Reviews
“I’m warning anybody thinking about using Robert Nissan in Humble. I brought my car in ONLY for a recall and an oil change. They told me it would be about $101. Instead, they went ahead and did almost $1,000 of work on my car WITHOUT my permission. I declined the extra work online, I never signed any agreement, and the car is ONLY in my name. Instead of calling me to get my approval, they took a phone call from my husband, who is not on the title and has no legal ownership, and used that as their excuse. Then they had me come up there like I just had $900 sitting around and held my car until I paid $976.71 so I could get back to work. I was stressed and crying, paying for work I never asked for. This felt like they took advantage of me on purpose, and people need to know this before trusting them with their car.”
“I’m warning anybody thinking about using Robert Nissan in Humble. I brought my car in ONLY for a recall and an oil change. They told me it would be about $101. Instead, they went ahead and did almost $1,000 of work on my car WITHOUT my permission. I declined the extra work online, I never signed any agreement, and the car is ONLY in my name. Instead of calling me to get my approval, they took a phone call from my husband, who is not on the title and has no legal ownership, and used that as their excuse. Then they had me come up there like I just had $900 sitting around and held my car until I paid $976.71 so I could get back to work. I was stressed and crying, paying for work I never asked for. This felt like they took advantage of me on purpose, and people need to know this before trusting them with their car.”
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We sincerely apologize for the frustration and stress this experience caused you. What you described is not the level of communication or care we strive to provide at Robbins Nissan. We understand your concerns regarding the repairs, authorization process, and the overall handling of your visit, and we are truly sorry this situation left you feeling unheard and upset. Please know your feedback is being taken seriously and has been shared with our management team for review. We understand how important clear communication and customer and customer approval are throughout the service process, and we regret that your experience did not reflect those expectations. Please know that your concerns are important to us, and we hope to have the chance to restore your confidence.
Great customer service! super welcoming and friendly. I will definitely be back and recommend friends and family.
Great customer service! super welcoming and friendly. I will definitely be back and recommend friends and family.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We take pride in providing excellent customer service and we're thrilled to hear your positive experience. We look forward to seeing you again and appreciate any recommendations to friends and family.
Sent in a contact request with an offer .......no one ever responded. Just sent another one.........this dealer is probably just as bad as most of the rest.....shouldn't have to be that way. Car salesmen are worse than lawyers.
Sent in a contact request with an offer .......no one ever responded. Just sent another one.........this dealer is probably just as bad as most of the rest.....shouldn't have to be that way. Car salesmen are worse than lawyers.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We apologize for the lack of response. Our team is committed to providing exceptional service and would be happy to assist in any way. Please let us know how we can help.
RUN AWAY FAST!!! Daniel Flores is a lying crook and a scam artist!! My son spent an afternoon and early evening on buying a used car. Son asked him if he needed to put down a deposit and Daniel said no since he would be next morning with all the paperwork from the bank. Husband called to check on everything in the morning and Daniel said he sold it. DO NOT BUY from this dealership! General Manager is just as bad!
RUN AWAY FAST!!! Daniel Flores is a lying crook and a scam artist!! My son spent an afternoon and early evening on buying a used car. Son asked him if he needed to put down a deposit and Daniel said no since he would be next morning with all the paperwork from the bank. Husband called to check on everything in the morning and Daniel said he sold it. DO NOT BUY from this dealership! General Manager is just as bad!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for sharing your feedback. We're sorry to hear about your experience, as we aim to provide clear communication and a positive purchasing process for all guests. Please don't hesitate to reach out if you'd like to discuss this further. Thank you again for bringing this to our attention.
Talk to and lined out a test drive only to find out that the vehicle was at auction and no one knew it wasn’t on the lot. Plus talked to someone who was not even in the position to do a sales talk with me and that person did not know the truck wasn’t on the lot!
Talk to and lined out a test drive only to find out that the vehicle was at auction and no one knew it wasn’t on the lot. Plus talked to someone who was not even in the position to do a sales talk with me and that person did not know the truck wasn’t on the lot!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Debbie Briscor, thank you for taking the time to share your feedback, It is sincerely regrettable to hear about the experience you had with us while shopping for a used car. The dealership apologizes for the miscommunication regarding the vehicle that was at auction and not on the lot, as well as for the lack of information provided by the staff member who assisted. The dealership takes full responsibility for the oversight and is actively working to improve communication and inventory management to prevent similar situations from occurring in the future.
Came in to get an oil change and tire rotation. Was done the same day and were super friendly- Johnny is the best.
Came in to get an oil change and tire rotation. Was done the same day and were super friendly- Johnny is the best.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Adam Hassell, thank you for your 5-star review! Robbins Nissan appreciates your feedback regarding your recent oil change and tire rotation service . It is wonderful to hear that the service was completed promptly and that the team, especially Johnny, provided friendly and efficient service. We truly appreciate your feedback and are glad we could provide you with excellent service. We look forward to seeing you again at Robbins Nissan.
Alex was awsome!!!!!! And also Charles they were very friendly and made you feel welcome and the process was very fast and easy!!!!....
Alex was awsome!!!!!! And also Charles they were very friendly and made you feel welcome and the process was very fast and easy!!!!....
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Shawnbowers, we are so pleased you enjoyed your visit to Robbins Nissan! It's great to know that Alex and Charles provided you with such a positive experience during your car purchase. Our team strives to create a welcoming atmosphere and make the process as smooth as possible. If you need any assistance in the future, don't hesitate to reach out. Thank you again for your feedback.
10/10 Experience! One of the best car buying experiences ever. Yuni reach out, heard about our bad experiences with other dealers and promised to make it right for us. Alex quoted us before we even walked in the door and honored the price from the first phone call - no hidden fees, no price haggling. Israel was fantastic walking us through the whole process. 100% recommend!
10/10 Experience! One of the best car buying experiences ever. Yuni reach out, heard about our bad experiences with other dealers and promised to make it right for us. Alex quoted us before we even walked in the door and honored the price from the first phone call - no hidden fees, no price haggling. Israel was fantastic walking us through the whole process. 100% recommend!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Teresa Phillips, thank you so much for your high rating! It's thrilled to hear that you rated your visit as a 10 out of 10. It's wonderful to know that Yuni and Alex assisted you promptly and they understood your needs right from the start. We strive to provide transparency and make car buying as smooth as possible, and it's rewarding to hear that we hit the mark for you. Israel is indeed a key member of our team, and we're delighted to hear that he guided you throughout the entire process, contributing to your best car buying experience ever. Your recommendation means the world to us! Thank you again and we look forward to serving you again in the future!
Nice folks at Robbins nissan. Wes is my salesman. He was excellent helping me with my new car purchase. Thank you!
Nice folks at Robbins nissan. Wes is my salesman. He was excellent helping me with my new car purchase. Thank you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! truly appreciate the commitment to customer satisfaction at Robbins Nissan. Our team ensure a positive experience, and we are glad you had a great encounter, especially with Wes your salesman. His dedication made all the difference in your car-buying journey. We are always more than happy to assist you if anything else comes up. Take care!
Warning! Sales persons and manager play tricks at you, and just want to steal your money. Not honor out-the-door price!
Warning! Sales persons and manager play tricks at you, and just want to steal your money. Not honor out-the-door price!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Sorry to hear that you felt misled by our sales person and management regarding pricing. Its never our intention to make our customers feel that way, and I understand how upsetting that can be. Your feedback is crucial in helping us improve.