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We worked with Tyler Ford. He listened very carefully to what our needs & wants were & helped us narrow the choices to what would work for us.... He created a great experience for us.
This is the second vehicle I have bought from Ken Garff in the last 8 months. I appreciate their low pressure process and speed with which they conduct... business. I did feel presenting me with my used car with only one key was a very sneaky move. A second key will cost $350. This should have been disclosed or taken care of. Do your homework on rate and price before going in, verify all details before signing, Garff is good to do business with.
Jack and Thomas were excellent! No pressure and very personable. So different from other recent car buying experiences! I would buy from them again! ... Thank you Ken Garff- the billboards really are true!
Out of the 5 car buying experiences I have had in the past 15 years, this was by far the worst. The customer service was lousy and even when I complained... to a supposed manager about the experience, I was given an apparent bogus offer to satisfy me and sent me to the same salesman that I had an issue with. I came into the store ready to sign the paper work and the salesman told me that the offer that was made by the supposed manager (who apparently was just a sales consultant) has changed because the amount went up. I understand haggling but this was frustrating amd very deceptive amd manipulative
We are so sorry to hear about this frustrating experience--please contact our Brand Advocacy Manager, Courtnie, at email@example.com or 801-933-1...925, and we would really like to discuss this with you and help. Thank you!
As soon as we got there Tyler was very friendly and informative. Had a good sense of humor and made the buying process easy. Really felt like he was on... our team trying to get us a great deal.
Matt was great and was very helpful throughout the process. He got me in the car I wanted the same day. He was friendly and polite and quick and I was... very happy with the whole process.
Greta was terrific! She was polite and responsive and very helpful. Buying a car was seamless and enjoyable. We can totally recommend her without reservation.
Karen was a delight to work with. I lived that she listen and wasn't a pushy sales person. I am very happy that I came to Ken Garff.
These guys are low pressure, likeable and create a relaxed environment. Pleased overall and would trust using them again. I’m usually not a dealership... guy,but they helped change my impression of typical car dealerships. Way to break the mold!
I have never had a better experience than I did today. Simple and easy, no pressure on anything! Life customer for sure and will recommend to everyone.