Newby Buick GMC

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
15 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    July 31, 2020

    I was offered a deal by the internet salesman. I called back but he had left for the weekend. I attempted to speak with Kevin Newby and left two messages... for a return call and I’d take the deal. Kevin never returned my calls.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 24, 2020

    It was a very stress free environment and everyone made me feel at home

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 29, 2019

    Service was done in a timely manner. Employees are all very friendly and helpful

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 3, 2019

    Greatest car dealership and service department in the state of Utah with great people to help you out

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    April 19, 2019

    Ignore my previous review, I absolutely cannot recommend Newby. I could say I am disappointed, but that is a gross understatement. I purchased a 2014... Chevrolet Silverado with 96000 miles in January 2019. When I finally had a need for some cool air from the air conditioner in April, I discovered it was blowing only hot air. The vehicle now has 98000 miles and I am preparing to spend some significant cash to fix the issue which the service department should have found. Granted, I should have purchased the extended warranty - this is obviously an oversight on my part. However, the compressor / leak issue should have been discovered. In fact, when I brought the vehicle to Newby service department in February complaining of a 'coolant smell' in the cab / vents, the service department found nothing. That should have been a clue that something was not right with the 'system.' However, Newby simply does not care that I was sold a vehicle with issues. Indeed, I took the vehicle back to Newby in April where I was told that I just needed to add some freon. The freon was added and in a few days the vents were back to 'normal' blowing hot air. Here is what I found which Newby did not find or perhaps found, but simply does not care - a bad compressor / condenser, a leak in the system and dye in the refrigerant from previous auto work. Obviously, the previous owner was aware, was Newby? When I informed Newby of the issue, I was told I was on my own since I did not discover the issue in the first 2 weeks. Oh, if only I had needed air conditioning in January all would be well. I believed Newby was trustworthy, but now this problem after 2000 miles. I now know I was wrong to trust Newby. Many friends and acquaintances recommended Newby. I have and will inform them and others of my disappointment in yet another dealership. In my original review I thanked Newby and further stated "Now, if only all dealerships operated like Newby, consumers would feel much better." Three months later I no longer stand by that statement. I emphatically do not feel better and Newby IS just like all the other dealerships. I improperly assumed Newby was different, but now I realize they are simply a dealership just the same as all the others. I am so very disappointed..... and broke.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    January 2, 2019

    My buying experience was good, They were friendly and worked hard to get me into a new car. I did not give 5 stars because of some bad experienced in... the past.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 26, 2018

    I was there buying a car for my daughter student of SUU in Cedar. The sale staff was nice, extremely helpful. No pressure, dedicated 100% to my search.... The dealer is big, not overcrowded, well organized and super clean. The manager Eric...big help too, always answering my questions and emails. Finance was fast, not complicated, nice guy too. I visit some others dealers and Newby Buick GMC was the best for me. I recommend the dealer 100%.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 28, 2018

    Leased my third car from Newby Buick this month. My salesman, Kevin Newby was such a great help in helping me decide what car I might like! He goes all... out to make the experience stress free! I came home completely satisfied with my new car! I have and will continue to recommend Newby Buick to my friends!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 1, 2018

    gave me a fare price for my truck and a good price for the new truck . No hassles just a fare dealer with a good product .

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 26, 2017

    World class service. I have purchased four vehicles in the last 3 years from them great experience Trading in Old Buying new.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews