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Russ Darrow Nissan of Milwaukee

(1,427 reviews)
Visit Russ Darrow Nissan of Milwaukee
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–5:00pm
Sunday Closed Closed
2022 consumer dealer award
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2022 consumer dealer award

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New (888) 399-5478 (888) 399-5478
Used (414) 375-0290 (414) 375-0290
Service (414) 375-4713 (414) 375-4713

Inventory

See all 110 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since August 2012.
At Russ Darrow Metro Nissan, we offer a wide selection of new and pre-owned Nissan vehicles, including the versatile Rogue, the sporty Altima, and the tough Frontier. Our team is committed to providing a hassle-free car-buying experience with transparent pricing and flexible financing options. Whether you're shopping for a new car or need expert service, we're here to help. Visit us today and discover why Russ Darrow Metro Nissan is the go-to choice for drivers in the area!
Discover the Darrow Difference!

Service center

Phone number (414) 375-4713

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(1,427 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Russ Darrow Nissan of Milwaukee from DealerRater.

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When presenting my vehicles issue, I was explained the

When presenting my vehicles issue, I was explained the troubleshooting steps. Via a helpful video the process and fix was explained.

When presenting my vehicles issue, I was explained the

When presenting my vehicles issue, I was explained the troubleshooting steps. Via a helpful video the process and fix was explained.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Matt Hansen matt.hansen@russdarrow.com

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They didn't give me a receipt when I gave them my

They didn't give me a receipt when I gave them my deductible with was 431 dollars. Very unprofessional and I was very disappointed.

They didn't give me a receipt when I gave them my

They didn't give me a receipt when I gave them my deductible with was 431 dollars. Very unprofessional and I was very disappointed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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The service was excellent, fairly priced and done in a

The service was excellent, fairly priced and done in a timely manner. I will recommend to others.

The service was excellent, fairly priced and done in a

The service was excellent, fairly priced and done in a timely manner. I will recommend to others.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Nissan of Milwaukee, we look forward to having you as a valued customer for many years to come! Matt Hansen matt.hansen@russdarrow.com

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I came in and had a condenser replaced in my truck.

I came in and had a condenser replaced in my truck. Picked it up, drove it the next day and had transmission fluid blow all over my engine and all over my rims due to a mechanic, not tightening one of the transmission lines that he took apart, so I was stranded on the side of the road on my way to work at 4 AM Until the tow truck came to pick my truck up and bring it to your dealership so I am very unhappy at this point, and they did a poor job of cleaning the blowback from the transmission fluid out of my truck????

I came in and had a condenser replaced in my truck.

I came in and had a condenser replaced in my truck. Picked it up, drove it the next day and had transmission fluid blow all over my engine and all over my rims due to a mechanic, not tightening one of the transmission lines that he took apart, so I was stranded on the side of the road on my way to work at 4 AM Until the tow truck came to pick my truck up and bring it to your dealership so I am very unhappy at this point, and they did a poor job of cleaning the blowback from the transmission fluid out of my truck????

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Kenya, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. If you'd be willing to provide more details, please send us a message with your contact information so we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Matt Hansen matt.hansen@russdarrow.com

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Great service , friendly staff and advisors , hard

Great service , friendly staff and advisors , hard working technicians ,I love the food amenities yep

Great service , friendly staff and advisors , hard

Great service , friendly staff and advisors , hard working technicians ,I love the food amenities yep

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your thoughts about your experience with Russ Darrow Nissan of Milwaukee. We appreciate your business and hope to see you again soon! Matt Hansen matt.hansen@russdarrow.com

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The dealership was place to buy a car every one was

The dealership was place to buy a car every one was great very friendly went very smooth

The dealership was place to buy a car every one was

The dealership was place to buy a car every one was great very friendly went very smooth

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Matt Hansen matt.hansen@russdarrow.com

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The team was awesome!

The team was awesome! When I had my initial appointment, they had all the vehicles ready and provided detailed explanations to my questions. The sale process was pretty efficient as well.

The team was awesome!

The team was awesome! When I had my initial appointment, they had all the vehicles ready and provided detailed explanations to my questions. The sale process was pretty efficient as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Matt Hansen matt.hansen@russdarrow.com

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This is a really efficient dealership.

This is a really efficient dealership. They are always kind and communicate very well the needs that my vehicle needs to run at its best. I greatly appreciate Russ Darrow Nissan!

This is a really efficient dealership.

This is a really efficient dealership. They are always kind and communicate very well the needs that my vehicle needs to run at its best. I greatly appreciate Russ Darrow Nissan!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your thoughts about your great experience with Russ Darrow Nissan of Milwaukee. We appreciate your business and hope to see you again soon. Matt Hansen matt.hansen@russdarrow.com

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My service Rep Gerald was so pleasant and made my

My service Rep Gerald was so pleasant and made my morning! Kudos to my Technician as I watched him service my car with great care!

My service Rep Gerald was so pleasant and made my

My service Rep Gerald was so pleasant and made my morning! Kudos to my Technician as I watched him service my car with great care!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Nissan of Milwaukee. Matt Hansen matt.hansen@russdarrow.com

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Erin in the service department took care of me, she said

Erin in the service department took care of me, she said the new tires would take about an hour and a half. The job was done in less than an hour. Good job

Erin in the service department took care of me, she said

Erin in the service department took care of me, she said the new tires would take about an hour and a half. The job was done in less than an hour. Good job

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Matt Hansen matt.hansen@russdarrow.com

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