CarMax Naples - Now offering Curbside Pickup and Home Delivery Hours
"Experience Clear and Simple Car Buying and Selling"
After selecting my vehicle and being approved for my loan, I was so excited to go in to pick up my car from the Naples location. I test drove the car and... went to sign the paperwork. And then, after an hour of waiting, I was told the bank has changed the terms and told to leave. Steven Lowry was the salesman. I would never ever step foot in that sham of a company again.
Bought a car there about three years ago and bought extended warranty as well. Had recently the same car there for inspection because of strange noise.... Got car back and told everything is fine , just needs new tires. Drove a bit and had to pay now for major repairs at a different repair shop. They offered me to pay back for my inspection but nothing for the necessary repairs they missed. Also have to deal with the extended warranty myself. Service and repairs department sucks big time. Will never go back to them.