Toms River Volkswagen

I purchased a new Passat in August 2020. And the car they gave me had over 120 miles on it. It did not have any of the accessories. Not even the mats or... manual. I was promised that the dealer will order all the missing items. About 6 items were missing. It has been almost two weeks since they promised that the items will be in. No one has called me or contacted to let me know the status. I have called and email EVeryday this week and no response from the dealer or sales person. The sales person is always with a customer and will call me back. I have left numerous messages and no one has contacted me. It feels like once they get your money, they don’t care about you. I wish I had NEVER done business with them. Don’t choose Volkswagen, and definitely not Toms River VW. There are kind and professional car dealers out there. My last experience with Manahawkin Kia was great. The service was impeccable and they had Great follow up. I thought that the courtesy and service at all dealers were the same. Now I know better. Save yourself the stress and anxiety do Not go to Toms River Volkswagen

This is the first review I have ever written but I feel is most necessary to help others looking to purchase a new vehicle- Back story: I purchased my... brand new 2020 vehicle back in April of 2020. The “we owe” part of my contract was not completed until today (3 months later.) I was getting a “remote start” installed. During my first service appointment, I found out 45 minutes into my service call that the parts team member ordered the incorrect key. Waste of 2 hours and i had to go back. The second time, I had a 10:40 appointment and was told at 1pm their systems were down and they couldn’t complete the service at the time and I would have to wait longer. I had to ask for a rental and was told to drive back to pick it up. Upon pick up, they gave me four key fobs, 1 with the remote start and 3 regular ones- no instruction or explanation until I asked. The purchasing process was simple and easy with no issues besides i did not want to take the car until the we owe was completed but was told that wasn’t possible. Any service or parts you may need is a total disaster. I would NEVER recommend going here and will never go back even for my free services. Not worth the aggravation. While waiting in the waiting room for hours, other customers would arrive for service and their appointments were cancelled upon arrival. Always an excuse from the service and parts team- their system is down or their system is new and confusing. They are inconsiderate of your time especially time taken away from your job. If you are a young woman, please do not go here. They will take total advantage of you.

The greatest dealership I've ever been to got two vehicles in two days the sales man Jason was awesome and everyone made my visit a terrific experience... my fiance and myself are customers for life Jason was not pushy and very knowledgeable of product again the best dealership hands down

STAY AWAY!! I would give ZERO stars if possible. On Wednesday, a used car was available and it was a perfect fit. My wife makes an appointment to see it... Friday. Meanwhile, my wife received numerous texts and emails stating that they are excited to show the vehicle. We make a call Thursday to see the car (Santa Fe '10) and we're told to come in, 15 minutes later. We get there and told that it was sold last night. Then, the dealership wants to show us cars that are twice the asking price of the vehicle we wanted to see. And, later today, when my wife went back online to look at their inventory, she's told, by the online assistant, that the SAME car is still available, there's been a mistake. Clearly, BAIT and SWITCH. DO NOT USE!!!

Went to dealership knowing exactly which used car I wanted, and exactly how much I could pay per month. Had trade-in and extra money for downpayment.... 1)Process took FIVE HOURS. 2) Salesman Nick didn't know the features of the car, and each time I had a question, he had to go to the care to look. (They were easy questions, like, is there an sd card in the audio). 3) Had to go back the next day because the Tire Warning light came on, they all looked confused and said that shouldnt have happened. Well, it did. They fixed it. 4) Had to return 2 weeks later because window was out of alignment and hitting the back window every time I closed the door. 5) Took 3 1/2 weeks to get my registration card. Fee on card: $4.95. Charge for card from agency: $100 6) Told me at last minute that there were no new plates, and that I was to use my old plates (at point of sale, I was told there would be new plates. 7) Went to install my old plates, and there was nowhere to put them on the front (came from a state where front plates aren't required). Sales manager Adonis refused to pay for front License plate bracket because "none of the cars sold there had brackets". Showed me I could purchase the bracket on eBay for $15 and install myself. He installed the front license plate with 2 bolts and recommended I keep an eye on it as they can come loose. As I left, 1/2 the cars in the lot with my make, model, and year had front and rear brackets. Overall, took way too long to get exactly what I went in there to get, lots of hidden (and shady) charges, they sold me a car that was illegal to drive in NJ, refused to make things right, and have a customer that will never recommend or go back until the next thing goes wrong under "warranty". Of note, Raul and Lauryn in the Service Department are awesome - helpful, polite, respectful. But the management is shady and fraudulent.

Their team was quick to respond, and follow up on any questions I had, they are still in the process of helping me find the right vehicle, I'm confident... I'll be in my new wheels soon.

They were rude! extremely rude. The sales guy actually yelled at my father and the GM did nothing! We waited 25 min for the salesman to go get a car and... then was told oh sorry it was sold

Bought a used certified used car and was told the cruise control worked. After leaving with the car I found that it did not work and called them the same... night. They told me there was nothing they could do and I would have to pay full price for the repairs. Their certifications mean nothing.

Terrible customer service, staff lied to our face and got caught in the lie, then became defensive and nasty rather than apologize and make it right. ... Had problems with the purchase and subsequent service on our vehicle. Will never patronize them again, in fact I will make sure that everyone knows of their horrible customer service. Very shady sneaky people running every department in this place. Stay away.

Great customer service! Tony, the salesman answered all our questions and got everything done pretty quick. No waiting around in the car dealership all... day�� everyone was very friendly and helpful. Would highly recommend this place to anyone! Would give 10 �� if I could!