Ken Garff Ford

Because of Scott Fritsche, I will probably end up buying two vehicles from this dealership. He was not pushy, as he worked at my speed, not his. So m...uch appreciated in this day of age. Thanks Scott, ~Paul~

Saw a van online, reached out to them, made a deal to purchase and was told we needed to put down a deposit to hold it (which we agreed to). Kept b...eing told they were working on paperwork and getting the car ready for transport. After 5 days of being jerked around and contacting them every day (except Sunday), they call and tell us they never ran our credit card for the hold and the van was sold! On this day too, the salesman Marty sent me a text asking for my social security number as well...shouldn't the finance manager (who said she would call us back and never did) be asking for that if she needed it? Everything was always, we will get back to you in 10 or 15 minutes...never did. When we talked to the sales manager Jim when we had a problem, he acted as if he would make it right, then he stopped returning calls. Of course, after informing us that they sold the van out from under us, another salesman Kevin said he would send us a list of other vehicles to "make it right" in 15 minutes....ABSOLUTELY WOULD NEVER DO BUSINESS WITH THEM AGAIN. I don't care how good the prices are. VERY DISHONEST AND SHADY! These people are why car salesman have a bad reputation. SHAME ON THEM!

I was thrilled when we found two possible vehicles at Ken Garff Ford because how much some of our family members loved other Ken garff locations, but ...sadly this one was not a good experience. Aside of the lack of assistance in finding a vehicle where we had to physically reach out to a worker passing by and ask for some help to finding the vehicles on the lot to those that were presented to us, they were filthy and we were told we would get an "IOU" on a deep clean and any fixtures that needed to be done after purchasing the vehicle. Bummed we had the experience we did.