Edmark Toyota

I brought my Supra here for service. After being told everything was good (including tires) my husband and I took a drive about 2.5 hours away. Our rear tires blew because of bare wire (about 2 inches), causing us to leave our car on the side of the road for 2 days, pay for two new tires at the nearest tire shop (which had to order them) and drive 2.5 hours back n forth 3 times. This could have killed us if the tires had blown in the mountains at 80mph speed limits. It is a godsend that it happened when/where it did. Once we informed Edmark of what happened, they insisted on checking our car out to make sure everything was OK...which, should have been done the last time, before they said it was all good. I pulled my paperwork from the full service we had just had a couple weeks prior (at Edmark) and the paperwork said the tires were good. Once they completed their re-inspection of our car, post-incident...I went to pick it up, and was presented with a bill!! They blamed the oversight of the tires NOT being ok, on "new people." After everything, all they did was reimburse our tow. This service center is not only incompetent, but their customer service is horrendous. If I could leave negative stars, I would. Buyer Beware.

Most recently purchased a Sequoia for my wife and Tundra for myself. The accessory department did an awesome job customizing my truck and was able to source and professionally install everything which saved me a lot of hassle!

I never write reviews, but had to. Horrible. Internet sales either lied or didn't listen, floor sales took over and wasted my wife's and my time with a trade offer 8k away from what I said I was only interested in from the very beginning, I was upfront so our time wouldn't be wasted but it still was. Emails, texts, pictures, test drive, all a waste of time.

Internet Sales never answered my 1 and ONLY question about the car of interest, but didn’t hesitate to dump several unrelated emails into my inbox. VERY spammy & not customer centric at all. Don’t waste your time and energy making an inquiry here!

Bought a 2024 Corolla xle hybrid a couple weeks ago from Edmark. We live about 350 miles away. Rochelle, Clint, Austin and Stacey all helped us in this purchase. It was the quickest and easiest car buy I've ever had. Really appreciated the large discount off msrp as no dealers in Utah would come down a dollar from msrp. Would do business again in a heartbeat with these guys.

I do not recommend this group. They either don't know what their warranties are or just lie about them. I assume the latter. But my fault for not stopping to read the full warranty and fine print before I bought my new car. Bottom line, I bought their top warranty with assurances that it would cover my service needs only excluding things like glass or accidents. Found out that to change the oil it is $80.00. I could get it done at several places for $30.00 plus it only takes 30 minutes instead 2 hours at Edmark. Guard your wallet as that is their main goal in their dealings.

Good luck getting an oil change. You have to talk to a call center……..and wait 6 weeks. Just call Petersons Toyota. I called and had an appointment in 2 days. Waiting 6 weeks at Edmark Toyota is the normal wait and not a fluke.

We just purchased a 2021 Camry XSE. Our sales rep was Nate. We had to wait for it to come in, but when it arrived, it was everything Nate had promised. Stacey helped us when we came to pick it up and showed us all of the features. Manny helped us with Toyota's incentive financing options and Austin closed the deal. All four were professional and showed us great customer service. The overall experience was perfect. Thanks to all. Teresa Gustin

I purchased a 2021 4Runner from Edmark Toyota in Nampa, ID on February 18, 2021. Just know that Edmark is all about doing what it takes to make a sale and get you to signed on the line. Don’t be in a hurry and get all your questions asked before you sign because there is no ‘re-do.’ After the sale they will not call you back. Whatever is agreed upon, get it in writing from the sales man and then get the manager to also sign off. The sales department and finance departments are FINISHED with you - 100%. I had questions about the GAP insurance and less then 24 hours after I took delivery of the vehicle, they refused to allow me to sign a new contract to remove the $988 so to lower my payment. So, I decided to go ahead and then cancel the GAP insurance and signed a paper to do so; at least that is what they made me think. They never cancelled the GAP in my contract. It is a good thing I called TMC to verify the credit was posted to my account. So if you are buying a car from them; beware there is NO going back or 're-do's. Do you think this was just an accident my GAP insurance wasn’t cancelled? I think not. Today, Ive spent over two hours on the phone and writing letter(s) to arrange what should have been done by the dealership. TMC suggested I call Edmark and have them do the work. Then after my complaints, they agreed the ‘customer cancellation’ and then make the adjustment. Bypassing Edmark and deal directly with TMC saved me time, because Im certain to have gotten the ‘run around’ again from sales/finance’s poor administration. I am sure they take the short cuts in all matters; at the customers expense. You should bypass buying a new car from Edmark if at all possible; and if they happen to have the one and only car for you, be sure to CYA on every little detail while dealing with them. I have no idea how service is, I"m taking my car somewhere else - Peterson Toyota in Meridian and or Boise ID. I hope this helps someone.

Less than an hour after buying a car from them it went completely haywire. I couldn't even make it home and had to leave the car at a gas station to be towed in the morning. I am positive they cleared the codes and put this car on the lot to be sold. They said they would have their guy look at it, of course they are now saying it is fine and refuse to refund me and return the car. I bought a $30,000 piece of junk. All I want is to return the car I put less than 30 miles on! They claim to have morals and "care" about their customers... they obviously do NOT!!! Ripping off innocent people, taking my hard earned money of a.mother of two babies to line their pockets.