Russ Darrow Nissan

The service I received on a recent visit to Russ Darrow was great. My daughter and I had visited several dealerships recently as we searched for her new car. Our salesman Jerad greeted us when we pulled up and had the car I had called about ready and waiting! We were really impressed with the explanation of the features which other Nissan dealers had neglected to tell us about, both on the test drive and at delivery. The negotiation process was very easy and we were very pleased that Jerad had told us about the college grad program which made everything very easy for my daughter and I. Thank you to the whole team at Russ Darrow Nissan!!!!

The actual shopping for/haggling/buying car part was fine. Our salesman was new, but the manager was helping them out. Both were nice, a little pushy, but that's to be expected when buying a car unfortunately. The worst part was when we had to go in to sign all of our financing paperwork. We had a very specific monthly payment in mind and it took quite a while to get down to that payment, so we didn't do any extra add-ons or additional insurance or anything. Well halfway through signing all of our finance paperwork, the guy that we were working with tried to get us to purchase gap insurance, and we politely declined. Well, he kept pushing, I get it, this is how he makes money, so we declined again. He proceeded to spend the next 10-15 minutes harassing us about how we should be purchasing gap insurance, how we're making a terrible decision, and even proceeded to pull up Suze Orman's website to prove to us what a terrible decision this was. It was 9 pm, we were tired, tired of haggling, and this was the last thing I wanted to deal with. Whether you agree with our decision or not, it was our decision, and I absolutely didn't appreciate getting badgered while we were signing the rest of our paperwork. I've bought multiple cars and have never ever had an experience as bad as this one. Despite the actual car buying process being okay, we will never return here, not even to get our car serviced.

We came into Russ Darrow because we needed to trade our car in for something newer. Our sales person was very knowledgeable in explaining each of the vehicle's. This is my second vehicle from this dealership and am happy with them and the car. Once again the Russ Darrow associates delivered a great deal on an excellent automobile.