Reviews
I just want to give a quick shoutout to Tim Hoyt and the rest of the ford team for helping me and putting the effort to inspect the car for me before buy due to my tight schedule with work. My family and I love the car a lot and would highly recommend to check out their cars. Thank you!
I just want to give a quick shoutout to Tim Hoyt and the rest of the ford team for helping me and putting the effort to inspect the car for me before buy due to my tight schedule with work. My family and I love the car a lot and would highly recommend to check out their cars. Thank you!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
I scheduled an appointment online for an airbag recall because no one ever answered the phone when I called. I left messages but never received a call back, so making the appointment online was my only option. The online scheduling process never asked for my VIN number. I drove to the dealership for my scheduled appointment only to be told they had to order the recall part and that I would have to come back another day. It was frustrating to spend the time and gas driving there for an appointment that couldn’t actually be completed. If the VIN is needed to order recall parts, the online scheduling system should ask for it, or someone should contact the customer before the appointment. I do want to mention that Paul O., the service advisor, was very friendly and apologetic about this situation, and I appreciated how he handled it. My frustration is with the scheduling and communication process, not with him. I’m also in the market for a new vehicle, and this experience honestly made me think twice about doing business with this dealership. First impressions matter, and I left disappointed. I hope they improve their scheduling and communication, so future customers have a better experience.
I scheduled an appointment online for an airbag recall because no one ever answered the phone when I called. I left messages but never received a call back, so making the appointment online was my only option. The online scheduling process never asked for my VIN number. I drove to the dealership for my scheduled appointment only to be told they had to order the recall part and that I would have to come back another day. It was frustrating to spend the time and gas driving there for an appointment that couldn’t actually be completed. If the VIN is needed to order recall parts, the online scheduling system should ask for it, or someone should contact the customer before the appointment. I do want to mention that Paul O., the service advisor, was very friendly and apologetic about this situation, and I appreciated how he handled it. My frustration is with the scheduling and communication process, not with him. I’m also in the market for a new vehicle, and this experience honestly made me think twice about doing business with this dealership. First impressions matter, and I left disappointed. I hope they improve their scheduling and communication, so future customers have a better experience.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We're so glad that Paul took great care of you during your visit, but we apologize for the frustrating time you had trying to arrange for your recall. We'd love the opportunity to discuss this with you personally and do our best to make it right. Please contact us if you would like to chat. Thank you! Russ Eardley, Service Manager [email protected]
Great dealership. Purchased 6 cars so far. Would never go anywhere else! Jason is Terrific!
Great dealership. Purchased 6 cars so far. Would never go anywhere else! Jason is Terrific!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Best car buying experience ever. This sales team is a well-oiled machine that shames other dealers. From start to finish, it was exceptional. Reasonable price, no shady sales tactics. Salesman Easton Edwards was fantastic. I bought from out of state and they made it super easy. Would definitely buy from Ken Garff St George again.
Best car buying experience ever. This sales team is a well-oiled machine that shames other dealers. From start to finish, it was exceptional. Reasonable price, no shady sales tactics. Salesman Easton Edwards was fantastic. I bought from out of state and they made it super easy. Would definitely buy from Ken Garff St George again.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Dave and Eric did an amazing job helping me and my husband find the truck we wanted.
Dave and Eric did an amazing job helping me and my husband find the truck we wanted.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Great dealership to buy from. No pressure thru the entire process. Jeremiah was very helpful and knowledgeable about the new explorer we purchased.
Great dealership to buy from. No pressure thru the entire process. Jeremiah was very helpful and knowledgeable about the new explorer we purchased.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
The sales team is good .maybe better price on cars to get more customers..and crear.contracts.for people who don't understand co tracts..and of course more selection
The sales team is good .maybe better price on cars to get more customers..and crear.contracts.for people who don't understand co tracts..and of course more selection
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 3.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're glad you had a good experience with our sales team but are sorry to hear that overall we did not provide a 5-star experience. Please feel free to reach out if you'd like to discuss your experience further; we appreciate your feedback. Thanks! Cody Holmstead, General Sales Manager [email protected]
We just bought two vehicles in two days. Jason was our salesman and provided excellent customer service. He was able to answer all of our questions and made sure that we got the best rate along with the finance people, of course. We highly recommend!
We just bought two vehicles in two days. Jason was our salesman and provided excellent customer service. He was able to answer all of our questions and made sure that we got the best rate along with the finance people, of course. We highly recommend!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Very helpful and did what they said they would do and my truck was ready on time
Very helpful and did what they said they would do and my truck was ready on time
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
The dealership was great, but what made everything exceptional was my salesperson. Christopher was so kind and easy to work with. He definitely really cared about my experience.
The dealership was great, but what made everything exceptional was my salesperson. Christopher was so kind and easy to work with. He definitely really cared about my experience.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car