Newby Buick GMC

4.4
(19 reviews)
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(435) 632-1260 (435) 632-1260

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Reviews

4.4
(19 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews from DealerRater

5.0

Ms Susan Stemm

My experience at Newby’s Buick is always amazing. Kelly is always thoughtful, kind, and patient. I have and will recommend Newbys to all my family and friends. Absolutely best place to business.

5.0

Excellent

This is the second vehicle we’ve purchased from Newby’s GMC. We had Cami for our salesperson the first time and this time we sought her out. Very professional and knowledgeable

1.0

Don't respond, now I get daily spam.

I contacted this dealer regarding I vehicle I saw on their website. I got an immediate response (I suspect auto generated), I asked some questions about the vehicle, not reply. I got an email from the "manager" asking about the service, I replied, I asked the questions (repeating them), but again, never received reply. The daily emails started up several weeks later. The emails keep trying to sell me a car and asking if there is anything they can do for me. I keep trying to unsubscribe, to no avail, the emails just keep coming. DO NOT INQUIRE ABOUT ANY OF THEIR VEHICLES, it appears to be a scam to get your email address and send you spam.

5.0

GMC Sierra 1500 purchase from Chris Pallas

The salesman was courteous professional and thorough. The buying experience was relaxing and easy to complete. We would recommend the salesman and the dealer to friends and neighbors.

1.3

No return calls

I was offered a deal by the internet salesman. I called back but he had left for the weekend. I attempted to speak with Kevin Newby and left two messages for a return call and I’d take the deal. Kevin never returned my calls.

5.0

Clint

It was a very stress free environment and everyone made me feel at home

5.0

Newby Service

Service was done in a timely manner. Employees are all very friendly and helpful

5.0

Rwnoel

Greatest car dealership and service department in the state of Utah with great people to help you out

1.0

Disappointed

Ignore my previous review, I absolutely cannot recommend Newby. I could say I am disappointed, but that is a gross understatement. I purchased a 2014 Chevrolet Silverado with 96000 miles in January 2019. When I finally had a need for some cool air from the air conditioner in April, I discovered it was blowing only hot air. The vehicle now has 98000 miles and I am preparing to spend some significant cash to fix the issue which the service department should have found. Granted, I should have purchased the extended warranty - this is obviously an oversight on my part. However, the compressor / leak issue should have been discovered. In fact, when I brought the vehicle to Newby service department in February complaining of a 'coolant smell' in the cab / vents, the service department found nothing. That should have been a clue that something was not right with the 'system.' However, Newby simply does not care that I was sold a vehicle with issues. Indeed, I took the vehicle back to Newby in April where I was told that I just needed to add some freon. The freon was added and in a few days the vents were back to 'normal' blowing hot air. Here is what I found which Newby did not find or perhaps found, but simply does not care - a bad compressor / condenser, a leak in the system and dye in the refrigerant from previous auto work. Obviously, the previous owner was aware, was Newby? When I informed Newby of the issue, I was told I was on my own since I did not discover the issue in the first 2 weeks. Oh, if only I had needed air conditioning in January all would be well. I believed Newby was trustworthy, but now this problem after 2000 miles. I now know I was wrong to trust Newby. Many friends and acquaintances recommended Newby. I have and will inform them and others of my disappointment in yet another dealership. In my original review I thanked Newby and further stated "Now, if only all dealerships operated like Newby, consumers would feel much better." Three months later I no longer stand by that statement. I emphatically do not feel better and Newby IS just like all the other dealerships. I improperly assumed Newby was different, but now I realize they are simply a dealership just the same as all the others. I am so very disappointed..... and broke.

4.5

Prefered Customer

My buying experience was good, They were friendly and worked hard to get me into a new car. I did not give 5 stars because of some bad experienced in the past.

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