Toyota of Lincolnwood

3.4
(739 reviews)
Visit Toyota of Lincolnwood
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:30pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:30pm
Tuesday 9:00am–8:00pm 7:00am–7:30pm
Wednesday 9:00am–8:00pm 7:00am–7:30pm
Thursday 9:00am–8:00pm 7:00am–7:30pm
Friday 9:00am–8:00pm 7:00am–7:30pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed 8:00am–5:00pm

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New (847) 847-2360 (847) 847-2360
Used (847) 847-2387 (847) 847-2387
Service (847) 847-2397 (847) 847-2397

Inventory

See all 243 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since April 2019.
Welcome to the ALL NEW Toyota of Lincolnwood!

Service center

Phone number (847) 847-2397

Service hours

Monday
7:00am–7:30pm
Tuesday
7:00am–7:30pm
Wednesday
7:00am–7:30pm
Thursday
7:00am–7:30pm
Friday
7:00am–7:30pm
Saturday
8:00am–5:00pm
Sunday
8:00am–5:00pm

Reviews

3.4
(739 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Lincolnwood from DealerRater.

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1.0

Sadly, I have to agree with other reviewers that some

Sadly, I have to agree with other reviewers that some bait and switch is going on. A Corolla Cross Hybrid was posted yesterday morning on cars.com, clearly showing the dealership and surrounding buildings in the background. When I went in in the afternoon to inquire about it, I was told, oh no, that car is in transit. Look, if they sold the car before I arrived, and more are coming it's one thing, but to tell me to not believe my eyes is another. I have no confidence in getting an honest answer from them, so why would I shop with them?

1.0

Sadly, I have to agree with other reviewers that some

Sadly, I have to agree with other reviewers that some bait and switch is going on. A Corolla Cross Hybrid was posted yesterday morning on cars.com, clearly showing the dealership and surrounding buildings in the background. When I went in in the afternoon to inquire about it, I was told, oh no, that car is in transit. Look, if they sold the car before I arrived, and more are coming it's one thing, but to tell me to not believe my eyes is another. I have no confidence in getting an honest answer from them, so why would I shop with them?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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1.0

Bait and switch!

Bait and switch! They advertise cars for sale that they do not have at low prices and when you come in try selling you other things.

1.0

Bait and switch!

Bait and switch! They advertise cars for sale that they do not have at low prices and when you come in try selling you other things.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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1.0

Was interested in a Lexus GS350, called early Saturday

Was interested in a Lexus GS350, called early Saturday afternoon and was connected with a remote contact agent (Freddie), but I needed to talk to someone on the ground that could actually see the car. He took down my questions for a sales person to follow-up with me. Then about 6PM Chicago time, I received a text from Jacob saying he was sending the requested pictures. Once I looked through the pictures, I texted him right back with a couple of questions, but no response. Morning morning - no response, Monday afternoon - no response. I texted him in the late afternoon asking if there were any updates and......no response. Tuesday, I get a text from Freddie, the car has been sold. I asked to speak to the General Manager and left a message - NO RESPONSE. Unless you are physically at the dealership, they clearly don't give a crap about a customer. I would have purchased the car!!!

1.0

Was interested in a Lexus GS350, called early Saturday

Was interested in a Lexus GS350, called early Saturday afternoon and was connected with a remote contact agent (Freddie), but I needed to talk to someone on the ground that could actually see the car. He took down my questions for a sales person to follow-up with me. Then about 6PM Chicago time, I received a text from Jacob saying he was sending the requested pictures. Once I looked through the pictures, I texted him right back with a couple of questions, but no response. Morning morning - no response, Monday afternoon - no response. I texted him in the late afternoon asking if there were any updates and......no response. Tuesday, I get a text from Freddie, the car has been sold. I asked to speak to the General Manager and left a message - NO RESPONSE. Unless you are physically at the dealership, they clearly don't give a crap about a customer. I would have purchased the car!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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1.0

This is NOT the same dealership from which I purchased my

This is NOT the same dealership from which I purchased my previous new Toyotas. A man with a coffee cup in his hand came up to me and my daughter, started talking, "nice car", etc. Made us extremely uncomfortable not having a clue who he is. Somehow we took the leap and figured out that he was a "salesman". He knew nothing, said "You can buy this or not". Wouldn't even discuss a test drive. The day after attending the auto show and mistakenly gave them my contact information, I was phone and e-mail bombed by 8:30AM the next morning. I went in to buy a Corolla Cross (cash) but ended up leaving because it was such a negative experience. I then went to Toyota in Kenosha and bought my car. I could never have imagined that a change in ownership of dealerships could destroy a reputation so quickly. It's worth the time to find a "not-Ziegler" dealership if you don't want to be abused by clueless salesmen who don't even have the decency to introduce themselves before talking to a female who has cash-in-hand ready to buy a new car. Their service prices have exploded to worse than I could ever imagine a stealership to charge. Good luck finding the car you want, and not the car with all of the extras that they want to sell to you.

1.0

This is NOT the same dealership from which I purchased my

This is NOT the same dealership from which I purchased my previous new Toyotas. A man with a coffee cup in his hand came up to me and my daughter, started talking, "nice car", etc. Made us extremely uncomfortable not having a clue who he is. Somehow we took the leap and figured out that he was a "salesman". He knew nothing, said "You can buy this or not". Wouldn't even discuss a test drive. The day after attending the auto show and mistakenly gave them my contact information, I was phone and e-mail bombed by 8:30AM the next morning. I went in to buy a Corolla Cross (cash) but ended up leaving because it was such a negative experience. I then went to Toyota in Kenosha and bought my car. I could never have imagined that a change in ownership of dealerships could destroy a reputation so quickly. It's worth the time to find a "not-Ziegler" dealership if you don't want to be abused by clueless salesmen who don't even have the decency to introduce themselves before talking to a female who has cash-in-hand ready to buy a new car. Their service prices have exploded to worse than I could ever imagine a stealership to charge. Good luck finding the car you want, and not the car with all of the extras that they want to sell to you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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1.0

Drove to see a new sienna and got their at 4pm in the

Drove to see a new sienna and got their at 4pm in the afternoon. 5 sales people where to busy on their cell phones to deal with a customer. They were playing games. I walked past all their desk and nobody said hello. Not even the sales manager. They were too busy on their phones. Also I wouldn't waste my time driving here again in rush hour traffic. If nobody can say hello, why would you even go to a dealership?.

1.0

Drove to see a new sienna and got their at 4pm in the

Drove to see a new sienna and got their at 4pm in the afternoon. 5 sales people where to busy on their cell phones to deal with a customer. They were playing games. I walked past all their desk and nobody said hello. Not even the sales manager. They were too busy on their phones. Also I wouldn't waste my time driving here again in rush hour traffic. If nobody can say hello, why would you even go to a dealership?.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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2.0

Only reason not a 1 star is due to this dealer selling at

Only reason not a 1 star is due to this dealer selling at MSRP and under but the sheer lack of communication and follow up after inquiring and then having to repeatedly asking for updates and no response given is unprofessional. Aggravating ordeal and would not recommend based on no follow through

2.0

Only reason not a 1 star is due to this dealer selling at

Only reason not a 1 star is due to this dealer selling at MSRP and under but the sheer lack of communication and follow up after inquiring and then having to repeatedly asking for updates and no response given is unprofessional. Aggravating ordeal and would not recommend based on no follow through

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
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1.0

A salesperson named Anthony was very unprofessional and

A salesperson named Anthony was very unprofessional and frankly rude during my call to this dealership. He lectured me for a while and then hung up. I couldn't put a word in. I reported to one of the managers named Subul. But didn't get much feedback. I will take my business elsewhere. I would stay away from these folks at all costs.

1.0

A salesperson named Anthony was very unprofessional and

A salesperson named Anthony was very unprofessional and frankly rude during my call to this dealership. He lectured me for a while and then hung up. I couldn't put a word in. I reported to one of the managers named Subul. But didn't get much feedback. I will take my business elsewhere. I would stay away from these folks at all costs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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1.0

I recently inquired about the 2023 Toyota Sequoia

I recently inquired about the 2023 Toyota Sequoia capstone and scheduled a test drive with the dealership. Despite receiving a call two hours before my arrival confirming the appointment, upon reaching the destination after a 3 1/2 hour drive, I was informed that the car had been sold. A simple courtesy call to notify me of the sale would have prevented a six-hour round trip. I recommend obtaining a confirmation email from them before embarking on a long journey to ensure the vehicle's availability.

1.0

I recently inquired about the 2023 Toyota Sequoia

I recently inquired about the 2023 Toyota Sequoia capstone and scheduled a test drive with the dealership. Despite receiving a call two hours before my arrival confirming the appointment, upon reaching the destination after a 3 1/2 hour drive, I was informed that the car had been sold. A simple courtesy call to notify me of the sale would have prevented a six-hour round trip. I recommend obtaining a confirmation email from them before embarking on a long journey to ensure the vehicle's availability.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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1.0

First of all i made a terrible mistake by not reading the

First of all i made a terrible mistake by not reading the proper amount of reviews before i went there and boy did learn .Terrible service 1st 2nd and 3rd hand first of all they hid the carfax of cars poor customer service and poor quality used cars do not take a chance toyota is a great car but not this lot by no means ........

1.0

First of all i made a terrible mistake by not reading the

First of all i made a terrible mistake by not reading the proper amount of reviews before i went there and boy did learn .Terrible service 1st 2nd and 3rd hand first of all they hid the carfax of cars poor customer service and poor quality used cars do not take a chance toyota is a great car but not this lot by no means ........

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

Garbage

Very shady dealership from sales people to managers. They will try to press you, they will lie to you, and they're just terrible at their jobs. Do NOT buy a used car here unless you're ok with the price and you do a PPI at any other dealership/mechanic shop beforehand. If I could give negative stars I would. They must be using bots to have such a good Google review.

1.0

Garbage

Very shady dealership from sales people to managers. They will try to press you, they will lie to you, and they're just terrible at their jobs. Do NOT buy a used car here unless you're ok with the price and you do a PPI at any other dealership/mechanic shop beforehand. If I could give negative stars I would. They must be using bots to have such a good Google review.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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