Ken Garff Ford

(4.6) 50 reviews

Dealer on Cars.com since February 2010

Currently in stock!

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Today's Hours

Sales 9:00 AM - 9:00 PM
Service 7:30 AM - 6:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 9:00 PM
Sat 9:00 AM - 9:00 PM
Sun Closed
Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat 8:00 AM - 5:00 PM
Sun Closed

Reviews

4.6
50 lifetime reviews.
  • Great working with Scott Fritsche

    Because of Scott Fritsche, I will probably end up buying two vehicles from this dealership. He was not pushy, as he worked at my speed, not his. So m

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    uch appreciated in this day of age. Thanks Scott, ~Paul~

    Customer Service
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?

  • Poor Experience

    I was thrilled when we found two possible vehicles at Ken Garff Ford because how much some of our family members loved other Ken garff locations, but

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    sadly this one was not a good experience. Aside of the lack of assistance in finding a vehicle where we had to physically reach out to a worker passing by and ask for some help to finding the vehicles on the lot to those that were presented to us, they were filthy and we were told we would get an "IOU" on a deep clean and any fixtures that needed to be done after purchasing the vehicle. Bummed we had the experience we did.

    Customer Service
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Do not go here

    We went in looking for a car and found one we liked, after deciding that is what we wanted we started the process of buying it and the process with th

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    e salesman was a little longer then I thought it should be, I've bought new cars before and it was a lot faster then this, then they sent the paperwork to their finance people and they had it for over 4 hours so by now we have been at the dealership 6+ hours and there was only 1 other customer buying a car. They promised to put new tires and fix all the rim damage on the car, we let them take the car to get new tires on it and 3 days later they called us saying it's done, really it takes that long to get tires? Then we went to go pick up the car and nobody had any record of the car being at the dealership and nobody knew where the keys were to the car we had just purchased, we spend the next hour at the dealership while they tried to find the car keys. The car was purchased weeks ago and still they have not fixed the rim damage to the car that was promised in the contract, the communication at this dealership are very poor they say they will call you tomorrow with an answer on something and then 4 days later they finally get around to calling you, if you go here plan on waiting around for a very long time, they do things on their own time and at their own convenience, I usually like garff dealers but after this experience I don't think I can recommend them to anyone or ever buy a car here again.

    Customer Service
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    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are so sorry to hear you had such a frustrating experience with us. We'd like the opportunity to help fix the situation. Please contact our Brand A

    ...

    dvocacy Manager at 801-763-6800 or brittanyc@kengarff.com. Thank you!


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Service & Repair

Service Reviews

4.6

9 lifetime reviews of the Service Department.

  • Excellent Sales Staff

    I recommend going to Breton Bess for your auto buying needs! He is a great listener and does all he can to get you the best deal! He is not pushy. He

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    is very knowledgeable and extremely likable! I wouldn't go to anyone else!

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Curtis Gunby Needs Customer Service Skills Trainin

    Lots of Ford dealers in this valley, DO NOT waste your time or money on this location!!! More specifically in their service department and definitely

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    not with advisor, Curtis Gunby!!! I had an appointment at 11 a.m., arrived on time, waited for 15 minutes only to be told by Curtis that another customer, who had just walked in, was more important and he would get with me when he was done with her!! Horrible customer service....especially since I gave them my business exclusively!! Lots of other places to go...don't waste your time here! ¿

    Customer Service
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    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tammy, we're so sorry you felt disrespected when you came in for your appointment. We would like to talk to you about this and do what we can to make

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    it up to you. Please contact our Customer Advocacy Manager Shaun Syphus at 801-763-6800 or shaunsy@kengarff.com.


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Service Pricing

    Oil, Filter Change

    $28.95

    Wheel Balance

    Complimentary

    Tire Rotation

    $14

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Special Offers

This dealership offers 381 Offers on 24 Models

About Our Dealership

Dealer on Cars.com since February 2010

If you're interested in a new Ford model or used car and live in Salt Lake City, Provo or Orem, you're in luck! Ken Garff Ford has a stellar lineup of new and used cars, including the F-150, Ranger, Focus, Mustang and Fiesta, among many others. We're also the number one Ford Truck dealer in Utah.

"UTAH'S NUMBER ONE FORD TRUCK DEALER 4 YEARS RUNNING: BEST PRICE GUARANTEED & We'll Ship our vehicles ANYWHERE!"
Ken Garff Ford
597 E 1000 S American Fork, UT 84003
New (866) 714-6501
Used (877) 233-3442
Service (801) 692-0889
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