we found on your website. Upon arrival I met with a salesman. he was very nice and let us drive the truck. While talking in the parking lot, we were also greeted by another salesman named Daniel. Daniel was very nice and explained he knew all about this truck and explained some history about it. After being there over an hour talking and test driving, we went back inside into an office. At this time, they came up with a price total with all the fees. My wife did some numbers and we determined that the fees were too high and made an offer $1000 less. At this time, salesman did his sales thing and said ok, here is your number. If i can get you this number you agree to buy the car right now. We agreed to do that and my wife signed the paper next to the price we offered. He leaves the office and comes back a while later and says "great news" he accepted the offer. We proceed to fill out all the paperwork and sign and initial every piece of required paper. We then sat and were waiting for them to enter all the information to finalize this agreed upon deal and get us a tag for the truck. After another hour passed, we asked them to go check on the paperwork. (we had an appointment at 1:00 and we arrived around 10:00) Salesman then leaves again and comes back a short time later and says, "we have a problem". We said ok, what is the problem. He stated that the manager did not really look at the paperwork when he agreed to sell the car and he was no longer interested in selling the car at that price. We signed it and he verbally agreed to it, printed paperwork and both sides filled out the paperwork. Technically that is a contract. We then asked to speak with the manager. He did not want to speak with us but eventually stormed into the office and asked why we wanted to talk to him. He was breathing heavily and sweating and was very irritated. We explained the situation and his first response to us was "i do not care, i am not selling the car for that price '' We tried to talk to him and everything we said, he responded with "i don't care" before we could finish the sentence. At one point, he did sarcastically say I'm sorry. We said, are you really sorry and he said "NO". He acted very rudely to my wife and would not let her explain the situation. honestly, we would have paid full price because the car worked for what we needed and we had already invested almost 3 hours in this. It was once he became rude and yelled that we were turned off. When he just kept yelling "i don't care" at my wife, i told him he was acting like a DICK. He stepped towards me and bowed his chest like he was going to hit me. He was out of control and nothing would have surprised me at this point. The manager on the paperwork we signed was Brian and he is a ticking time bomb! *** I did speak with the GM on Tuesday and explained the situation to him. He was very nice. I just want you to prepare the next customer that it is not a deal until you are off their lot, not matter what they agree to! Be careful with this manager. Good Luck!

Very welcoming! They make it very easy to purchase a vehicle. They try to find the best deals for you and if there isn’t one at their dealership they make sure to point you in the right direction. Ray Shahin is amazing! Really appreciate all that he does.

I want to take a minute to thank Chris Blackburn for a wonderful experience at Hanania Auto. He was extremely responsive without being annoying. Very knowledgeable about the car I was interested in and even picked me up from the airport (I live out of town and the car I wanted was a limited edition). Thanks Chris!! HIGHLY recommended.