Reviews
Happy Jeep Owner
I’ve owned 6 Jeeps over the years. My current Jeep is a GC Summit. I’ve owned it for 3 years now. I did not purchase my Jeeps from LM since I’m a transplant to Boise from the east coast. Upon my move here, it was time to have my Jeep serviced. Checking the internet LM Jeep came up. I called LM Service and was connected to David Leon. I asked David what I needed to do to schedule a service appt. He was friendly, professional, courteous and knowledgeable on what service I needed. I made an appt for the next day and when I arrived David was there waiting for me with a smile and a handshake. That was 3 yrs ago! I continue to have my Jeep serviced at LM and I always ask for service advisor David Leon. I was at LM earlier this week for new tires, routine servicing and a recall issue. As always, David was there greeting me with a friendly smile and handshake! He’s an asset to LM and should be commended on his customer skills.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Alex and welcome to Boise! We're happy you found us, too, and I'm glad our team was able to help you out. Thank you for your kind review and sweet words about David. We hope to see you here next time! Tom Greene, General Manager
Oil change
I have bought an 2 cars from Alley and she went out of her way to help me. I am in the process of buying a car for my daughter and Bruce and Alley have been great to work with to find me a car I am looking for. I am super picky. Brian went above and beyond with my oil change. He even changed the light bulb for my headlight himself. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Keesha, Our team will always go above and beyond for you. We can't thank you enough for continuing to choose Alley and our team. We'll see you next time! Tom Greene, General Manager
Polished and Persistent but not Pushy
I had a good experience with Tommy he actually listened to what I wanted in a Jeep. I am not one to be easily sold. I had been to 2 other dealerships where I was given lectures about cars and about the salesperson’s family. While I found those interesting I knew what I wanted and Tommy found the car I described at the price I asked for and I now have my Jeep.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our team is always here to listen and help you into the ride you're comfortable with and works for you. Thank you for your kind words and I'll make sure to pass them along to Tommy! Tom Greene, General Manager
Buying and service
Worked with me on a total of 4 new vehicles purchased from them and service time was quicker than expected all and all great experience
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Bryce! You continue to choose our team and we can't thank you enough. It's always a pleasure working with you! Tom Greene, General Manager
Repairs done quickly and politely. Awesome service.
Took vehicle in for engine light alert. Repairs done quickly. Employees I dealt with were very polite and professional. I have recommended this dealership before and will recommend it in the future. Great customer service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We can't thank you enough for your kind words and recommendation! Tom Greene, General Manager
Poor work quality
A piece that was replaced on the vehicle fell off on the way home. Was told it wasn't their fault and I would have to pay to have it replaced, again. The battery cable was left sitting on top of the battery terminal, only touching, not connected, causing the vehicle to short out. The alignment wasn't done initially as was outlined in the work order, so I had to take more time out of my schedule to return and have it done. Was told that the alignment was fine, with no explanation as to why there was a shudder in the car at speed, or offer to explore the problem and fix it. Was told there was additional damage to the vehicle that was missed during the initial insurance claim assessment, but that I would have to pay for that as well. When I brought these issues to the attention of the staff, they were dismissive with a smile. If you need service work done on your vehicle, find someplace else.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Dear Steve, Thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. Please contact me, James Clark, Body Shop Manager, 208-947-6592. We look forward to working together with you to come up with a solution. Sincerely, James Clark
Great experience !!
Financing was easy, no haggling, and to the point of exactly what I wanted in price and payment. I didn’t feel pressured at all. Stock / inventory was great. Salesman was easy to talk to and explained everything I needed to know about the vehicle I was interested in. Purchased a Jeep that very same day!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Lars! I'm glad you enjoyed our team and didn't feel pressured at all–that's what we strive for. We hope you choose our dealership next time and enjoy your Jeep! Tom Greene, General Manager
Great Service
Very helpful, great customer service! Found out my Jeep had a recall and Lanny was able to get it done the same day. I definitely recommend this service department!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
So happy to hear our service department was speedy and got you taken care of. We're always here to help! Tom Greene, General Manager
Amazing customer sevice
Professional, courteous and kind service. Jason was helpful, patient and explained everything to us. I appreciate his willingness to stay late to close the deal and all his help while there. We absolutely recommend this dealership and him. We will be returning for our future vehicle purchases.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our team is always here to go above and beyond for you. We look forward to seeing you next time! Tom Greene, General Manager
Nathan Altamirano was amazing
Went in just looking and ended up with a brand new Jeep. Nathan spent two days working with me to get what I needed. Thanks to both Nathan's and Justin for helping me get the deal done.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi D! Congrats on your new Jeep! I'll make sure to tell Nathan how happy you are with your ride and thank you so much for your fantastic review! Tom Greene, General Manager