Larry H. Miller Ford Draper

I just have to say ERIC was amazing the only one that would help me and listen to me. He doesn't work there anymore they lost a good person he was the Service Manager. So the first time I took my truck in was April now it is July my truck still doesn't work right. I took in and they fixed something on it but it still wasn't right so I took it back and they fixed something different same thing still not right. So then I took it in again and they told me I needed a new engine. Well when I first took it in my truck had less than 60k miles on it. So the engine would have been covered under the Ford warranty. When they said I needed a new engine I was over 60K so it wasn't under warranty anymore. I tried to tell them the first time I took it in. I feel like they should have had to pay the full amount for my new engine. The mechanic keep saying I could drive it because it won't hurt anything. Well they had my truck for 2 months to do the engine. The next day I got my truck back the engine light turned on. The mechanic forgot to do something so I was out my truck again for a day. Now my check engin light is back on again and I texted my service person no response. I called and asked if the service Manger will call me back no repsonse. I emailed the lady in charge of the warranty she told me that she would have Trent reach out. Well he hasn't. I have had nothing but problems. Don't take your truck here the mechanics don't know what they are doing apparently. I had to invovle and compalin on BBB for them to even start working on my truck. This has been nothing but a nightmare. I feel they should have paid for it and they need to fix it right they had my truck for 2 months to get it right. It is still not right and I would go somewhere else but it is there mistake they need to fix it. They don't know how to replace a engine. I had to get an alignment again because it was off. I have to take it back to them twice now because they forgot to do stuff and the truck still lose power going uphill when pulling a trailer. I just wish they would do the right thing but they won't. This new service manager won't call me back. Eric the old one was way good in keeping communication with me. BEWARE DON'T TAKE YOUR TRUCK THERE THEY WILL FIX THE WRONG PART AND THEN YOUR ENGINE WILL GO BAD AND IT IS YOUR FAULT. No engine should go out at 60K miles when I did oil changes and maintained it the way it should be done. This engine was recalled well some of them for the problem I had. I would think if I had the same problem as the recalled engines then it should be replaced with Ford paying it.

Everyone was very friendly but efficiency was lacking. I had 3 major issues. Drove home (an hour away from dealership) and realized there was no temporary plate attached any where to my new vehicle that I had just purchased. Had to make a phone call to ask for it. I did not receive any instructions on how to use anything pertaining to my 2025 Bronco Sport (my first new vehicle since 2011) before leaving the dealership. No owners manual to refer to but wait...it's in the vehicle... as electronic form... wasn't told how to access it. Had to make another phone call to figure this out. And last but not least... I finally receive my license plate in the mail and all the information on it has my wrong last name. After calls to the DMV and the credit union to get things figured out, it was the dealership that submitted it wrong. Love my Bronco Sport but I do not recommend this dealership.

Alex and his service crew was exceptional! They got my truck in and serviced in 45 minutes. Couldn't ask for better service.

I bought a 2023 GMC Sierra Denali from Larry H. Miller Ford in Draper, Utah about 6 weeks ago, and overall the experience was and continues to be frustrating. We worked with a salesman named Brennon who has continuously given us false information and hasn’t delivered on any of his promises. On top of that, the Sierra has been in the shop for the past month with transmission issues and a cracked radiator. The only redeeming interaction I had was with Travis in financing. STAY AWAY from this dealership unless you want your time and money wasted.

I've struggled with service at this dealership a few times. They failed to properly secure the a skid cover during an oil change which tore off at highway speeds - then replaced it with a flimsy aftermarket piece because the factory item wasn't available - aside from the inconvenience they tried to make it right, which I appreciated. On another vehicle I had issues with the backup camera which they replaced for $400 and wasn't the issue - but since it was "installed" I paid for it. To remedy the problem I needed to drop another $700 on a module. On the same vehicle, I advised them of a rattle when starting. They couldn't find the problem. Now after some research - I discover the cam phaser rattle issue - a commonly known issue with the 3.5L Ecoboost. I was going to trade this one in for a later model F150- but the value of the vehicle is now impaired. I just got a ballpark quote for repair - around $4k. I've had a Ford in my driveway for close to 40 years. I think this will be my last - so sad to say I've lost confidence in the Ford brand and the dealers that service them. Past vehicles: '69 Mustang Fastback '02 Expedition '06 Diesel Excursion '07 Mustang CA Special '11 Expedition 3 Ford 150's '15, '17, '19

I called in and scheduled an appointment for 9:15AM. I just needed 2 extra keys programmed and a 120-point vehicle inspection. I was told that it would take about two hours to complete the programming and inspection after the 9:15 check-in and that I could expect the vehicle to be ready by about 11:30. At 2:20PM I still hadn't heard anything so I reached out to the dealership and was told that they hadn't looked at it yet. The service manager told me that the 9:15 appointment was just an appointment to drop it off and was not any sort of guarantee that Larry H Miller would even look at it the same day. We are now without a vehicle and unable to drop our children off at their appointments and practices. I would not recommend this dealership.

WOW! TOTALLY COMFORTABLE! Scott Litton and Steve (Sales Manager) were a pleasure. None of the xx I experienced at other dealerships I purchased a used pickup truck and they kept their word on everything. Neither Scott nor Steve had that desperate and then evasive demeanor; no condescending questions. I'm definitely going back, and referring anyone

WORST service experience imaginable! My partner and I were treated with utter disregard by the service department. From the moment we walked in, it was clear that they do not care about their customers or even attempt to provide basic decency. We were left without any hope or reassurance. I tried multiple times to contact the service manager, Eric Reams, to address our concerns before writing this review, but he was completely unreachable — almost as if they didn’t care to listen to the customers they’re scamming. Our car’s computer was glitching, and instead of actually diagnosing the problem, Austin Sharp told us it would cost over $1,600 to “maybe” fix it, without even being certain that their overpriced repairs would solve the issue. These were repairs that were supposed to be covered under our warranty, yet they blatantly tried to swindle us. When we took our car to another dealership, they immediately identified the problem, confirmed it WAS covered by the warranty, and fixed it without all this nonsense. The complete lack of professionalism, competence, and care from this service center was infuriating. Not only did they try to overcharge us for unnecessary repairs, but they also wasted our time and treated us like we didn’t matter. If I could give negative stars, I would. This place is a joke, and I would strongly advise anyone to avoid them at all costs. They’re either incompetent or outright crooks, trying to scam customers out of money they don’t owe. Go anywhere else for your vehicle’s maintenance or repairs.

I purchased my used vehicle from this dealer less than a month ago. Have not even made the first payment and just spent $1k out of pocket for new engine parts that the warranty would not cover. I’ve put less than a 100 miles on it since purchased and the dealership would not help out with anything as the damages occurred prior to the purchase of the vehicle. It was only after it was driven off the lot things had began breaking down. There was also a small leak from underneath the vehicle that the tech “could not diagnose”. Here I am with a lemon of a vehicle, out a thousand dollars and the dealership says “keep an eye on things”. Poor customer service and not helpful at all.

Easy check in and they kept me informed the entire process! Thank you for the help!