Reviews
Unethical business practices due to contract.
Unethical business practices due to contract. Violation of agreement. Disregarded the customers agreement that was established by the sales associate Douglas.
Unethical business practices due to contract.
Unethical business practices due to contract. Violation of agreement. Disregarded the customers agreement that was established by the sales associate Douglas.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience. I understand your concerns regarding the agreement made with our sales associate at All American Chevrolet of Killeen. We take such matters seriously and strive to uphold the highest standards of integrity in our business practices. I encourage you to contact me directly so I discuss this with you further and learn more about your experience. Your feedback is valuable to us. Sincerely, Netoshia Pendleton | General Sales Manager | NPendleton@lithia.com
Bryan listen to us and understood our time is valuable so
Bryan listen to us and understood our time is valuable so he made the process as easy as possible. He made sure I got a reasonable price for my trade in
Bryan listen to us and understood our time is valuable so
Bryan listen to us and understood our time is valuable so he made the process as easy as possible. He made sure I got a reasonable price for my trade in
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review. Walter! We're thrilled to hear that Bryan provided you with a smooth and efficient experience at All American Chevrolet of Killeen. We appreciate your feedback about the reasonable price for your trade-in and are glad to have made your time with us valuable. We hope to see you again soon! Sincerely, Netoshia Pendleton | General Sales Manager | NPendleton@lithia.com
Car is very cool if I could have it I would and
Car is very cool if I could have it I would and definitely recommend it
Car is very cool if I could have it I would and
Car is very cool if I could have it I would and definitely recommend it
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your kind words! We're thrilled to hear that you find the car so cool. At All American Chevrolet of Killeen, we appreciate your recommendation and look forward to helping you again in the future! Sincerely, Netoshia Pendleton | General Sales Manager | NPendleton@lithia.com
Justin and Mike were such an interictal part in my
Justin and Mike were such an interictal part in my experience. First, I parked outside of the sales area instead of service. I was escorted over to service to get my issues resolved. I did not have to wait in a line. Mike wasted no time and offered to valet my car over to service so that he could take a look at what was causing the issues. After realizing there were issues that needed to be addressed, he refused to let me drive my car off the lot. He coordinated with Justin to try to find a loaner for me to use while my car was being worked on. When I had originally called, they told me there were no loaners available, but after connecting with me on a personal level and realizing how much I use my vehicle, Justin quickly got a car turned around for me to use this last week. I was quote that the the engine problems I was having could take several weeks due to the demand. I was back in my car in less than 1 week. They also identified and resolved a recall issue in that time as well. Mike was personable and kind, and Justin was hard working and pleasant. It is obvious that they care very much for their customers and the integrity of the dealership. I have told several people about how grateful I am for the service they provided.
Justin and Mike were such an interictal part in my
Justin and Mike were such an interictal part in my experience. First, I parked outside of the sales area instead of service. I was escorted over to service to get my issues resolved. I did not have to wait in a line. Mike wasted no time and offered to valet my car over to service so that he could take a look at what was causing the issues. After realizing there were issues that needed to be addressed, he refused to let me drive my car off the lot. He coordinated with Justin to try to find a loaner for me to use while my car was being worked on. When I had originally called, they told me there were no loaners available, but after connecting with me on a personal level and realizing how much I use my vehicle, Justin quickly got a car turned around for me to use this last week. I was quote that the the engine problems I was having could take several weeks due to the demand. I was back in my car in less than 1 week. They also identified and resolved a recall issue in that time as well. Mike was personable and kind, and Justin was hard working and pleasant. It is obvious that they care very much for their customers and the integrity of the dealership. I have told several people about how grateful I am for the service they provided.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Rachel, for sharing your wonderful experience at All American Chevrolet of Killeen! We truly appreciate your kind words about Mike and Justin. It's great to hear how they went above and beyond to assist you with your vehicle and ensure you were taken care of. Your feedback about the quick turnaround time and their personal touches really highlights the commitment we strive for in our service. Thank you for spreading the word about us; we look forward to serving you again in the future! Amanda Carroll – Operations Director
Great job!
Great job! Kuddos to Kristen for helping me get my vehicle fixed in one day instead of leaving my vehicle 7 days! Will recommend my family.
Great job!
Great job! Kuddos to Kristen for helping me get my vehicle fixed in one day instead of leaving my vehicle 7 days! Will recommend my family.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Lisa! We truly appreciate your positive feedback about your experience at All American Chevrolet of Killeen. I am glad to hear that Kristen was able to assist you and get your vehicle fixed so quickly. Recommendations from satisfied customers like you mean the world to us! Thank you again for your great review and we look forward to serving you and your family in the future. Sincerely, Netoshia Pendleton | General Sales Manager | NPendleton@lithia.com
I have just returned from the service department for All
I have just returned from the service department for All American Chevrolet. Two weeks ago I scheduled an appointment to have them look at my 2025 Chevrolet. There was a road noise problem and a shifting issue. I arrived on time and was told “We don’t do that type of work on the weekend”. They told me I would have to schedule an appointment for the following week. The checked their appointment book and said the only appointment they had open was for the following Friday. I brought the the car in and I was told they would have to keep I for 4 or 5 days. I returned to check on the car and was told it had been assigned to a technician and that he had 4 or 5 work orders ahead of my car. Does Chevrolet have so many mechanical issues with their cars they can’t fix them or even troubleshoot them. I will not use the service department at All American Chevrolet again. I will drive to another city for service if I don’t sell the car just to be rid of this lemon.
I have just returned from the service department for All
I have just returned from the service department for All American Chevrolet. Two weeks ago I scheduled an appointment to have them look at my 2025 Chevrolet. There was a road noise problem and a shifting issue. I arrived on time and was told “We don’t do that type of work on the weekend”. They told me I would have to schedule an appointment for the following week. The checked their appointment book and said the only appointment they had open was for the following Friday. I brought the the car in and I was told they would have to keep I for 4 or 5 days. I returned to check on the car and was told it had been assigned to a technician and that he had 4 or 5 work orders ahead of my car. Does Chevrolet have so many mechanical issues with their cars they can’t fix them or even troubleshoot them. I will not use the service department at All American Chevrolet again. I will drive to another city for service if I don’t sell the car just to be rid of this lemon.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. I understand how frustrating it can be to have ongoing issues with your 2025 Chevrolet and to face delays with your service appointment. Your feedback is valuable to me, and I appreciate you bringing your concerns to my attention. At All American Chevrolet of Killeen, I strive to deliver high-quality service and support for our customers. I’d like to resolve this matter further. Please reach out to me directly, and I will work to ensure your vehicle receives the attention it needs. Thank you for your patience. Amanda Carroll – Operations Director
My experience was the worst I have in over 40 years of
My experience was the worst I have in over 40 years of car buying experience. Everything from sales to maintenance was terrible. I do not recommend American Chevrolet to anyone.
My experience was the worst I have in over 40 years of
My experience was the worst I have in over 40 years of car buying experience. Everything from sales to maintenance was terrible. I do not recommend American Chevrolet to anyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your feedback. I am disappointed to hear that your experience at All American Chevrolet of Killeen was not satisfactory, and I appreciate you bringing these concerns to my attention. We strive to maintain high standards in both sales and maintenance, and it’s clear we did not meet your expectations. I would like to address your concerns further, so please feel free to contact me directly. Sincerely, Netoshia Pendleton | General Sales Manager | NPendleton@lithia.com
I absolutely loved working with Brian.
I absolutely loved working with Brian. He was so helpful, and everyone at the dealership made the process exciting and stress free.
I absolutely loved working with Brian.
I absolutely loved working with Brian. He was so helpful, and everyone at the dealership made the process exciting and stress free.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful feedback! I'm thrilled to hear that you loved working with Brian and that our team at All American Chevrolet of Killeen made your experience exciting and stress-free. I truly appreciate your kind words and look forward to seeing you again in the future! Sincerely, Netoshia Pendleton | General Sales Manager | NPendleton@lithia.com
Had an awesome experience at All American Chevrolet with
Had an awesome experience at All American Chevrolet with Bryan. He is not like a normal car salesman, and wants you to make the right choice for you and your family. I traveled to a lot of dealerships and none felt as good as this one!
Had an awesome experience at All American Chevrolet with
Had an awesome experience at All American Chevrolet with Bryan. He is not like a normal car salesman, and wants you to make the right choice for you and your family. I traveled to a lot of dealerships and none felt as good as this one!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Noah! I'm thrilled to hear that you had an awesome experience at All American Chevrolet of Killeen with Bryan. Our team is dedicated to helping you find the right vehicle for you and your family, and it's great to know that you felt this during your visit. I appreciate your kind words and look forward to welcoming you back in the future! Sincerely, Netoshia Pendleton | General Sales Manager | NPendleton@lithia.com
I had an amazing experience all questions were answered
I had an amazing experience all questions were answered and I had great service Bryan Grondahl was extremely helpful!!!!
I had an amazing experience all questions were answered
I had an amazing experience all questions were answered and I had great service Bryan Grondahl was extremely helpful!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bryan Grandahl is amazing he always does everything and anything he went above and beyond, and was very helpful!!!