Russ Darrow Nissan

Friendly great staff, kept me informed on Progress of my repairs and gave me options to fix a major repair. Very helpful and knowledgeable a true pleasure... working with them.

All went well. John, Terrance and Jared were very knowledgeable and willing to answer any questions I had. They did not pressure me at all.

The service I received on a recent visit to Russ Darrow was great. My daughter and I had visited several dealerships recently as we searched for her new... car. Our salesman Jerad greeted us when we pulled up and had the car I had called about ready and waiting! We were really impressed with the explanation of the features which other Nissan dealers had neglected to tell us about, both on the test drive and at delivery. The negotiation process was very easy and we were very pleased that Jerad had told us about the college grad program which made everything very easy for my daughter and I. Thank you to the whole team at Russ Darrow Nissan!!!!

We purchased this from another dealer and the service was terrible. I brought our Murano to Russ Darrow Nissan and the service was excellent! The facility... is very clean and all the employees were very friendly and helpful. I will definitely purchase my next vehicle from Russ Darrow.

Good experience. Ron and John and Jared were easy to work with. Easy process throughout without pressure. Will visit for next vehicle. Friendly and willing... to work with you

I want to thank everyone that helped get into the vehicle I am in love with. All of the people are extremely friendly and really care about what you want... in a vehicle. They listen to your wants and needs and do not try to push you into a vehicle that is beyond your needs or price range. I would recommend this dealership to anyone that loves or wants to buy a car. Nissan's are wonderful reliable cars!!!

I bought a used vehicle from Russ Darrow Nissan located at 11212 West Metro Auto Mall in Milwaukee on July 26, 2019. A little over a month later, on August... 28, 2019 at 10:30 am I brought the vehicle back with multiple warnings lights on the dashboard on and it running funny. They took it in and did a diagnostics test and at 12pm they started to talk to me about the problem. They stated it needed a new engine and it would cost me $8,000 to fix. I hadn't even made my first payment after buying the vehicle and I need a new $8,000 engine?? After talking to them for a while they reduced it to $7,000. We talked some more and around 2pm told me they would try to get me a rental vehicle. They came back to sat that they would not get me one. So I called enterprise and had to get one out of pocket. Keep in mind I had to miss work the entire day. Thursday August 29,2019 they didn't call me. I called them and they hung up on me. So I called the service department where I was put on hold for 20 minutes to be told there was nothing they would do for me. I went in there after work to talk to a manager at 5 P.M. I talk with Jerad B. the Business Manager. the same person that i signed my purchase paper work with the day I bought my vehicle. I talked to Jerad B. about never being told the vehicle had issues and the engine was shot. He told me that there is nothing they will do for me. He then told me I should get into an accident with it due to having gap Insurance on it so I didn't have a pricey paper weight anymore. I tried talking to him about trading it in for a different vehicle and again he suggested insurance fraud. He told me to leave it some where like hales corners where it is known place where people steal cars. he told me leave the keys in it for a couple days and hope it gets stolen. On Friday August 30th, 2019 I started working with q different Dealership and they told me that all the transactions with Russ Darrow sounded suspicious and it was bad business not to fix the vehicle or allow a trade after it being bought such a short time ago. The new dealership is working with me on trading in my vehicle so I can get a new one. They told me that I had to lower my loan total by canceling my Maintenance and gap insurance contract cause there is no need for them. I went there twice on August 31, 2019 for the same thing to cancel both plans with no help. Then on September 2, 2019 I want there to ask if they can call my bank and tell them that I had canceled those 2 plans and was expecting a refund. I again talked with Jerad B. and he told me there was nothing he can do about calling the Bank so I could get in to a new vehicle that day. This dealership has caused me to take multiple days of work off, pay for a rental out of pocket and spend countless nights with another dealership asking for help. The other dealership can't believe the lack of help I've received from Russ Darrow and I cant either.

It felt like home. Very professional. I realy don't have a lot of words. They were great. I have nothing left to say. Great.

The service was great and exciting. These people at Russ Darrow's are an asset to your vehicles. They know the cars well. I will be back!!!

I had a great experience buying my new Nissan Rogue from Troy and Eric . They offered me a great deal, I didn't need to look at other dealers.