Ken Garff Ford

4.2 out of 5 (4.2) 51 reviews

Dealer on Cars.com since February 2010

Currently in stock!


Today's Hours

Sales 9:00 AM - 9:00 PM
Service 7:30 AM - 6:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 9:00 PM
Sat 9:00 AM - 9:00 PM
Sun Closed
Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat 8:00 AM - 5:00 PM
Sun Closed

Reviews

4.2 out of 5 4.2
51 lifetime reviews.
  • October 22, 2016

    Because of Scott Fritsche, I will probably end up buying two vehicles from this dealership. He was not pushy, as he worked at my speed, not his. So m...uch appreciated in this day of age. Thanks Scott, ~Paul~

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?

  • 1.0 out of 5
    June 6, 2018

    Saw a van online, reached out to them, made a deal to purchase and was told we needed to put down a deposit to hold it (which we agreed to). Kept b...eing told they were working on paperwork and getting the car ready for transport. After 5 days of being jerked around and contacting them every day (except Sunday), they call and tell us they never ran our credit card for the hold and the van was sold! On this day too, the salesman Marty sent me a text asking for my social security number as well...shouldn't the finance manager (who said she would call us back and never did) be asking for that if she needed it? Everything was always, we will get back to you in 10 or 15 minutes...never did. When we talked to the sales manager Jim when we had a problem, he acted as if he would make it right, then he stopped returning calls. Of course, after informing us that they sold the van out from under us, another salesman Kevin said he would send us a list of other vehicles to "make it right" in 15 minutes....ABSOLUTELY WOULD NEVER DO BUSINESS WITH THEM AGAIN. I don't care how good the prices are. VERY DISHONEST AND SHADY! These people are why car salesman have a bad reputation. SHAME ON THEM!

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Paul, we apologize for your frustrating experience. We will reach out ASAP to reach a resolve and to also sincerely apologize. Thank you


  • 3.0 out of 5
    September 18, 2017

    I was thrilled when we found two possible vehicles at Ken Garff Ford because how much some of our family members loved other Ken garff locations, but ...sadly this one was not a good experience. Aside of the lack of assistance in finding a vehicle where we had to physically reach out to a worker passing by and ask for some help to finding the vehicles on the lot to those that were presented to us, they were filthy and we were told we would get an "IOU" on a deep clean and any fixtures that needed to be done after purchasing the vehicle. Bummed we had the experience we did.

    2.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are so sorry you had such a frustrating experience. Please contact us at 801-763-6800 or brittanyc@kengarff.com and we'll do our best to make this ...right. Thank you!


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Service Shop

Service Reviews

lifetime reviews of the Service Department.

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Service Pricing

    Oil, Filter Change

    $28.95

    Wheel Balance

    Complimentary

    Tire Rotation

    $14

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Special Offers

This dealership offers 792 Offers on 22 Models

About Our Dealership

Dealer on Cars.com since February 2010

If you're interested in a new Ford model or used car and live in Salt Lake City, Provo or Orem, you're in luck! Ken Garff Ford has a stellar lineup of new and used cars, including the F-150, Ranger, Focus, Mustang and Fiesta, among many others. We're also the number one Ford Truck dealer in Utah.

"UTAH'S NUMBER ONE FORD TRUCK DEALER 4 YEARS RUNNING: BEST PRICE GUARANTEED & We'll Ship our vehicles ANYWHERE!"