They did a good job and treated me like a valued customer
Richard Mulligan was outstanding as a sales person. He got us the car we wanted it a fabulous price and the service was incredible. We drove all the way... from Jackson Wyoming to purchase the vehicle. It was well worth it! Thanks Richard.
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thanks again for the recommendation, a...nd have an amazing day!
Kimmie got me in without an appt. Took longer than they said, but I appreciate the accommodation with no appt. All under warranty! great crew in the Wackerli... garage!
Hello, we're happy to hear you had such a positive experience with our team!
I needed a new car battery. Your folks did a good job and very quickly. Thank you. I'll come back for more service when needed.
It is great to hear everything was done quickly and to your satisfaction!
The service department has always treated me with respect and discussed auto repairs prior to completing the repair. The employees are very professional... and helpful. I highly recommend others to trust Wackerli.
I own a 2012 Buick Enclave. The time portion of the warranty ran out in early Jun 2016 and the a/c quit in late July 2016. Mileage was ~ 38,200. Took... the car in to see if something could be worked out as far as the warranty issue, but the a/c was then functioning. Typical. However, the a/c, although functioning, was not operating at optimum capacity and can barely keep us cool on hot days in the lower 90's or high 80's. Fortunately, I hope, Jeff (service dept) said there is now a record of the a/c issue. In addition to that, I have read that Buick a/c issues are high and well out of the norm. This car has been a great car until this happened. Such a short period after the time portion of the warranty expired. I'm just shaking my head. This should not be expected with a four-year old car of this quality. I have lost hope in American-made vehicles.
There so called good deals coast 1 to2000 more then other deals.I will not go there again
Just wanted a price for basic service (7,500 mile service) so I visited their website to check pricing. No prices but a chat window. Started a chat with... "Emily" and asked for a price. "Emily" then asked for my contact info. I told her that I would do so after she provided me a price for service. Typical, right? I have no problem with someone asking a time or two or three. I am sure it is effective from time to time. After all of that she then simply ended the chat without pricing. Ok... Perhaps a mistake? So I copy and pasted the chat into a new one. Someone else this time, but transfered me back to "Emily". She appoligised and said she did not know what happened. No problem. Once again I asked for the price and after a few minutes or so she again asked for my contact info and here we are full circle. Again she ended the chat without pricing, but not before being rude in her ending comments. At least she is consistant. I am new to the area and already own a 2013 Outback 2.5 Limited. Just looking for basic service prices online. I Appreciate good customer service and stay far away from bad customer service. I have no problem sharing my good or bad experiences with people I know and meet a long the way. Besides, I would want to know and that's why we read and write reviews. Right? Recommend the good and call out the bad. By reading the previous review I noticed the "customer relations" person added his/her 2 cents to the review. Glad to know someone is concerned. Nice. A real response! I'm sure "emily" is just doing what she is told to do and I did save the entire chat. Lets see if I (and anyone else interested) can finailly get a price from a Wackerli Auto representative on a synthetic oil change and tire rotation (vehicle info above if case you forgot) I look forward to the response and hopefully your prices and not yet another excuse. Perhaps I can find my way into your facility afterall without first providing my contact info. Afterall, its just basic service. So what will it be follow up person? Pricing or someone from an excuse factory who is sorry. Your local competition does. Online. Without asking! (in case you have not thought of that) If this is in fact your policy, then good luck with the next customer. Again, thank you in advance for your response.
I set up an appointment to have recall work done on my vehicle. I dropped the vehicle off on time and was told that it would take 5 hours. 7-1/2 hours... later, I called the service department and they informed me that my car was ready. When I arrived, they said they couldn't perform the recall because they didn't have the parts. It would have been nice if they had checked on the parts before setting up the appointment. It also would have been nice if they had called me sooner to notify me that the parts were not available. I was told that they would order the parts, which would take 1-1/2 to 2 weeks to arrive and they would notify me when the parts arrived. 3 weeks later I called to find out where the parts were and they said they would check on it and call me back. 1 week later I received a call that the parts were in and I set up an appointment. I was told that the recall would take two days to complete, so I rearranged my work schedule so I could drop the car off on a Thursday and pick it up on a Friday. The work was done within 5 hours of dropping the car off, which is good, but I wish the time estimate would have been slightly more accurate. In addition, I asked the service manager to order two lug nuts for me, since I had two that were the wrong size. When I picked the car up, the service manager indicated that he had fixed the problem for no cost, which impressed me. Once I got home, I took off the lug nut cover and was surprised to see that nothing had been done. The two old lug nuts that were the wrong size were still there. Must have been a miscommunication, but I was very clear that I wanted two lug nuts ordered that were the right size. I don't know how you get that mixed up. There were other issues with the drop-off time (originally told me 8:30, then I called the day before to confirm and they told me 10:00). Not a big deal, but adds to the disappointment of my experience. TL;DR - Service manager did not pay attention to detail and caused me a lot of inconvenience. To be fair, a different service manager may have resulted in an excellent experience. Also, to be fair, the mechanics appeared to do a good job and my car was washed and cleaned when I picked it up. However, because of this one bad experience, I will not be using this dealer again.
Good afternoon, this is Denis Fraisse, I am the Customer Relation Manager for Wackerli. First I would like to apologize for the poor service you have ...received at the dealership. Next I would like to thank you for your honest, sincere and fair feedback. I would really love to talk to you directly to ask you a few questions and get a little more insight regarding your experience with us. I would really appreciate if you could contact me at firstname.lastname@example.org or by phone at 2082510781 at your convenience. Sincerely, Denis Fraisse
I recently purchased a 2104 Sierra from Wackerli. I did not shop other dealers as I knew from past experience that I would get the best deal from Wackerli.... Their customer service and service department are the best. My new Sierra is the best vehicle I have ever driven. I wish the oil dipstick was located so that I did not need a ladder to reach it.