Provo Buick GMC


(86 reviews)

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Buyer Beware!!!

Deceptive practices of switch and bate!!!! Buyer BEWARE!!! My original build for my 2021 Escalade from back in July included an additional $2000 option for Night vision in which my delivered Escalade did not come equipped with even though I had been told several times that the reason my build had taken so long was due to being held up for the Night Vision option. Not once had anyone mentioned to me that the vehicle, I signed for did not come equipped with the features I had originally intended to have. I may have caught the missing option had someone from the dealership actually taken the time to do a proper delivery of the vehicle by walking through the vehicle and going over the features along with helping set up everything, in which none of the proper delivery process took place. When I first arrived to sign for the vehicle, I had noticed horrible swirl marks in the brand-new paint. After complaining to the dealership, someone apply some hand wax which still left blemishes to be noticed. I still have marks on the fabric, the steering wheel and other areas that are not acceptable. I paid over $100k to have a service of buying a used $5000 vehicle from a used car lot, NOT the Cadillac experience I had envisioned. I would like someone from Corporate to reach out and make this right, this kind of business is not good business and should not be allowed. I have tried reaching out to the GM Phil, not once will he take my call or return my call.. I guess they pulled a fast one on me and have my money so they are gone out of the picture.. I would like the original intended vehicle as I had anticipated, blemish free.


service your vehicle elsewhere

2/17/2020 there was a steering click when turning the wheel. it started after the engine was replaced here. it continued to get worse and worse. which obviously worried me. it was winter and I dont have a garage so I brought it in. Seven worked with me. he is a stand up guy. they claimed it was a link behind the steering wheel. he claimed they didnt even need to diagnose it they just knew. so they ordered the parts. took a week to get them. installed them. said the car was done. I came to pick it up. low and behold the steering still clunked. so i said i wasnt going to take possession. he said ok he would get a tech back on it. they had it for another two days. then they blamed my "aftermarket coilovers". so this weekend was a nice weather long weekend. I decided to get under it and see if I could see anything. had my wife turn the wheels and low and behold my STEERING RACK WAS MOVING! they didnt tighten down the bolts after the engine was replaced..... seriously..... your 30 year experienced tech couldnt see that when he diagnosed it?? I was told by the service manager Jason that it was safe to drive. that could have sheered the bolts off and caused something terrible to happen. this place continues to surprise me with the incompetence and lack of caring for their customers. do not go to this dealership for service. their sales seems ok.


Painless purchase

Purchased a Sierra 1500. Working with James in finance and Russ in sales made it a breeze. Very friendly and knowledgeable staff. Worth the drive.


Great service

Just bought a 2013 Silverado at Harmons, the saleman Jamison was excellent and James the finance man was great. I was in out in no time. Will definitely recommend them!


The Truth

I once had to get my door repaired because water was leaking into the car through the lining around the door. The 'all knowing' GMC manager moved the bracket that locks the door in an inch and exclaimed "FIXED!" This made the door not line up with the rest of the car. This also caused damage to the weather strip. I told them that didn't fixed the problem. I was told "that's how the pros do it." I immediately went to the owner's office to report the ridiculous solution. The owner told me that he hired a manager to handle "problems like me" and that if I didn't like what his manager did that I should sue him. My only option was to leave. I refused to pay for the service and went to another dealer (non GMC) to get it fixed. It turned out that I needed a new weather strip too.


Great dealership, excellent service

I needed parts that were ordered and delivered the same day. Staff went out of their way to be helpful. Work done was exactly as needed.


Great service

My husband passed away and he was the one that took care of all our cars needs. So now I have lots of questions about the care of our Catillac and they have been so kind to answer them. I feel I can call now about anything. Thank you!!!


2014 Buick Enclave

All those (Craig & James) we worked with were very professional, courteous, and friendly. They were very efficient in getting us through the paperwork a d answered all our questions. It was one of the best interactions we've had in purchasing vehicles.


Drove 4 hours to get a great deal on a truck...

Everyone was very professional and I got a very good trade in on my vehicle.. The price on the 2014 GMC truck was the best I found on line in northern Utah. I drove from SE Uah to buy this truck.. I would recommend this small friendly dealership to everyone.. This is the 4th GMC truck we have owned and we love them..


The Casey's Purchase

They took time with us to explain things and were very helpful in our purchase of an SUV. Thanks very much!

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